Banking Code of Practice. 1.1 The Banking Code of Practice is a code of conduct which sets standards of good banking practice for the Bank to follow when dealing with the Borrower. It only applies to this Agreement if the Borrower is an individual who is not treated as a business under the Code or a small business (within the meaning of the Code). The Borrower can obtain a copy of the Banking Code of Practice from any of the Bank’s branches.
1.2 The Banking Code of Practice requires the Bank to draw your attention to the availability of general descriptive information concerning our banking services and cheques. This includes information about:
(a) complaint handling procedures,
(b) the advisability of you informing us promptly when the Borrower is in financial difficulty, and
(c) the advisability of the Borrower reading the terms and conditions applying to this banking service. Some of this Information is contained in this Agreement. The Borrower can get further information in relation to this banking service including:
(a) information about standard fees, charges and interest rates,
(b) information about our complaint handling procedures,
(c) information about confidentiality of your information, on request by telephoning the Bank on 1300 236 344, or visiting our website xxx.xxxxxxxxxxx.xxx.xx.
1.3 The Borrower should tell the Bank as soon as possible if the Borrower is experiencing financial difficulty. Please contact the Mortgage Help Centre by:
1.4 If the Borrower has a problem, please let the Bank know immediately because the Bank may be able to fix it. The Bank will attend to your concern promptly and courteously.
1.5 The Borrower can raise a complaint with the Bank by:
(a) Speaking to a staff member directly (b) telephoning 1300 236 344 or +00 0 0000 0000 from overseas
(c) website xxx.xxxxxxxxxxx.xxx.xx/xxxxxxx-xx
(d) secure email – by logging into e-banking
(e) contacting us through a Bendigo Bank social media channel
(f) contacting the Customer Feedback Team at: Reply Paid PO Box 480 Bendigo VIC 3552 Telephone 1300 361 911 8.30am – 5.00pm (AEST/AEDT) Email: xxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx
Banking Code of Practice. The Banking Code of Practice applies to your Facility if you are a small business (as defined in the Code) or an individual. Anything that we are required to give to you under this Code may be given to you:
a. in writing, electronically or by telephone;
b. by telling you that the information is available on a website or other electronic forum; or
c. as otherwise agreed with you. However, if the Code specifies the method of communication, then we will comply with that method.
Banking Code of Practice. As part of our commitment to customer service, we have adopted the Banking Code of Practice. This is a self- regulatory code which aims to xxxxxx good relations between banks and customers, and to promote good banking practice. The Banking Code of Practice applies to banking services provided to customers who are “individuals” or “small businesses” as defined in it. We will comply with the Banking Code of Practice, where it applies to the banking services we provide to you.
Banking Code of Practice. The parties agree that the Banking Code of Practice of the Australian Banking Association does not apply to the Loan Documents or any transactions or banking service provided under them.
Banking Code of Practice. Unless otherwise stated in the Letter of Offer, the relevant provisions of the Banking Code of Practice (available on the website of the Australian Banking Association) apply to the Facility.
Banking Code of Practice. We may pay commissions for the introduction of credit business and we may receive commissions for the introduction of business financed by this facility. There may be other commissions payable in connection with your facility that we do not know about or we are not requiredbylawtodisclose. Youconsenttousgiving, or receiving from, any person who introduces you to us or us to you commission, fees or other monetary or non- monetary rewards, whether or not out of money paid by you under this facility. If the amount of the commission is notascertainable, we maygiveorreceive anymonetaryor non-monetaryrewards based on the volume and valueof introductions and in calculating the volume and value of introductions we will take this facility into account.
48.1 We advise you to:
a. advise us promptly when you are in financial difficulty; and
b. carefully read these General Conditions, the Schedule, the Facility Details, the Business Lending Supplementary Terms and Conditions, the Business Banking Guide to Fees and Charges, the Electronic Banking Terms and Conditions and each security.
Banking Code of Practice. The relevant provisions of the Banking Code of Practice apply if you are an individual or a “small business” as defined in the Code on the Australian Banking Association website.
Banking Code of Practice. The relevant provisions of the Banking Code of Practice (BCOP) apply to this Agreement. The Customer can obtain a free copy of the BCOP from
Banking Code of Practice. We are committed to upholding the principles set out in the Banking Code of Practice. Every relevant provision of the Code of Banking Practice will apply to your Loan from the date we adopt that provision of the Banking Code of Practice. A copy of the Banking Code of Practice is available from us upon request.
Banking Code of Practice. The Banking Code of Practice applies to this document if you are an individual or a “small business” as referred to in the Banking Code of Practice.
