Availability and Uptime. Mercatus will make all commercially viable efforts to keep the Platform available at least 99.95% of each month during the Term, excluding “Scheduled Downtime” and “Other Causes” (“Service Level Commitment”). The Platform is available when users are able to successfully login to the application and access their project(s).
Availability and Uptime. Our published Service Level Agreement Terms, when applicable to the Software, sets forth Our service availability and uptime commitment.
Availability and Uptime. Licensor shall make the Web Site available for use by the Licensee 95% or normal business hours (M-F, 8AM to 11PM ET), and 90% of off-business hours (M-F, 11PM to 8AM ET) during the term of the Agreement.
Availability and Uptime. Licensor shall ensure that the Software is available 99.9% of the time, excluding the time the Software is not Available as a result of one or more of the following exceptions:
A) Any scheduled maintenance or planned downtime for which the Licensor provides a minimum of one (1) week's advance written notice to the Licensee;
B) Any delay, act, or omission by the Licensee, or any access to or use of the Software by the Licensee, or by any individual using the Licensee’s user identification and password, that is not in compliance with the terms and conditions of this Agreement; or
C) A Force Majeure event.
Availability and Uptime. The quality of performance of the Strate CMFE services shall be measured in part or in full by comparing actual performance against target Service Levels. The designated systems and infrastructure supporting the Production System environment will be available at least 99.5% of the time during the working calendar month. This is calculated on the basis of five days per week for the hours of 05:00 ~ 19:00 every business day. Any incident/event should be reported to the Strate Help Desk for prioritizing. The prioritization will be based on the severity of the incident/event. This group will then escalate any issues to the appropriate technical group.
