Common use of By Service Clause in Contracts

By Service. Contractor shall provide, at no charge to County or the requesting agency, stand-by services at the scene of an emergency incident within the EOA when directed by an EMS Agency-approved EMD center upon request of a public safety agency. A unit placed on stand-by shall be dedicated to the incident for which it has been placed on stand-by unless released by the EMS Director or his / her designee. Stand-by periods exceeding four (4) hours shall be approved by the EMS Director or his / her designee State or Federal mutual aid requests. Contractor must respond to requests for mutual aid made by the State or Federal government as part of a state/federal response system, if directed to do so by the EMS Director. In-County mutual aid requests. Contractor shall comply with direction regarding mutual aid which may be provided by the EMS Director or his/her designee and shall respond to mutual aid requests from other Alameda County agencies unless the Operations Supervisor or Dispatch/System Status Supervisor can verify that a given request would fundamentally cause immediate failure in a Deployment Zone. All mutual aid refusals are to be reported to the EMS Director the next business day following the refusal. Contractor shall maintain and document: the number and nature of internal Mutual Aid responses it makes into areas not part of the EOA; and, the number and nature of Mutual Aid responses made by other agencies to calls originating within the Contractor’s EOA. Contractor shall not be held accountable for Emergency Response Time compliance for any Mutual Aid assignment originating outside the EOA and these calls will not be counted in the total number of calls used to determine compliance. If Contractor utilizes Mutual Aid support from a specific agency at a level that is more than 125% of the Mutual Aid support that it provides that agency, Contractor will notify the EMS Agency of the discrepancy and collaboratively develop and implement a plan to reduce its Mutual Aid usage. If call volume for a specific agency is low, measurement of compliance will be postponed until the 100 call minimum is reached. Following the measurement of compliance based upon performance to the 100 accumulated calls, the call count for that Measurement Category will reset to zero.