SAP Enterprise Support definition

SAP Enterprise Support means SAP’s enterprise support offering called “SAP Enterprise Support” as set out in detail in this VAR Delivered Support Model and the Technical Support Guide.
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SAP Enterprise Support means the global support program delivered commercially by SAP as further defined herein.
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SAP Enterprise Support means the provision of support services by SAP for the Software licensed by Partner under the Agreement as stated in the applicable SAP Enterprise Support Schedule
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Examples of SAP Enterprise Support in a sentence

  • The support levels available for SAP Fieldglass are SAP Enterprise Support or Preferred Success.

  • This Attachment sets forth the support services provided in addition to the support services of SAP Enterprise Support, cloud editions in the Support Policy for SAP Cloud Services under the Agreement.

  • This Attachment does not apply to Cloud Features./ Lampiran ini menguraikan layanan dukungan yang disediakan di samping layanan dukungan SAP Enterprise Support, cloud editions dalam Kebijakan Dukungan untuk Layanan Cloud SAP berdasarkan Perjanjian.

  • Initial Response: Within 2 business days of case submission for SAP Enterprise Support, cloud editions customers and within 1 business day of case submission for SAP Preferred Success customers.

  • An add-on to SAP Enterprise Support, cloud editions that includes strategic guidance, solution-specific best practices and success programs to help drive consumption and value realization.

  • Initial Response: Within 4 hours of case submission for SAP Enterprise Support, cloud edition customers and within 2 hours of case submission for SAP Preferred Success customers.Ongoing Communication: Unless otherwise communicated by SAP, once every 6 hours.Corrective Action Target: SAP to provide for cases either a resolution; or workaround; or action plan within 3 business days for SAP Preferred Success customers only.

  • SAP Enterprise Support, cloud editions is limited to those Buildpacks listed in the Documentation.

  • Thereafter, the SAP Enterprise Support Fee is subject to change once during a calendar year upon three (3) months’ notice to Licensee.

  • SAP Enterprise Support offered by SAP may be changed annually by SAP at any time upon three months prior written notice.

  • SAP Enterprise Support Fees shall be paid annually in advance and shall be specified in Appendices to the Agreement.


More Definitions of SAP Enterprise Support

SAP Enterprise Support means the global support program delivered commercially
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SAP Enterprise Support means the provision of support services by SAP for the Software licensed by Partner under the Agreement as stated in the applicable SAP Enterprise Support Schedule found at ▇▇▇.▇▇▇.▇▇▇/▇▇▇▇▇▇▇/▇▇▇▇▇/▇▇▇▇▇.▇▇▇ as of the date of Partner’s most recent subscription to an Innovation Pack which contains Enterprise Support. This Exhibit A – 1b to the Agreement between Partner and SAP governs the support cooperation of SAP and Partner with regards to joint customers . All capitalized terms not defined in this Exhibit shall have the meaning ascribed in the Agreement.
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