Common use of Case Progress Status Clause in Contracts

Case Progress Status. Airspan Technical Support use the following status to differentiate the case conditions during the evolution of the case investigation. A set of status, its related meaning and its relationship with the case age, are defined in the table below: --------------------- ----------------------------------------------------------------- ---------------- Status Description Airspan Clock --------------------- ----------------------------------------------------------------- ---------------- Newly Opened This status is the default. It signifies that no work has been Start done on the case. --------------------- ----------------------------------------------------------------- ---------------- WIP Level 1 This status is used when a NTS Engineer is actively working on Not Stopped the Case. --------------------- ----------------------------------------------------------------- ---------------- This status is used when a Second Level Support Engineer is WIP Level 2 actively working a case Not Stopped * Second Level Support: Software Support, Product Support. --------------------- ----------------------------------------------------------------- ---------------- Escalated This status is used when a Design Engineer To Design is actively working Not Stopped on the case --------------------- ----------------------------------------------------------------- ---------------- Xxxxx X - Xxxxxxxx Services Purchase and License Agreement for FWA Equipment (December 2004) -------------------------------------------------------------------------------- --------------------- ----------------------------------------------------------------- ---------------- Status Description Airspan Clock --------------------- ----------------------------------------------------------------- ---------------- Answer Design Engineer has concluded its From Design investigation and has Not Stopped replied back to the NTS Engineer --------------------- ----------------------------------------------------------------- ---------------- During the course of conducting their research, the NTS Engineer may need additional information or activity from the With A Axtel Axtel. The "With a Axtel" status is assigned when the NTS Stopped Engineer is waiting on a Axtel response in order to continue investigation --------------------- ----------------------------------------------------------------- ---------------- If a temporary solution is provided that eliminates Axtels pain until a permanent solution can be delivered, RQMS requirements allow the case to be set to an "IS" status during this window of time if approved by the Axtel. In calculating case age, this Interim Solution interval will be discounted if the permanent fix was delivered Stopped on the negotiated commitment date. If the permanent fix does not resolve the reported problem, case status shall be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the IS, the IS time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Axtel agrees to live with the problem condition and that the fix will be delivered as part of a future Airspan product release (software release, maintenance release, documentation release or hardware revision. Requirements to use this status include Axtel consent; fix identification, and delivery Future Deliverable commitment. This status code does not add time to the RQMS age Stopped of the case unless the solution fails and the case is moved back to Work in Progress (Level 1 or 2) status. If the case is returned to a Work in Progress (Level 1 or 2) status after using the FD, the FD time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Solution Delivered or available for testing and verification. If the delivered solution does not resolve the reported problem, the status will be changed to Work in Progress (Level Solution Delivered 1 or 2). If the case is returned to a Work in Progress (Level Stopped 1 or 2) status after using the SD status, the SD time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Pending OEM Vendor The case has been handed over to an OEM Vendor for resolution Not Stopped --------------------- ----------------------------------------------------------------- ----------------

Case Progress Status. Airspan Nortel Networks Technical Support use the following status to differentiate the case conditions during the evolution of the case investigation. A set of status, its related meaning and its relationship with the case age, are defined in the table below: --------------------- ----------------------------------------------------------------- ---------------- Status Description Airspan Nortel Clock --------------------- ----------------------------------------------------------------- ---------------- Newly Opened This status is the default. It Start signifies that no work has been Start done on the case. --------------------- ----------------------------------------------------------------- ---------------- WIP Level 1 This status is used when a NTS Not Stopped Engineer is actively working on Not Stopped the Case. --------------------- ----------------------------------------------------------------- ---------------- WIP Level 2 This status is used when a Second Not Stopped Level Support Engineer is WIP Level 2 actively working a case Not Stopped * Second Level Support: Software Support, Product Support. --------------------- ----------------------------------------------------------------- ---------------- Escalated To This status is used when a Design Not Stopped Design Engineer To Design is actively working Not Stopped on the case --------------------- ----------------------------------------------------------------- ---------------- Xxxxx X - Xxxxxxxx Services Purchase and License Agreement for FWA Equipment (December 2004) -------------------------------------------------------------------------------- --------------------- ----------------------------------------------------------------- ---------------- Status Description Airspan Clock --------------------- ----------------------------------------------------------------- ---------------- Answer Design Engineer has concluded its Not Stopped From Design its investigation and has Not Stopped replied back to the NTS Engineer --------------------- ----------------------------------------------------------------- ---------------- With A During the course of conducting their Stopped Customer research, the NTS Engineer may need additional information or activity from the With A Axtel AxtelCustomer. The "With a AxtelCustomer" status is assigned when the NTS Stopped Engineer is waiting on a Axtel Customer response in order to continue investigation --------------------- ----------------------------------------------------------------- ---------------- Exhibit B - Description of The Technical Assistance Support Services Agreement for the Provision of Technical Assistance Support services for FWA Equipment -------------------------------------------------------------------------------- Status Description Nortel Clock -------------------------------------------------------------------------------- Interim Solution If a temporary solution is provided that Stopped eliminates Axtels the customers pain until a permanent solution can be delivered, RQMS requirements allow the case to be set to an "IS" status during this window of time if approved by the AxtelCustomer. In calculating case age, this Interim Solution interval will be discounted if the permanent fix was delivered Stopped on the negotiated commitment date. If the permanent fix does not resolve the reported problem, case status shall be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the IS, the IS time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Axtel Future Deliverable Customer agrees to live with the problem Stopped condition and that the fix will be delivered as part of a future Airspan Nortel product release (software release, maintenance release, documentation release or hardware revision. Requirements to use this status include Axtel Customer consent; fix identification, and delivery Future Deliverable commitment. This status code does not add time to the RQMS age Stopped of the case unless the solution fails and the case is moved back to Work in Progress (Level 1 or 2) status. If the case is returned to a Work in Progress (Level 1 or 2) status after using the FD, the FD time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Solution Delivered Solution Delivered or available for Stopped testing and verification. If the delivered solution does not resolve the reported problem, the status will be changed to Work in Progress (Level Solution Delivered 1 or 2). If the case is returned to a Work in Progress (Level Stopped 1 or 2) status after using the SD status, the SD time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Pending OEM Vendor The case has been handed over to Not Stopped an OEM Vendor for resolution Not Stopped --------------------- ----------------------------------------------------------------- ----------------resolution

Case Progress Status. Airspan Technical Support use the following status to differentiate the case conditions during the evolution of the case investigation. A set of status, its related meaning and its relationship with the case age, are defined in the table below: --------------------- ----------------------------------------------------------------- ---------------- Status Description Airspan Clock --------------------- ----------------------------------------------------------------- ---------------- Newly Opened This status is the default. It signifies that no work has been Start done on the case. --------------------- ----------------------------------------------------------------- ---------------- WIP Level 1 This status is used when a NTS Engineer is actively working on Not Stopped the Case. --------------------- ----------------------------------------------------------------- ---------------- This status is used when a Second Level Support Engineer is WIP Level 2 actively working a case Not Stopped * Second Level Support: Software Support, Product Support. --------------------- ----------------------------------------------------------------- ---------------- Escalated To Design This status is used when a Design Engineer To Design is actively working Not Stopped on the case --------------------- ----------------------------------------------------------------- ---------------- Xxxxx X - Xxxxxxxx Services Purchase and License Agreement for FWA Equipment (December 2004) -------------------------------------------------------------------------------- --------------------- ----------------------------------------------------------------- ---------------- Status Description Airspan Clock --------------------- ----------------------------------------------------------------- ---------------- Answer From Design Design Engineer has concluded its From Design investigation and has Not Stopped replied back to the NTS Engineer --------------------- ----------------------------------------------------------------- ---------------- During the course of conducting their research, the NTS Engineer may need additional information or activity from the With A Axtel AxtelCustomer Customer. The "With a AxtelCustomer" status is assigned when the Stopped NTS Stopped Engineer is waiting on a Axtel Customer response in order to continue investigation --------------------- ----------------------------------------------------------------- ---------------- Exhibit B - Description of The Technical