Availability of Production Environment. On and after the Go-Live Date CSG shall provide System Availability of 99.9% in respect of those components of the Production Environment of the Content Direct System that are accessible to (i) Consumers and (ii) Customer (as measured over a Billing Period) (the “Availability SLA”). By way of example, if a Billing Period has thirty (30) days, the Availability SLA requires System Availability of 43,156.80 minutes during that Billing Period.
Availability of Production Environment. On and after the first date Customer makes the Ascendon System available to its Consumers, CSG shall provide System Availability of ****% for the Production Environment of the Ascendon System for each calendar month during the applicable Order Term(s) (as measured over a calendar month, the “Production Availability SLA”).
Availability of Production Environment. On and after the [***** **** Customer makes the Ascendon System available to its Consumers, CSG shall provide System Availability of ***** for the ********** *********** of the Ascendon System for each ******** ***** during the applicable Order Term(s) (as measured over a ******** *****, the “********** ************ ***]”).
