General Support. To the extent requested by CoreLogic, Supplier shall (i) assist CoreLogic or its designee(s) in developing a written disengagement plan (“Disengagement Plan”) to effect the disengagement, (ii) perform programming and consulting services to assist in implementing the Disengagement Plan, (iii) train personnel designated by CoreLogic or its designee(s) in the use of any business processes, work instructions and work procedures and any Equipment, Software, Systems, Materials and tools used in connection with the performance of the Affected Services and to which CoreLogic or an Eligible Recipient has license rights following the termination or expiration of the Affected Services, (iv) catalog all business processes, work instructions, work procedures, Software, CoreLogic Data, Equipment, Materials, Third Party Contracts and tools used to provide the Affected Services, (v) provide machine readable and printed listings and associated documentation for *** Software owned by any Eligible Recipient and *** to which any Eligible Recipient is entitled under this Agreement or the applicable Supplement and assist in its re-configuration, (vi) provide technical documentation for Software used by Supplier to provide the Affected Services and to which CoreLogic or the Eligible Recipients has rights following the termination or expiration of this Agreement, (vii) assist in the execution of a parallel operation, data migration and testing process until the successful completion of the transition of the Affected Services to CoreLogic or its designee(s), (viii) create and provide copies of the CoreLogic Data related to the Affected Services in the format and on the media reasonably requested by CoreLogic, another Eligible Recipient and/or their designee(s), (ix) provide a complete and up-to-date, electronic copy of the Policy and Procedures Manual and any applicable business processes, work instructions and work procedures, in each case in the format and on the media reasonably requested by CoreLogic, and (x) provide other technical assistance requested by CoreLogic that is reasonably related to the disengagement with respect to the Affected Services. With respect to any designee of an Eligible Recipient as contemplated in this Section 20.8(b)(1), CoreLogic agrees to (i) cause the applicable Eligible Recipient to execute an agreement (or confirm that such an agreement as been executed) with such designee that includes confidentiality terms at least as protective as the confide...
General Support. Funds provided to support the basic operation of a National Academies standing committee to enable it to carry out the activities stipulated in an award made under this agreement.
General Support. Supplier shall (i) assist Kraft, an Eligible Recipient and/or their designee(s) in developing a written transition plan for the transition of the Services to Kraft, such Eligible Recipient, or their designee(s), which plan shall include (as requested by Kraft) capacity planning, business process planning, facilities planning, human resources planning, telecommunications planning and other planning necessary to effect the transition, (ii) perform programming and consulting services as requested to assist in implementing the transition plan, (iii) train personnel designated by Kraft, an Eligible Recipient and/or their designee(s) in the use of any business processes or associated Equipment, Software, Systems, Materials or tools used in connection with the provision of the Services, (iv) provide Kraft a catalog all business processes, Software, Kraft Data, Equipment, Materials, Third Party Contracts and tools used to provide the Services, (v) provide machine readable and printed listings and associated documentation for source code for Software owned by Kraft and source code to which Kraft is entitled under this Agreement and assist in its re-configuration, (vi) analyze and report on the space required for the Kraft Data and the Software needed to provide the Services, (vii) assist in the execution of a parallel operation, data migration and testing process until the successful completion of the transition to Kraft, an Eligible Recipient and/or their designee(s), (viii) create and provide copies of the Kraft Data in the format and on the media reasonably requested by Kraft, an Eligible Recipient and/or their designee(s), (ix) provide a complete and up-to-date, electronic copy of the Policy and Procedures Manual in the format and on the media reasonably requested by Kraft, an Eligible Recipient and/or their designee(s), and (x) provide other technical assistance as requested by Kraft, an Eligible Recipient and/or their designee(s).
General Support. Administrator shall, in accordance with all applicable Laws and Regulations, provide administrative, management, consultative and general support services to United in conjunction with the administration and operation of the Benefit Plans as set forth in this Exhibit C. In addition to the specific Services addressed in this Exhibit C, Administrator shall perform any and all duties incident thereto which may be necessary or appropriate to fully carry out the Services and the administration of the Benefit Plans in accordance with the Pharmacy Plan Specifications, this Exhibit C and the Agreement. Administrator shall administer and support the Benefit Plans in accordance with the most current benefit plan information, policies, procedures and authorization guidelines that United has furnished to Administrator.
General Support. During the Term, and at no additional cost to Maxim, Supplier shall provide Maxim with reasonable technical support, including by telephone and email, to answer questions and diagnose problems relating to the Wafer. In the event that Supplier needs to send a support technician to Maxim’s facility, if reasonably required, in connection with its support obligation under this Section 9.1, Maxim will reimburse Supplier for all reasonable costs and expenses actually incurred by Supplier in connection therewith, provided that such costs and expenses are preapproved by Maxim in writing.
