Aspects, KPIs, Scenarios and Use Cases Sample Clauses

Aspects, KPIs, Scenarios and Use Cases. ‌ Measuring a network management system for performance, cost, and quality is a very difficult task. All three aspects depend on many variables, e.g. network topology, network size, operational opti- misation strategies, available resources (compute, storage, network) for the network management system, different deployment options (e.g. clustering) of the network management system, and more. Beside measurable technical KPIs, a network management system has to support KPIs that depend on operator-specific goals and metrics, because a network management system will be used in a specific environment of a particular operator, often a Network Operation Centre (NOC). Some KPIs used are: • network server availability • server (NMS) to administration (NOC personal) ratio • network availability • capacity of network path (to and from the NMS and in the managed network) • Critical outage time (how long does it take the NMS to mitigate critical outages (i) in the network and (ii) for itself) • Frequency of monitoring checks (how often is the NMS required to pull monitoring informa- tion for its own operation) • Number of affected users (NOC users) on an average basis, i.e. how many people are required to use the NMS to operate a network • Indices of smoothness of network changes, service introduction, etc. DRAFT • Complexity of network management operations, e.g. how many different actions need to be invoked to solve a problem • Performance of network management operations, e.g. how many similar actions are need to be invoked solve a problem • Workflow complexity, e.g. how complex are workflows for problem solving strategies • Touchpoints, e.g. how many touchpoints are required to realise a network management operation (zero-touch here means none, as the ultimate goal and key indicator for a high degree of automation in the network management system) Detailed statistics and performance of Operation Support Systems (OSS) used by mobile operators cannot be obtained. This information is often considered to be privileged by operators as well as OSS vendors. The same situation applies to metrics on NMS ease of use, involved personal and other costs, and quality. The closet equivalent to the ARCFIRE DMS in the real world are SNMP based management system for mobile, core, and transport networks as well as for LAN/MAN deployments. However, as [4] states, the performance of SNMP (and related NMSs) has never been fully and properly studied. There is no commonly agreed measurem...
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