Common use of Client Cancellation Clause in Contracts

Client Cancellation. (a) Where a home care client cancels or changes the scheduled service, a full-time or part-time employee may be directed to perform other work at the same time without loss of pay. (b) Where the employer cannot provide other work at that time they may direct the employee to work make-up time within the following 3 months. (c) The employer may not direct the employee to work make-up time if they had not been notified of the cancellation before the employee arrived to perform that work. (d) The employer may only withhold payment for the cancelled period if: (i) They provide the employee with notice of this change by 5.00 pm the day before, and (ii) the employee informs them in writing at the time of the notice that they will not work make-up time within the following 3-month period. (e) Make-up time may include work with other clients or in other areas of the employer’s business. (f) The employer may only direct an employee to work make-up time at a time and place that is reasonable. (g) An employee must not unreasonably refuse to work make-up time.