CUSTOMER SERVICE OFFICE. For the term of this Renewal Licensee, the Licensee shall continue to maintain, operate and staff, with a minimum of one (1) full time equivalent staff person, a full-time customer service office within the Town of Amherst open for walk-in business Monday through Friday, during Normal Business Hours, for the purpose of, among other things, receiving monthly xxxx collections, installation and change of service and service call requests, exchanging/replacing customer equipment, receiving all customer inquiries and Complaints, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions; and answering general inquiries.
CUSTOMER SERVICE OFFICE. The Licensee shall maintain and operate a full service customer service office in the City of North Xxxxx for general purposes, including accepting payments, receiving and resolving customer complaints, including, without limitation, those regarding service, equipment malfunctions or billing and collection disputes. The customer service office shall be open for both telephone and walk-in customer service business for a minimum of eight (8) hours each day Monday through Friday, except that for a minimum of one day per week, the office shall be open a minimum of two (2) additional evening hours, and on Saturdays it shall be open for a minimum of three (3) hours, unless the Issuing Authority (the Mayor) of the City of North Xxxxx and the Licensee mutually agree to a different weekly schedule, including alternative hours.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall continue to maintain, operate and staff its full-time customer service office in the Town of Wellesley, for the purpose of, among other things (i) receiving customer payments; (ii) receiving returned or exchanged equipment; and (iii) answering inquiries and resolving complaints.
(b) There shall be no charges to the Town and no externalization, line-item and/or pass- through of any costs related to said customer service office to Wellesley Subscribers.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall continue to maintain, operate and staff a customer service office for the purpose of receiving customer inquiries and complaints, made in person or by telephone, including without limitation, those regarding billing, service, installation, equipment malfunctions and answering general inquiries.
(b) Said customer service office shall be conveniently located and open for walk-in business during normal business hours, as defined by 47 C.F.R. §76.309 (hereinafter referred to as "Normal Business Hours"). From time to time said hours may be changed to meet customer needs with reasonable notice to the Issuing Authority.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time Customer Service office within the Town of Westford, for the purpose of receiving customer inquiries and complaints, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries. Said Customer Service office shall be open for walk-in business during normal business hours, as defined by the FCC’s Customer Service Obligations, which shall include one (1) evening a week (5:00-8:00 PM) and/or Saturday morning (9:00 AM-12:00 Noon).
(b) Said Customer Service office hours may be changed reasonably at the discretion of the Licensee; provided, however, that i) the Licensee shall give the Issuing Authority at least thirty (30) days advance notice of any such change(s), ii) the Licensee shall take into account any possible concerns raised by the Issuing Authority regarding such possible changes and iii) in no event shall said office be open less than forty three (43) hours per week for the entire Term of this Renewal License, including evening or Saturday hours.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time Customer Service office within the Town of Westford, for the purpose of receiving customer inquiries and complaints, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries. Said Customer Service office shall be open for walk-in business during normal business hours, as defined by the FCC‟s Customer Service Obligations, which shall include one (1) evening a week (5:00-8:00 PM) and/or Saturday morning (9:00 AM-12:00 Noon).
(b) Said Customer Service office hours may be changed reasonably at the discretion of the Licensee; provided, however, that i) the Licensee shall give the Issuing Authority at least thirty
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time customer service office within the City of , for the purpose of receiving customer inquiries and complaints, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries.
(b) Said customer service office shall be conveniently located and open for walk-in business during normal business hours, as defined by 47 U.S.C. §76.309 (hereinafter referred to as "Normal Business Hours").
(c) Said customer service office hours may be changed reasonably at the discretion of the Licensee; provided, however, that (i) the Licensee shall give the Issuing Authority at least thirty (30) days advance written notice of any such change(s) and (ii) the Licensee shall take into account any possible concerns raised by the Issuing Authority regarding such possible changes.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time customer service office within the City of Malden, for the purpose of receiving customer inquiries and complaints, made in person or by telephone, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries. Said customer service office shall be open for walk-in business Monday through Friday, excluding holidays, during normal business hours, including evenings.
(b) Said customer service office hours may be changed reasonably at the discretion of the Licensee; provided, however, that i) the Licensee shall give the Issuing Authority at least thirty (30) days advance notice of any such change(s), ii) the Licensee shall take into account any possible concerns raised by the Issuing Authority regarding such possible changes and iii) in no event shall said office be open less than forty (40) hours per week, excluding holidays, for the entire term of this Renewal License, including evening hours.
(c) To make itself more accessible to its Malden subscribers, the Licensee shall operate at least one (1) payment center in the City for the term of this Renewal License.
CUSTOMER SERVICE OFFICE. (a) Subject to the reasonable availability of a third-party payment service center for the entire term of this Renewal License, the Licensee shall continue to provide for and maintain a full-time payment center, at a location convenient to its Subscribers within the Town, for the purpose of accepting Cable Service payments.
(b) The Licensee shall notify its Oxford Subscribers of its nearest full service customer service office, periodically in its monthly bills.
CUSTOMER SERVICE OFFICE. (a) The Licensee shall maintain, operate and staff a full-time customer service office in the Town or a Massachusetts city or town contiguous to Seekonk, provided that such customer service office is located no further than ten (10) miles from the intersection of Route 44 and Arcade Avenue, for the purpose of receiving inquiries, receiving and resolving complaints, including, without limitation, those regarding billing, service, installation, equipment malfunctions, and receiving returned or exchanged equipment. Said customer service office shall be open during Normal Business Hours.
(b) For the remaining portion of the Licensee’s lease (through October, 2000) of the building space in which the Licensee currently has its Seekonk customer service office and the Access Corporation has its PEG Access studio and operations, located at 000 Xxxxxxx Xxxxxx, Xxxxxxx (the “Building”), the Licensee shall allow the Access Corporation to keep its PEG Access studio and operations in the space which it presently occupies if the Access Corporation reimburses the Licensee for the cost of the rent and utilities incurred by the Licensee for said Building, other than for telephone service for which each party shall be responsible for their respective telephone lines.
(c) The Licensee shall not interfere withthe Access Corporations intent and desire to lease the Building after the expiration of the Licensee’s current lease for the Building in October, 2000. After the expiration of said lease in October, 2000 and contingent upon the Access Corporation entering a lease or other agreement for said Building, the Licensee shall be permitted to occupy the existing customer service office space at the Building, at no cost to the Licensee, until June 30, 2001. In the event the Licensee does not vacate the Building on or before June 30, 2001, the Licensee shall be responsible for twenty percent (20%) of the Building costs incurred by the Access Corporation, including rental and utilities costs (other than for telephone service for which each party shall be responsible for their respective telephone lines) and garbage disposal costs (if any), during the entire time the Licensee occupies the space going forward from July 1, 2001.
(d) If the Licensee is still in the Building after December 31, 2001, it shall:
(i) Reimburse the Access Corporation an amount equal to twenty percent (20%) of the amount that the Access Corporation paid to the Licensee as reimbursement for rent and utilities f...
