CLAIM PROCESSING POLICY. For all claims processing, a Claim Form must be completed with attached Proof of Purchase documentation. If Proof of Purchase Documentation is not available, then contact with the supplier is required for alternative verification – such as confirmation via the manufacturers Monitoring Portal. The Claim Form can be found at xx.xxxxxxxxx.xxxxx. Please send any correspondence to: GivEnergy Ltd Unit C4 Xxxxxx Trade Park Dewsbury Road ST4 2TE T: 01377 252874 E: xxxxxxxx@xxxxxxxxx.xx.xx Opening Hours: Mon-Fri 09:00am - 17:00pm On receipt of the Warranty Claim Form , we will remotely access your system to determine its performance and ascertain any abnormal activity whilst assisting with instructions to rectify any faults. In the event that the system cannot be remotely monitored or a technician is required to attend your property, service call-out charge will apply. If the fault is considered repairable under this Warranty, you may claim reimbursement of the call-out fee. If, however someone other than the supplier or some event beyond the suppliers control, has caused the inability to monitor the product (such as an Internet outage) then the call out fee may remain a valid and payable fee whether a warranty claim is submitted or not. All claims require a claim form for processing. Consumers having difficulties submitting this claim form should contact their supplier for assistance. We will respond to the claim form within two business days of its receipt.
