Buyer Significantly Not as Described claims. When you're a buyer a Significantly Not as Described claim for a Qualifying Payment may be eligible for a refund if: • The item is materially different from the Merchant’s description of it. • You received a completely different item. • The item was advertised as authentic but is not authentic (i.e. counterfeit). • The item is missing major parts or features and those facts were not disclosed when you bought it. • You purchased a certain number of items but didn’t receive them all. • The item is unusable in its received state, was not disclosed as such, and it was not apparent based on a reasonable inspection. A Significantly Not as Described claim for a Qualifying Payment may not be eligible if: • The defect in the item was visible, would have been apparent based on a reasonable inspection of the item or correctly described by the Merchant orally or in writing. • The item was properly described but you didn't want it after you received it. • The item was properly described but did not meet your expectations or you didn’t like it. • The item has non-material irregularities or imperfections.
Buyer Significantly Not as Described claims. When you or a Teen User is a buyer a Significantly Not as Described claim for a Qualifying Payment may be eligible for a refund if: The item is materially different from the seller’s description of it. You or a Teen User received a completely different item. The condition of the item was misrepresented. For example, the item was described as “new” but the item was used. The item was advertised as authentic but is not authentic (i.e., counterfeit). The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it. You or a Teen User purchased a certain number of items but didn’t receive them all. The item was damaged during shipment. The item is unusable in its received state and was not disclosed as such. A Significantly Not as Described claim for a Qualifying Payment may not be eligible if: The defect in the item was correctly described by the seller in its description of the item. The item was properly described but you or a Teen User didn't want it after you received it. The item was properly described but did not meet expectations. The item has minor scratches and was described as “used." General buyer eligibility for Venmo Purchase Protection Program When you or a Teen User is a buyer who makes a Qualifying Payment, to be eligible for the Venmo Purchase Protection Program the following requirements must be met: You have a Venmo account in good standing. You have previously attempted to resolve the issue directly with the seller. You respond to our request for documentation and other information within the time requested. You open a dispute with us within 180 days of the date you made the purchase, then follow our dispute resolution process. You or a Teen User have not received a recovery related to such purchase from another source, for example from a dispute filed with your bank or credit card issuer. When you’re a seller who receives a Qualifying Payment: If you sell a good or service to a buyer, either through your business profile or when a sender identifies a payment as for goods and services, you may be eligible for the Venmo Purchase Protection Program. When it applies, the Venmo Purchase Protection Program may entitle you to retain the full purchase amount from a sale. By accessing the transaction details page in your Venmo app, you can determine whether or not the payment you receive may be eligible for protection under this program. When you’re a seller, the Venmo Purchase Protec...