Assistance Support Services Agreement for the Provision of Technical Assistance Support Services for FWA Equipment (December 2004) -------------------------------------------------------------------------------- --------------------- ----------------------------------------------------------------- ---------------- Status Description Airspan Clock --------------------- ----------------------------------------------------------------- ---------------- Interim Solution Stopped If a temporary solution is provided that eliminates Axtels the customers pain until a permanent solution can be delivered, RQMS requirements allow the case to be set to an "IS" status during this window of time if approved by the AxtelCustomer. In calculating case age, this Interim Solution interval will be discounted if the permanent fix was delivered Stopped on the negotiated commitment date. If the permanent fix does not resolve the reported problem, case status shall be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the IS, the IS time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Axtel Customer agrees to live with the problem condition and that the fix will be delivered as part of a future Airspan product release (software release, maintenance release, documentation release or hardware revision. Requirements to use this status include Axtel Customer consent; fix identification, and delivery Future Deliverable commitment. This status code does not add time to the RQMS age Stopped of the case unless the solution fails and the case is moved back to Work in Progress (Level 1 or 2) status. If the case is returned to a Work in Progress (Level 1 or 2) status after using the FD, the FD time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Solution Delivered or available for testing and verification. If the delivered solution does not resolve the reported problem, the status will be changed to Work in Progress (Level Solution Delivered 1 or 2). If the case is returned to a Work in Progress (Level Stopped 1 or 2) status after using the SD status, the SD time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Pending OEM Vendor The case has been handed over to an OEM Vendor for resolution Not Stopped --------------------- ----------------------------------------------------------------- ----------------

Case Progress Status. Airspan Nortel Networks Technical Support use the following status to differentiate the case conditions during the evolution of the case investigation. A set of status, its related meaning and its relationship with the case age, are defined in the table below: --------------------- ----------------------------------------------------------------- ---------------- Status Description Airspan Nortel Clock --------------------- ----------------------------------------------------------------- ---------------- -------------------------------------------------------------------------------- Newly Opened This status is the default. It signifies that no work has been Start done on the case. --------------------- ----------------------------------------------------------------- ---------------- Start WIP Level 1 This status is used when a NTS Engineer is actively working on Not Stopped the Case. --------------------- ----------------------------------------------------------------- ---------------- Not Stopped WIP Level 2 This status is used when a Second Level Support Engineer is WIP Level 2 actively working a case Not Stopped * Second Level Support: Software Support, Product Support. --------------------- ----------------------------------------------------------------- ---------------- Not Stopped Escalated To Design This status is used when a Design Engineer To Design is actively working Not Stopped on the case --------------------- ----------------------------------------------------------------- ---------------- Xxxxx X - Xxxxxxxx Services Purchase and License Agreement for FWA Equipment (December 2004) -------------------------------------------------------------------------------- --------------------- ----------------------------------------------------------------- ---------------- Status Description Airspan Clock --------------------- ----------------------------------------------------------------- ---------------- Not Stopped Answer From Design Design Engineer has concluded its From Design investigation and has Not Stopped replied back to the NTS Engineer --------------------- ----------------------------------------------------------------- ---------------- Not Stopped With A Customer During the course of conducting their research, the NTS Engineer may need additional information or activity from the With A Axtel AxtelCustomer. The "With a AxtelCustomer" status is assigned when the NTS Stopped Engineer is waiting on a Axtel Customer response in order to continue investigation --------------------- ----------------------------------------------------------------- ---------------- Stopped Exhibit B - Description of The Technical Assistance Support Services Agreement for the Provision of Technical Assistance Support Services for FWA Equipment -------------------------------------------------------------------------------- Status Description Nortel Clock Interim Solution If a temporary solution is provided that eliminates Axtels the customers pain until a permanent solution can be delivered, RQMS requirements allow the case to be set to an "IS" status during this window of time if approved by the AxtelCustomer. In calculating case age, this Interim Solution interval will be discounted if the permanent fix was delivered Stopped on the negotiated commitment date. If the permanent fix does not resolve the reported problem, case status shall be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the IS, the IS