SLA Credits definition

SLA Credits means the Service Level Credits set forth in the Table SLA Credits in Section 2 of Appendix 10 (Service Level Agreement (SLA)) and in accordance with Section 2.8 below.
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SLA Credits mean the credits for applicable qualifying service downtime as described in the Service Level Agreement.
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SLA Credits mean the credits for applicable qualifying service downtime as described in the Service Level Agreement. “SoftLayer” has the meaning set forth in the recitals.
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Examples of SLA Credits in a sentence

  • Any System Services unavailability attributable to any individual ICANN-Accredited Registrar that does not represent a System Services outage will not result in SLA Credits or be subject to this SLA.

  • This Service Level Agreement (“SLA”) provides remedies in the form of SLA Credits (as defined in Section 2 below) should the operational performance of Registry Operator fall below certain Performance Specifications identified in Appendix 7.

  • In any billing month SLA Credits may not exceed, for any Service, fifty (50) percent of the monthly Service fees for the affected Service.

  • Hourly Hourly SLA Credits are calculated as: Affected Service Monthly Recurring Charges x (Total Hours SLA Credit / 720) For example, if monthly charges for affected Service total $10k/month and SLA Credit is 3.5 hours, the Customer will receive credit of $48.61 ($10k * (3.5 hrs / 720 total hours in month) for the month during which outage occurred.

  • In any calendar year, Customer’s aggregated SLA Credits may not exceed, for any Service, four (4) months’ worth of the monthly Service fees for the affected Service.

  • SLA Credits may not be used to reduce the payments due in any term below zero.

  • While the Supplier will use commercially reasonable efforts to achieve such objectives, the Supplier shall not have any liability for failing to achieve such objectives except for the provision of SLA Credits in applicable circumstances in accordance with other provisions of these Service Provisions.

  • The SLA Credits are Customer’s sole and exclusive remedy in the event of any Outage.

  • The amount due may be adjusted by addition of Services, upgrade of Services, discontinuance of Services or downgrade of Services and through the use of SLA Credits.

  • Any SLA Credits due for Helpdesk Response SLAs are applied to Monthly Recurring Charges for the affected service(s).


More Definitions of SLA Credits

SLA Credits means the service level credits that are assessed under the service level provisions contained in each SOW.
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SLA Credits means a monetary credit applied to Customer's annual subscription at time of renewal.
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SLA Credits mean the credits for applicable qualifying Loss of Services as described in the Service Level Agreement.
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SLA Credits mean the credits for applicable qualifying events as described in the Service Level Agreement.
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SLA Credits means monetary credits that may be applied to Client’s future invoices for the Software Product affected by the Monthly Downtime, subject to this SLA. The SLA Credits are set forth in the below table. They are expressed as a percentage of Xxxxxxx’s recurring monthly subscription Fees (prorated accordingly and excluding one- time Fees) for the portion of the Software Product directly affected by the Monthly Downtime. The line items in the below table are not cumulative and only the greatest applicable line item shall apply in a calendar month. ≥ 99.9% N/A 99.89% - 99.5% 5.0% 99.49% - 95.0% 10.0% 94.99% - 90.0% 15.0% < 90.0% 20.0%
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Related to SLA Credits

  • 9% Credits means Federal Credit allocated on a competitive basis under the provisions of this Plan.

  • 4% Credits means Federal Credit available to Bond Financed Projects which meet the requirements of this Plan.

  • Credits means the Federal and State Housing Tax Credit program.

  • Employer Credits means the amounts credited to the Participant’s Deferred Compensation Account by the Employer pursuant to the provisions of Section 4.2.

  • Service Credits means the service credits payable to the Purchaser by the Service Provider in the event that the Service Levels are not met and identified as service credits in the Pricing Schedule.

  • Emission Reduction Credits means emission reductions that have been authorized by a local air pollution control district pursuant to California Health and Safety Code, Division 26 Air Resources, Sections 40709 and 40709.5, whereby such district has established a system by which all reductions in the emission of air contaminants that are to be used to offset certain future increases in the emission of air contaminants shall be banked prior to use to offset future increases in emissions.

  • Tax Credits means any and all (a) investment tax credits, (b) production tax credits and (c) similar tax credits or grants under federal, state or local law relating to the construction, ownership or production of energy from the System.

  • Renewable Energy Credits means a certificate, credit, allowance, green tag, or other transferable indicia, howsoever entitled, allocated, assigned or otherwise awarded or certified by any Governmental Authority, program administrator, certification board or similar entity in connection with the production or generation of each MWh of energy from the Project. For the avoidance of doubt, “Renewable Energy Credits” shall not include any ITC, State Renewable Energy Incentives or other tax benefits, credits, or incentives.

  • Service Level Credit is defined in Section 8.

  • Universal Credit means any payment of Universal Credit payable under the Welfare Reform Act 2012, the Universal Credit Regulations 2013, The Universal Credit (Consequential, Supplementary, Incidental and Miscellaneous Provisions) Regulations 2013, Universal Credit (Miscellaneous Amendments) Regulations 2013 and the Universal Credit (Transitional Provisions) Regulations 2014;

  • Employer Matching Contributions means the Employer matching contributions made to the Trust Fund pursuant to Article V (Employer Matching Contributions).

  • Auction Revenue Rights Credits means the allocated share of total FTR auction revenues or costs credited to each holder of Auction Revenue Rights, calculated and allocated as specified in Operating Agreement, Schedule 1, section 7.4.3, and the parallel provisions of Tariff, Attachment K-Appendix, section 7.4.3.

  • Credit Account is modified to read “Grant Account”.

  • frozen account means an account with a relevant institution which is held or controlled (directly or indirectly) by a designated person;

  • Credit Card Account means the Account of the Cardmember opened with Maybank for the purpose of this Agreement;

  • Death master file match means a search of the death master file that results in a match of the social security number or the name and date of birth of an insured, an annuity owner or a retained asset account holder.[PL 2017, c. 129, §1 (NEW).]

  • Company Matching Contributions means any contributions made to the Company Matching Account of a Participant by a Participating Employer as provided for in Section 4.02.

  • Card Account means the account maintained with the Bank in respect of the Card;

  • Company Matching Account means (i) the sum of all of a Participant's Annual Company Matching Amounts, plus (ii) amounts credited in accordance with all the applicable crediting provisions of this Plan that relate to the Participant's Company Matching Account, less (iii) all distributions made to the Participant or his or her Beneficiary pursuant to this Plan that relate to the Participant's Company Matching Account.

  • Private label credit card means any charge card, credit card, or other instrument serving a similar purpose that carries, refers to, or is branded with the name or logo of a vendor and that can only be used for purchases from the vendor.

  • Participant’s Account means an account maintained for each Participant’s participation in DSUs and/or RSUs under the Plan;

  • Aggregate Planned Balance With respect to any group of Planned Principal Classes or Components and any Distribution Date, the amount set forth for such group for such Distribution Date in Schedule V hereto.

  • Online Account means the Bank account from which you will be conducting transactions using a Service;

  • Deferred Account means the participant's Deferred Pension Account, Deferred Dividends Account, Deferred Retainer Account, Deferred Fees Account, Deferred Cash Account and/or Deferred Stock Account.

  • Federal credit means the Georgia Housing Tax Credit established by the federal government for the purpose of encouraging the development of affordable housing and governed by the Code.

  • Deactivation Avoidable Cost Credit means the credit paid to Generation Owners pursuant to Tariff, Part V, section 114.