CANCELLATION AND RESCHEDULING CONDITIONS. If the Client makes an appointment for the Service but does not use the Service, the Client may cancel the Service free of charge under the following conditions: for screening tests, at least 72 hours before the first screening appointment; for other outpatient treatments, at least 24 hours before the pre-booked appointment. If the Client does not cancel the appointment booked under the above conditions and does not attend the examination, the Service Provider is entitled to a penalty (cancellation fee). The amount of the cancellation fee is set out in the Service Provider's price list in force at the time. In the event of cancellation of an in-patient treatment, the Service Provider is entitled to keep the deposit, unless the Client is unable to undergo surgery due to a medical condition for which the Client is not responsible. The surgery appointment may be changed one week prior to the surgery at a surcharge of 10%. The surgery appointment may be changed without a surcharge if the reason is due to the Client’s medical condition for which the Client is not responsible. If the Client cancels the appointment on the day of the surgery and does not provide a credible medical certificate within 3 working days to justify the need for cancellation, then in addition to the loss of the deposit, the Client shall be obliged to pay a penalty of one day's room rate within 15 days. If the Client cancels the surgery 3 times for any unjustified medical reason, the Service Provider may cancel the surgery and is entitled to keep the deposit. The cancellation fee is also payable by card-holding Clients who have signed a written contract. A cancellation fee payment request form will be sent to the Client by the Service Provider with an 8-day payment deadline, which the Client shall be obliged to pay by the due date. The Service Provider, at its sole discretion, is entitled to offset the cancellation fee (penalty) against the deposit or advance payment paid by the Client. If the Client has more than one reservation on a single day and the Service Provider is unable to provide any of the reserved Services for any reason, the Client shall have the right to transfer its reservations for that day to another day without paying a cancellation fee.