time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Axtel Stopped Future Deliverable Customer agrees to live with the problem condition and that the fix will be delivered as part of a future Airspan Nortel product release (software release, maintenance release, documentation release or hardware revision. Requirements to use this status include Axtel Customer consent; fix identification, and delivery Future Deliverable commitment. This status code does not add time to the RQMS age Stopped of the case unless the solution fails and the case is moved back to Work in Progress (Level 1 or 2) status. If the case is returned to a Work in Progress (Level 1 or 2) status after using the FD, the FD time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Stopped Solution Delivered Solution Delivered or available for testing and verification. If the delivered solution does not resolve the reported problem, the status will be changed to Work in Progress (Level Solution Delivered 1 or 2). If the case is returned to a Work in Progress (Level Stopped 1 or 2) status after using the SD status, the SD time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Stopped Pending OEM Vendor The case has been handed over to an OEM Vendor for resolution Not Stopped --------------------- ----------------------------------------------------------------- ------------------------------------------------------------------------------------------------

Case Progress Status. Airspan Technical Support use the following status to differentiate the case conditions during the evolution of the case investigation. A set of status, its related meaning and its relationship with the case age, are defined in the table below: --------------------- ----------------------------------------------------------------- ---------------- Status Description Airspan Clock --------------------- ----------------------------------------------------------------- ---------------- Newly Opened This status is the default. It signifies that no work has been Start done on the case. --------------------- ----------------------------------------------------------------- ---------------- WIP Level 1 This status is used when a NTS Engineer is actively working on Not Stopped the Case. --------------------- ----------------------------------------------------------------- ---------------- This status is used when a Second Level Support Engineer is WIP Level 2 actively working a case Not Stopped * Second Level Support: Software Support, Product Support. --------------------- ----------------------------------------------------------------- ---------------- Escalated To Design This status is used when a Design Engineer To Design is actively working Not Stopped on the case --------------------- ----------------------------------------------------------------- ---------------- Xxxxx X - Xxxxxxxx Services Purchase and License Agreement for FWA Equipment (December 2004) -------------------------------------------------------------------------------- --------------------- ----------------------------------------------------------------- ---------------- Status Description Airspan Clock --------------------- ----------------------------------------------------------------- ---------------- Answer From Design Design Engineer has concluded its From Design investigation and has Not Stopped replied back to the NTS Engineer --------------------- ----------------------------------------------------------------- ---------------- During the course of conducting their research, the NTS Engineer may need additional information or activity from the With A Axtel Axtel. The "With a Axtel" status is assigned when the NTS Stopped Engineer is waiting on a Axtel response in order to continue investigation --------------------- ----------------------------------------------------------------- ---------------- If a temporary solution is provided that eliminates Axtels pain until a permanent solution can be delivered, RQMS requirements allow the case to be set to an "IS" status during this window of time if approved by the Axtel. In calculating case age, this Interim Solution interval will be discounted if the permanent fix was delivered Stopped on the negotiated commitment date. If the permanent fix does not resolve the reported problem, case status shall be changed to Work in Progress (Level 1 or 2). If the case is returned to a Work in Progress (Level 1 or 2) status after using the IS, the IS time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Axtel agrees to live with the problem condition and that the fix will be delivered as part of a future Airspan product release (software release, maintenance release, documentation release or hardware revision. Requirements to use this status include Axtel consent; fix identification, and delivery Future Deliverable commitment. This status code does not add time to the RQMS age Stopped of the case unless the solution fails and the case is moved back to Work in Progress (Level 1 or 2) status. If the case is returned to a Work in Progress (Level 1 or 2) status after using the FD, the FD time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Solution Delivered or available for testing and verification. If the delivered solution does not resolve the reported problem, the status will be changed to Work in Progress (Level Solution Delivered 1 or 2). If the case is returned to a Work in Progress (Level Stopped 1 or 2) status after using the SD status, the SD time period will be added to the RQMS age of the case. --------------------- ----------------------------------------------------------------- ---------------- Pending OEM Vendor The case has been handed over to an OEM Vendor for resolution Not Stopped --------------------- ----------------------------------------------------------------- ----------------