Card Loss – PIN Theft – Cardholder’s Obligations and Responsibility Sample Clauses

Card Loss – PIN Theft – Cardholder’s Obligations and Responsibility. The Cardholder shall duly safeguard his card and PIN as provided for in Articles 4.B.1.2 έως 4.B.2 hereinabove. In the event of Card loss or theft, or in the event that the card is used by an unauthorized person the Bank must be duly notified by any means available and also in writing. Telephone notifications are recorded on tape. The Bank affords the Cardholder a special 24-hour call and fax service (tel. +00 000 0000000), where the Cardholder can report the loss, theft, misappropriation or unauthorized use of the card and, if the Cardholder so requests, the Bank shall provide the same with the means to prove, within 18 months following the said notification, that he indeed reported the incident to the Bank. Following the said notification the Cardholder shall incur no financial loss as a result of the use of his Card, unless he acted fraudulently. Without prejudice to the next sentence herein, until such notification, the Customer shall bear the losses relating to any unauthorized payment transactions, up to a maximum of €50, resulting from the use of a lost or stolen or misappropriated payment instrument. The Cardholder shall be liable without limitation for any loss relating to any unauthorized payment transaction if he acted fraudulently or failed to comply with one or more obligations hereunder, particularly the obligations to duly notify the Bank and safeguard his Card and PIN, whether wilfully or out of gross negligence. The Cardholder is under the obligation to offer the Bank every possible assistance in limiting the adverse consequences of such theft, loss, misappropriation or unauthorized use. Whenever the Cardholder reports the theft or loss of his Card and/or theft of his PIN, the Bank shall forthwith invalidate the card. If the Cardholder wishes to be issued with a new Card, he must submit a new application to the Bank, paying any expenses as specified in NBG’s Rates & Charges for the replacement/ reissuance of the Card.
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