Access to Office Technology. In the course of responding to incident requests or as part of regular maintenance work on technology equipment, Helpdesk staff may be required to enter staff offices and access equipment or infrastructure. When such access is necessary, the following guidelines are to be followed: • When possible, advance notice to individuals or departments/areas will be given that an IT Helpdesk staff will be entering a space to perform a necessary job function related to technology support. • The expectation of advance notice should be directly correlated to the impact level and response time of an issue and may not be possible in the case of emergency or high level support needs. • IT Helpdesk staff are required to carry and provide identification upon request. Failure to provide valid identification should result in immediate notification to the IT main phone line for confirmation of work authorization and employment. • In the case of student workers employed by the IT department, no student worker should have access to an individual or area offices without being accompanied by a full‐ time IT Helpdesk staff member. • Independent contractors employed by the District to install or provide service to technology within individual offices should be accompanied by IT Helpdesk staff to gain initial access and should provide advance notice similar to or via IT Helpdesk staff.
Access to Office Technology. In the course of responding to incident requests or as part of regular maintenance work on technology equipment, Helpdesk staff may be required to enter staff offices and access equipment or infrastructure. When such access is necessary, the following guidelines are to be followed: When possible, advance notice to individuals or departments/areas will be given that an IT Helpdesk staff will be entering a space to perform a necessary job function related to technology support. Deleted: , Deleted: , Deleted: , The expectation of advance notice should be directly correlated to the impact level and response time of an issue and may not be possible in the case of emergency or high level support needs. IT Helpdesk staff are required to carry and provide identification upon request. Failure to provide valid identification should result in immediate notification to the IT main phone line for confirmation of work authorization and employment. In the case of student workers employed by the IT department, no student worker should have access to an individual or area offices without being accompanied by a full‐ time IT Helpdesk staff member. Independent contractors employed by the District to install or provide service to technology within individual offices should be accompanied by IT Helpdesk staff to gain initial access and should provide advance notice similar to or via IT Helpdesk staff.
