Your Expectations. Be an active participant in therapy, share your ideas, thoughts, and feelings with your therapist, tell the truth, respect BRAINS by not damaging the building, furniture, or other objects, listen and talk in a respectful way to staff, and cooperate with person-centered clinical suggestions. Client Rights You have the right to... • Be treated with respect and compassion. • Receive care in a clean and smoke-free environment. • Collaborate in assessment & treatment planning, including implementation of strategies in home, school, and/or work environments to enhance your functioning. • Be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation. • Have a family member or other representative participate in your treatment planning and care along with the right to restrict the sharing of information about your care. • Request treatment in any of BRAINS lines of service. However, your right to make decisions about your care does not mean that you can demand treatment or services that are inappropriate or unnecessary. Your primary clinician will discuss these options with you. • Review your records. Please ask a staff member to learn how to make a formal request for record review. • Understand financial consequences of your care. Insurance coverage and health plans are often confusing. BRAINS acts proactively to address insurance coverage issues, however, it is impossible for us to know the nuances of each policy, plan, or covered benefit. We will do our best to inform you of costs ahead of time and explain the outcome of insurance reimbursement as soon as the information is available to us. • Seek assistance from self-help or advocacy agencies. • File a formal written or verbal complaint with the Client Rights Advisor or one of the owners. There are Grievance Forms available in the main waiting room at BRAINS. One can also be mailed to you upon request. Filing a grievance will not result in retaliation or dismissal from services. If your concern is not resolved to your satisfaction, you also have the right to file a complaint with the following organization: The Better Business Client Responsibilities It is expected that… • You, your family, and visitors are responsible to treat BRAINS staff and facility with respect. • You are expected to use respectful language and communication, addressing staff in a calm manner. Should you choose to swear, raise your voice, threaten, or use intimidation toward staff, volunteers, or other clients/visitor...
Your Expectations. You can expect Leicester Cathedral: to adequately explain what is expected of you with respect to your volunteering activities, and to provide all necessary support to enable you to meet those expectations; to provide all necessary training and a thorough induction programme to introduce you to the Cathedral, your role within it, and any relevant policies and procedures; to provide a named supervisor who will ensure that any training, induction and support is sufficient for you, and will meet with you on a regular basis to discuss your progress and any difficulties that you may encounter; to pay reasonable out-of-pocket expenses, including travel costs incurred both travelling to-and-from the Cathedral and travelling for the purposes of volunteering activities, and any other out-of-pocket expenses incurred as a direct result of your volunteering activities; to seek to ensure the safety of all volunteers whilst they are volunteering at the Cathedral, and to ensure that you are aware of all relevant health and safety policies; to ensure that you are covered by their insurance at all times whilst you are volunteering at or on behalf of Leicester Cathedral; to attempt to resolve any problems that you have whilst volunteering with Leicester Cathedral swiftly and fairly, and, should those attempt prove insufficient, to provide fair and efficient systems for the resolution of any difficulties; and, to provide you with a Volunteer Handbook within which details of policies and procedures relating to health and safety, expenses, grievances, and volunteer supervision are provided.
