Cloud Port SLAs Sample Clauses

Cloud Port SLAs. Service Level commitment for availability of the LightEdge Cloud Port Service: ● CLOUD PORTS Service Level Service Level Agreement SLA Credit DESCRIPTION: LightEdge maintains peering routers which connect to a variety of private network connectivity providers. Cloud Ports are a LightEdge managed connection of these network circuits into Customer collocation or cloud services from LightEdge. MEASURED BY: Cloud Port availability is measured every 5 minutes via remote monitoring system that monitors network path between each LightEdge backbone network and Customer Cloud Port. CLOUD PORT AVAILABILITY 99.99% Service Failure occurs when Customer is unable to utilize LightEdge Cloud Port to pass network traffic from the Customer environment at LightEdge to the LightEdge side of the Cloud Port. Measurement is to the specific Cloud Port used by Customer but does not cover availability of the network providers network. For example, a failure of the LightEdge backbone network that results in Customer being unable to pass traffic across their Cloud Port connected to a Level 3 MPLS network would constitute a Service Failure. A failure of Level 3, within their own network and outside of LightEdge direct control, would not constitute a Service Failure of LightEdge’s Cloud Port service. 5% for each 30 minutes of Service Failure in excess of SLA Service Failure begins when the monitoring system detects a complete loss of ICMP traffic or loss of network traffic to Cloud Port that results in an inability by Customer to substantially utilize Cloud Port service. Service Failure ends when the monitoring system detects a return to normal conditions. THIS SPACE INTENTIONALLY LEFT BLANK