Complaint Resolution Process. If You have a dispute with an active chosen plan or with our customer service, please contact the Customer Care Department of CamCare for a resolution (the “Complaint Resolution Process” or the “CRP”). You may request to participate in the CRP through our email or by contacting a member care representative. You then will be requested to complete and return to CamCare certain documentation relating to Your complaint. Shortly thereafter, a member of our Complaint Resolution Team will contact You to obtain additional information and understand Your desired resolution. The Complaint Resolution Team will research and review Your complaint and work hard to obtain a desired resolution. For complaints involving health and wellness participants, we will ask You to sign a HIPAA (Health Insurance Portability and Accountability Act) waiver to allow the Service Provider to discuss the issue with us. The CRP is not a legal forum and CamCare does not, at any time, become a party to Your dispute with the Service Provider. CamCare is neither a mediator nor an arbitrator and does not provide legal advice or assistance. If You believe legal services are necessary or would be helpful to resolve Your dispute with a Health and Wellness Participant (Provider), CamCare encourages You to consult with an attorney. CamCare does not guarantee that Your participation in the CRP will result in a satisfactory outcome or Your desired resolution. You agree that, by offering the CRP, CamCare does not waive any of its disclaimers or limitations of liability, including without limitation those set forth under Sections 10 and 11 (Service Providers), 20 (Warranty Disclaimer), and 21 (Limitation of Liability).
Appears in 5 contracts
Samples: Membership Agreement, Membership Agreement, Membership Agreement
