Common use of ---ANSWERING SERVICE Clause in Contracts

---ANSWERING SERVICE. At all other times than those listed directly above, throughout the entire term of this Renewal License, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, Complaints and emergencies, and provide proper referral regarding billing and other subscriber information. All such after- hours calls shall be logged by the Licensee. Said answering service shall (i) forward all inquiries and/or Complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint will be referred to the Licensee's Customer Service Department for response. If requested, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.

Appears in 2 contracts

Samples: Agreement, www.mass.gov

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---ANSWERING SERVICE. At all other times than those listed directly above, throughout the entire term of this Renewal License, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, Complaints and emergencies, and provide proper referral regarding billing and other subscriber information. All such after- after-hours calls shall be logged by the Licensee. Said answering service shall (i) forward all inquiries and/or Complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint will be referred to the Licensee's Customer Service Department for response. If requested, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.

Appears in 2 contracts

Samples: Entire Agreement, Entire Agreement

---ANSWERING SERVICE. At all other times than those listed directly above, throughout the entire term of this Renewal License, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, Complaints and emergencies, and provide proper referral regarding billing and referralregarding billingand other subscriber information. All such after- after-hours calls shall be logged by the Licensee. Said answering service shall (i) forward all inquiries and/or Complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint will be referred to the Licensee's Customer Service Department for response. If requested, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.

Appears in 1 contract

Samples: Television Renewal License

---ANSWERING SERVICE. At all other times than those listed directly above, throughout the entire term of this Renewal License, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, Complaints complaints and emergencies, and provide proper referral regarding billing and other subscriber information. All such after- after-hours calls shall be logged by the Licensee. Said answering service shall (i) forward all inquiries and/or Complaints complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint complaint will be referred to the Licensee's Customer Service Department for response. If requested, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.

Appears in 1 contract

Samples: Entire Agreement

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---ANSWERING SERVICE. At all other times than those listed directly above, throughout the entire term of this Renewal License, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, Complaints complaints and emergencies, and provide proper referral regarding billing and other subscriber information. All such after- after-hours calls shall be logged by the Licensee. Said answering service shall (i) forward all inquiries and/or Complaints complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint complaint will be referred to the Licensee's Customer Service Department for response. If requested, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.

Appears in 1 contract

Samples: archives.lib.state.ma.us

---ANSWERING SERVICE. At all other times than those listed directly above, throughout the entire term of this Renewal License, the Licensee shall maintain a telephone answering service to handle Subscriber inquiries, Complaints and emergencies, and provide proper referral regarding billing xxxxxxx and other subscriber information. All such after- after-hours calls shall be logged by the Licensee. Said answering service shall (i) forward all inquiries and/or Complaints to the Licensee the morning of the next business day and (ii) inform each Subscriber calling that his or her Complaint will be referred to the Licensee's Customer Service Department for response. If requested, the Licensee shall promptly contact each individual Subscriber to follow-up on their individual problem and/or inquiry.

Appears in 1 contract

Samples: Entire Agreement

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