Common use of After Hours Support Clause in Contracts

After Hours Support. Technical support may be provided AFTER the normal office hours of ELITE’s Technical Support Department, at an additional daily fee of $80.00 per incident. This after-hours rate may change from time to time and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. The daily "after hours" fee of $80.00 per incident is final and non- refundable, and must be paid before receiving "after hours" technical support. LICENSEE shall pay this fee each time before receiving "after hours" technical support. If LICENSEE requires such support, LICENSEE shall first have a valid credit card ready before calling, then contact ELITE to have a technician paged. If LICENSEE does not have a credit card or the card is declined, LICENSEE will not qualify for "after hours" technical support. It may take as long as one hour until LICENSEE’s page is answered. Also, the moment a technician is paged, LICENSEE’s credit card is instantly billed the $80.00 fee. LICENSEE is obligated to pay this fee even if: a) LICENSEE resolves the problem before the technician calls LICENSEE, or b) the technician attempts to contact LICENSEE and encounters an answering machine or no answer, or c) LICENSEE is not satisfied with the assistance provided by the technician.

After Hours Support. Technical support may be provided AFTER the normal office hours of ELITE’s Technical Support DepartmentDepartment and during holidays, at an additional daily fee of $80.00 per incidentincident per day. This after-hours rate may change from time to time and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. The daily "after hours" fee of $80.00 per incident per day is final and non- non-refundable, and must be paid before receiving "after hours" technical support. LICENSEE shall pay this fee each time before receiving "after hours" technical support. If LICENSEE requires such support, LICENSEE shall first have a valid credit card ready before calling, then contact ELITE to have a technician paged. If LICENSEE does not have a credit card or the card is declined, LICENSEE will not qualify for "after hours" technical support. It may take as long as one hour until LICENSEE’s page is answered. Also, the moment a technician is paged, LICENSEE’s credit card is instantly billed the $80.00 fee. LICENSEE is obligated to pay this fee even if: a) LICENSEE resolves the problem before the technician calls LICENSEE, or b) the technician attempts to contact LICENSEE and encounters an answering machine or no answer, or c) LICENSEE is not satisfied with the assistance provided by the technician.

After Hours Support. Technical support may be provided AFTER the normal office hours of ELITE’s ELITE‟s Technical Support Department, Department and during holidays at an additional daily fee of $80.00 per incidentincident per day. This after-hours rate may change from time to time and any changes are posted on Elite’s Elite‟s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. The daily "after hours" fee of $80.00 per incident per day is final and final, non- refundable, and must be paid before receiving "after hours" technical support. LICENSEE shall pay this fee on each time occasion before receiving "after hours" technical support. If LICENSEE requires such support, LICENSEE shall first have a valid credit card ready before calling, then contact ELITE to have a technician paged. If LICENSEE does not have a credit card or card, the card is declined, or LICENSEE is not already entitled to Basic Support as outlined in Paragraph 18 of this Agreement, LICENSEE will not qualify for "after hours" technical support. It may take as long as one hour until LICENSEE’s LICENSEE‟s page is answered. Also, the moment a technician is paged, LICENSEE’s LICENSEE‟s credit card is instantly immediately billed the $80.00 fee. LICENSEE is obligated to pay this fee even if: a) LICENSEE resolves the problem before the technician calls LICENSEE, or b) the technician attempts to contact LICENSEE and encounters an answering machine or no answer, or c) LICENSEE is not satisfied with the assistance provided by the technician.

After Hours Support. Technical support may be provided AFTER the normal office hours of ELITE’s Technical Support Department, Department and during holidays at an additional daily fee of $80.00 per incidentincident per day. This after-hours rate may change from time to time and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. The daily "after hours" fee of $80.00 per incident per day is final and final, non- refundable, and must be paid before receiving "after hours" technical support. LICENSEE TRANSFEREE shall pay this fee on each time occasion before receiving "after hours" technical support. If LICENSEE TRANSFEREE requires such support, LICENSEE TRANSFEREE shall first have a valid credit card ready before calling, then contact ELITE to have a technician paged. If LICENSEE TRANSFEREE does not have a credit card or card, the card is declined, LICENSEE or TRANSFEREE is not already entitled to Basic Support as outlined in Paragraph 18 of this Agreement, TRANSFEREE will not qualify for "after hours" technical support. It may take as long as one hour until LICENSEETRANSFEREE’s page is answered. Also, the moment a technician is paged, LICENSEETRANSFEREE’s credit card is instantly immediately billed the $80.00 fee. LICENSEE TRANSFEREE is obligated to pay this fee even if: a) LICENSEE TRANSFEREE resolves the problem before the technician calls LICENSEETRANSFEREE, or b) the technician attempts to contact LICENSEE TRANSFEREE and encounters an answering machine or no answer, or c) LICENSEE TRANSFEREE is not satisfied with the assistance provided by the technician.