General Support. On FIFA’s and/or the LOC’s request, the Host City shall support and provide an appropriate level of assistance to FIFA and/or the LOC in relation to the hosting and staging of the Competitions, in particular in connection with the (i) organisation and implementation of any Competition-related Event staged by FIFA and/or the LOC in the Host City. If requested by FIFA and/or the LOC, such support and assistance shall include, at no cost to FIFA and/or the LOC
a) the provision of an adequate location, including the availability of any utilities (such as water, power, cleaning, waste management, signage and toilets) and sufficient parking spaces and facilities;
b) the provision of emergency and security services;
c) support and assistance of FIFA and the LOC for local promotional activities and measures in relation to the Competition-related Event; and
d) such other support and assistance as reasonably requested by FIFA and/or the LOC in relation to the Competition-related Events hosted and staged in the Host City.
General Support. Service Provider shall (i) assist DIR, the DIR Customers and/or their designee(s) in developing a written plan for the migration of the Services to DIR, the DIR Customers and/or their designee(s), which plan shall include (as requested by DIR) capacity planning, process planning, facilities planning, human resources planning, technology planning, telecommunications planning and other planning necessary to effect the transition, (ii) perform programming and consulting services as requested to assist in implementing the transition plan, (iii) train personnel designated by DIR, the DIR Customers and/or their designee(s) in the use of any processes or associated Equipment, Materials, Systems or tools used in connection with the provision of the Services as needed for such personnel to assume responsibility for performance of the Services,
General Support. Service Provider shall (i) assist DIR, the DIR Customers and/or their designee(s) in developing a written plan for the migration of the Services to DIR, the DIR Customers and/or their designee(s), which plan shall include (as requested by DIR) capacity planning, process planning, facilities planning, human resources planning, technology planning, telecommunications planning and other planning necessary to effect the transition, (ii) perform programming and consulting services as requested to assist in implementing the transition plan, (iii) train personnel designated by DIR, the DIR Customers and/or their designee(s) in the use of any processes or associated Equipment, Materials, Systems or tools used in connection with the provision of the Services as needed for such personnel to assume responsibility for performance of the Services, (iv) provide a catalog of all processes, Materials, DIR Data, Equipment, Third Party Contracts and tools used to provide the Services, (v) provide machine readable and printed listings and associated documentation for source code for Software owned by DIR or any DIR Customer and source code to which DIR and/or the DIR Customers are entitled under this Agreement and assist in its re-configuration, (vi) provide technical documentation for Software used by Service Provider to provide the Services as needed for continuing performance of the Services, (vii) analyze and report on the space required for the DIR Data and the Software needed to provide the Services, (viii) assist in the execution of a parallel operation, data migration and testing process until the successful completion of the transition to DIR, the DIR Customers and/or their designee(s), (ix) create and provide copies of the DIR Data in the format and on the media reasonably requested by DIR, the DIR Customers and/or their designee(s), (x) provide a complete and up-to-date, electronic copy of the Service Management Manual in the format and on the media reasonably requested by DIR, the DIR Customers and/or their designee(s) and (xi) provide other technical and process assistance, documentation and information as requested by DIR, the DIR Customers and/or their designee(s).
General Support. To the extent requested, Supplier shall (A) assist VITA or its designee(s) in updating and detailing the Transition-Out Plan as appropriate to effect the specific disengagement, (B) perform programming and consulting services to assist in implementing the Transition-Out Plan, (C) train personnel designated by VITA or its designee(s) in the use of any business processes, work instructions and work procedures and any equipment, software, systems, materials and tools used in connection with the performance of the Affected Services, (D) catalog all business processes, work instructions, work procedures, software, VITA Data, equipment, materials, third party contracts and tools used to provide the Affected Services, (E) provide machine readable and printed listings and associated documentation for Source Code for software owned by VITA or any other Customer and Source Code to which VITA or any other Customer is entitled under this Agreement and assist in its re- configuration, (F) provide technical documentation for Software used to provide the Affected Services, (G) assist in the execution of a parallel operation, data migration and testing process until the successful completion of the transition of the Affected Services to VITA or its designee(s), (H) create and provide copies of the VITA Data related to the Affected Services in the format and on the media reasonably requested by VITA and/or its designee(s), (I) provide a complete and up-to-date, electronic copy of the Service Management Manual and applicable business processes, work instructions and work procedures in the format and on the media reasonably requested by VITA, and (J) provide other technical assistance requested by VITA that is reasonably related to the disengagement with respect to the Affected Services. All Transition Out Assistance shall be provided subject to and in accordance with the terms and conditions of this Agreement, including Service Levels.
General Support. 3.3.1.1. Reseller shall provide Reseller Customers with first line support including, but not limited to, resolution of pre-sales questions, setup, onboarding, integration, and post-sale inquiries, basic integration support, problem screening, and basic diagnostics.
3.3.1.2. ZealiD shall provide Reseller and where necessary Reseller Customers with second line support including but not limited to issues arising in 3.3.1.1., service integration issues, service related performance or quality issues, or any other incidents or complaints. Reseller shall provide second line support requests via designated ZealiD electronic support interfaces xxx.xxxxxx.xxx/xxxxxxx. Service levels are further defined below in 4.3.
