BILINGUAL AND LINGUISTIC PROGRAM SERVICES Sample Clauses

BILINGUAL AND LINGUISTIC PROGRAM SERVICES. (Continued) a. Methodologies used. b. The linguistic and cultural needs of non-English speaking or LEP groups. c. Services proposed to address the needs identified and a timeline for implementation. [22 CCR 98310] 3. The Contractor shall maintain a record of the group-needs assessment on file at the Contractor’s headquarters at all times during the term of this Agreement. [22 CCR 98310, 98313] B. Provision of Services 1. The Contractor shall take reasonable steps, based upon the group-needs assessment identified in Section A of this Article, to ensure that “alternative communication services” are available to non-English speaking or LEP beneficiaries of services under this Agreement. [22 CCR 11162] 2. “Alternative communication services” include, but are not limited to, the provision of services and programs by means of the following: a. Interpreters or bilingual providers and provider staff. b. Contracts with interpreter services. c. Use of telephone interpreter lines. d. Sharing of language assistance materials and services with other providers. e. Translated written information materials, including but not limited to, enrollment information and descriptions of available services and programs. f. Referral to culturally and linguistically appropriate community service programs. 3. Based upon the findings of the group-needs assessment, the Contractor shall ensure that reasonable alternative communication services are available to meet the linguistic needs of identified eligible client population groups at key points of contact. Key points of contact include, but are not limited to, telephone contacts, office visits and in-home visits. [22 CCR 11162]
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BILINGUAL AND LINGUISTIC PROGRAM SERVICES. A. Needs Assessment 1. The Contractor shall conduct a cultural and linguistic group-needs assessment of the eligible waiver participant population in the Contractor’s service area to assess the language needs of the population and determine what reasonable steps are necessary to ensure meaningful access to services and activities to eligible individuals. [22 CCR 98310, 98314] The group-needs assessment shall take into account the following four (4) factors: a. Number or proportion of persons with Limited English Proficiency (LEP) eligible to be served or encountered by the program. b. Frequency with which LEP individuals come in contact with the program. c. Nature and importance of the services provided. d. Local or frequently used resources available to the Contractor. This group-needs assessment will serve as the basis for the Contractor’s determination of “reasonable steps” and provide documentary evidence of compliance with Cal. Gov. Code § 11135 et seq.; 2 CCR 11140, 2 CCR 11200 et seq., and 22 CCR98300 et seq. 2. The Contractor shall prepare and make available a report of the findings of the group-needs assessment that summarizes: a. Methodologies used. b. The linguistic and cultural needs of non-English speaking or LEP groups. c. Services proposed to address the needs identified and a timeline for implementation. [22 CCR 98310] 3. The Contractor shall maintain a record of the group-needs assessment on file at the Contractor’s headquarters at all times during the term of this Agreement. [22 CCR 98310, 98313] B. Provision of Services 1. The Contractor shall take reasonable steps, based upon the group-needs assessment identified in Section A of this Article, to ensure that “alternative communication services” are available to non-English speaking or LEP beneficiaries of services under this Agreement. [22 CCR 11162] 2. “Alternative communication services” include, but are not limited to, the provision of services and programs by means of the following: a. Interpreters or bilingual providers and provider staff. b. Contracts with interpreter services. c. Use of telephone interpreter lines. d. Sharing of language assistance materials and services with other providers. e. Translated written information materials, including but not limited to, enrollment information and descriptions of available services and programs. f. Referral to culturally and linguistically appropriate community service programs. 3. Based upon the findings of the group-needs assessment,...
BILINGUAL AND LINGUISTIC PROGRAM SERVICES. (Continued) a. Methodologies used. b. The linguistic and cultural needs of non-English speaking or LEP groups. c. Services proposed to address the needs identified and a timeline for implementation. [22 CCR 98310]
BILINGUAL AND LINGUISTIC PROGRAM SERVICES. A. Needs Assessment 1. The Contractor shall conduct a cultural and linguistic group-needs assessment of the eligible Waiver Participant population in the Contractor’s service area to assess the language needs of the population and determine what reasonable steps are necessary to ensure meaningful access to services and activities to eligible individuals. [22 CCR 98310, 98314] The group-needs assessment shall take into account the following four (4) factors: a. Number or proportion of persons with Limited English Proficiency (LEP) eligible to be served or encountered by the program. b. Frequency with which LEP individuals come in contact with the program. c. Nature and importance of the services provided. d. Local or frequently used resources available to the Contractor. This group-needs assessment will serve as the basis for the Contractor’s determination of “reasonable steps” and provide documentary evidence of compliance with Cal. Gov. Code § 11135 et seq.; 2 CCR 11140, 2 CCR 11200 et seq., and 22 CCR98300 et seq. 2. The Contractor shall prepare and make available a report of the findings of the group-needs assessment that summarizes:
BILINGUAL AND LINGUISTIC PROGRAM SERVICES. Provision of Services
BILINGUAL AND LINGUISTIC PROGRAM SERVICES 

Related to BILINGUAL AND LINGUISTIC PROGRAM SERVICES

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity 1.1.02 Identify at least one individual to act as the program contact in the following areas: 1. Immunization Program Manager;

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