Customer Service. The HOLDERS may make a complaint or claim before the Customer Service of PECUNPAY. The written complaint shall be sent by electronic mail to the following address: xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xx This is all pursuant to the terms foreseen in the Regulations for the PECUNPAY Client Ombudsman, that are available to the HOLDERS on the corporate web page. The HOLDER authorises XXXXXXXX to use magnetic recording, computer, electronic or other media to record all data, queries, particulars of the contracts and operations performed through any remote services. The HOLDER may request a copy of these from PECUNPAY. In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as well as with Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, we hereby inform you that your personal data will be included in the processing activities of PECUNIA CARDS EDE S.L. (XXXXXXXX), for the purpose of managing the service contracted by the HOLDER, the fulfilment of the contractual relationship, the examination and verification of personal data, the development and management of loyalty programmes, the notification of any type of incident that may arise during the contractual relationship, the communication of possible modifications to the conditions of the contract and, in general, those that affect the use of the card, as well as the sending of commercial information that may be of interest to you, being legitimised to do so on the basis of the execution of the contract, compliance with legal obligations and the legitimate interest of the parties. Your data will be kept during the execution of this contract and, subsequently, until the prescription of possible legal responsibilities. Your data may be transferred to third parties, such as entities linked to the financial sector and bank card processing entities, in order to manage the operation of our terminals, as well as to manage the operation of PECUNIA CARDS XXX, S.L.U. NIF: B86972346 Registered in the Mercantile Register of Madrid: T. 32368, F. 1, H. M-582661, Inscription 1ª Bank of Spain Register: 6707 6 of secure customer authentication. Likewise, your data may be accessed by third party service providers of PECUNPAY, with whom XXXXXXXX has formalised the relevant personal data processing agreement, ...
Customer Service. 10.1 Prior to claims or complaints that may be filed with the regulators (CNMV), Xxxx Xxxxxx Agencia de Valores S.L. provides its Clients with a Customer Service service, to which they must address or file their complaints or claims.