Advance Replacement and On-site Services Sample Clauses

Advance Replacement and On-site Services. Cisco shall use commercially reasonable efforts to provide the Advance Replacement Services detailed in Part I below unless a Purchase Order indicates that the Customer has purchase On- site Services in which case Cisco shall provide the Services detailed in Part II below. Destination country importation, Customer compliance with US export controls and customs processes may condition delivery times. Chassis and line card Advance Replacement Service must be at the same level of coverage. Availability for Advance Replacement or On-Site Service SMARTnet 8x5x4 and SMARTnet 24x7x4 is restricted to within one hundred (100) miles of a rapid response depot in the US and seventy five (75) kilometers outside the US of a rapid response depot. Availability for Advance Replacement or On-Site Service SMARTnet 24x7x2 is restricted to within twenty-five (25) miles of a rapid response depot in the US and thirty (30) kilometers outside the US of a rapid response depot. Advance Replacements will be shipped using Cisco’s preferred carrier, freight prepaid by Cisco, excluding import duties, taxes and fees, where applicable. Requests for alternate carriers will be at Customer’s expense. Advance Replacement 8x5x4, 24x7x4 and 24x7x2 may not be available for hardware cabinets or chassis over 50lbs (23kg) or 6ft (2 meters). Advance Replacement is not available for software or consumables (for example, cables, blower assemblies, power cords and mounting hardware). Advance Replacement(s) will be either new or equivalent to new at Cisco’s discretion.
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Related to Advance Replacement and On-site Services

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