SAP Enterprise Support definition

SAP Enterprise Support means SAP’s enterprise support offering called “SAP Enterprise Support” as set out in detail in this VAR Delivered Support Model and the Technical Support Guide.
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SAP Enterprise Support means the provision of support services by SAP for the Software licensed by Partner under the Agreement as stated in the applicable SAP Enterprise Support Schedule
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SAP Enterprise Support means the global support program delivered commercially by SAP as further defined herein.
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Examples of SAP Enterprise Support in a sentence

  • Chile, China, Croatia, Hong Kong, Hungary, Ireland, Singapore, Switzerland, Taiwan For a detailed description of the scope of SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises and their prerequisites, see Part 3.

  • The following Service Level Agreements (“SLA” or “SLAs”) are offered by SAP to Partner solely for each SAP Support Sales Order for SAP Enterprise Support.

  • The same applies to content updates (ST-ICO & ST SER).o In case of SAP Enterprise Support, Partner must ensure that Priority 1 Incidents are forwarded to SAP outside Local Office Times.

  • For Priority 1 Incidents and Top-Issues directly related to the Supported Software under SAP Enterprise Support, SAP will make available a global support unit within SAP's support organization for Partner for mission critical support related requests (the “Partner Support Advisory Center”).The Partner Support Advisory Center’s function is different from that of the Partner Services Advisor.

  • In case of vital SAP EarlyWatch Alerts for SAP Enterprise Support Partner must interact with SAP Support Organization as defined by SAP in the description published on the SAP Service Marketplace.o To leverage SAP Support Network, Partner must ensure that the communications connections between Partner and SAP as well as between Supported End Users and SAP, which are necessary for remote support to be provided efficiently, are operable at all times and allow satisfactory response times.

  • Partner must comply with the Initial Response Time and the Maximum Processing Time regarding Incidents listed below when communicating with Supported End User and SAP:For clarification purposes: For Supported End Users under SAP Enterprise Support concerning Priority 1 Incidents, SAP SLA for Initial Response Time and SAP SLA for Corrective Action applies as set forth in Section B.

  • The exact scope depends on the kind of VAR Delivered Support chosen by the Supported End User, the maintenance phase (please see Part 1 - Article 11 (Maintenance Phases) for further explanation) and the supported Product Family.In general, the major difference between SAP Enterprise Support and SAP Standard Support lies in the scope of what is provided by SAP, whereas the Partner’s duties to the End User and SAP are generally similar in both cases (see Section C.

  • If required by applicable law, Partner must obtain written data protection consents from Supported End Users.• Partner must activate SAP EarlyWatch Alert as a mandatory part of SAP Enterprise Support.

  • Article 3 (SAP Solution Manager) before ordering or downloading the SAP Solution Manager.• Partner must inform each Supported End User under SAP Enterprise Support in its maintenance agreements that Priority 1 Incidents related to Supported Software under SAP Enterprise Support that are forwarded directly to SAP must be submitted in English.

  • The support levels available for SAP Fieldglass are SAP Enterprise Support or Preferred Success.


More Definitions of SAP Enterprise Support

SAP Enterprise Support means SAP’s enterprise support offering called “SAP Enterprise Support” as set out in detail in this VAR Delivered Support Model and the Technical Support Guide.’SAP ;㤕@㎜yὪ SAP ;㤕@㎜㚵fi›@䁢’SAP ;㤕@㎜y›fi9$ VAR şẀ@㎜㧉⺷ ㈨ë@㎜ þ㇨娛¾○
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SAP Enterprise Support means the provision of support services by SAP for the Software licensed by Partner under the Agreement as stated in the applicable SAP Enterprise Support Schedule found at xxx.xxx.xxx/xxxxxxx/xxxxx/xxxxx.xxx as of the date of Partner’s most recent subscription to an Innovation Pack which contains Enterprise Support. This Exhibit A – 1b to the Agreement between Partner and SAP governs the support cooperation of SAP and Partner with regards to joint customers . All capitalized terms not defined in this Exhibit shall have the meaning ascribed in the Agreement.
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SAP Enterprise Support means the global support program delivered commercially
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Related to SAP Enterprise Support

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • micro-enterprise means an enterprise, which at the time of conclusion of the payment service contract, is an enterprise as defined in Article 1 and Article 2(1) and (3) of the Annex to Recommendation 2003/361/EC in the version of 6 May 2003;

  • Education service provider means an education management organization, school

  • Distribution Services means the service of distribution, as defined in section 5 of the Act;

  • Joint enterprise means any lottery activity in which the bureau participates pursuant to a written agreement between the state of Michigan and any state, territory, country, or other sovereignty as executed by the commissioner. Joint enterprise does not include the state lottery created pursuant to this act.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Network Service Provider means the undertaking appointed by the ECB's Governing Council to provide computerised network connections for the purpose of submitting payment messages in TARGET2,

  • Municipal Separate Storm Sewer System Management Program means a management program covering the duration of a state permit for a municipal separate storm sewer system that includes a comprehensive planning process that involves public participation and intergovernmental coordination, to reduce the discharge of pollutants to the maximum extent practicable, to protect water quality, and to satisfy the appropriate water quality requirements of the CWA and regulations, and this article and its attendant regulations, using management practices, control techniques, and system, design, and engineering methods, and such other provisions that are appropriate.

  • Managed Services means the services provided by a Client to End Users using the SaaS and Client’s intellectual capital and/or additional services supplied by Client.

  • Business enterprise means a firm, sole proprietorship, partnership, association, corporation, company, or other business entity of any kind including, but not limited to, a limited liability corporation, incorporated professional association, joint venture, estate, or trust.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Basic generation service provider or "provider" means a

  • Education Services means training services performed or delivered by Company.

  • Microenterprise means an enterprise which employs fewer than 10 persons and whose annual turnover and/or annual balance sheet total does not exceed EUR 2 million;

  • Network Services means the equipment, software, and services necessary to transmit voice, data, or video.

  • Child support means that part of an Enhanced Child Restraint System by which the child can be raised within the Enhanced Child Restraint System.

  • Cloud Service Provider or CSP means a company or organization that offers some component of cloud computing – typically Infrastructure as a Service (IaaS), Software as a Service (SaaS) or Platform as a Service (PaaS) – to other businesses, organizations or individuals.

  • Network Service User means an entity using Network Transmission Service.

  • Ambulance service provider means Latrobe Health Services recognises the following providers for the purposes of paying benefits:

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • FIS means free into store delivery, which requires the Supplier to pay all costs and be responsible for all requirements associated with the supply and delivery of Goods to the Company at the delivery site described in the Order, including all costs associated with transport, insurances, licences, authorisations, duties and taxes.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Client Group means Client, any corporate body of which Client is a subsidiary (as defined by s. 1159 of the Companies Act 2006), any other subsidiary of such corporate body and any subsidiary of Client;

  • Cloud Services means SAP’s then-current cloud services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • public enterprise means a public enterprise as defined in Part V of the Handbook.