Complaint Stage. It is the mutual desire of the parties that complaints of Casual Instructors shall be addressed as quickly as possible and it is agreed that a Casual Instructor and a Xxxxxxx or a Xxxxxxx representing a group of Casual Instructors, shall first present a complaint to the Director of YUELI or designate to provide an opportunity of resolving the complaint. Such complaint shall be presented to the Director or designate within twenty (20) calendar days of being aware of the circumstance at issue. If the complaint is resolved at this stage, the resolution will be communicated in writing by the Director or designate within seven (7) calendar days of the meeting at which the complaint was presented and the complainant will confirm in writing acceptance of the resolution within seven (7) calendar days.
Appears in 4 contracts
Samples: Collective Agreement, Collective Agreement, Collective Agreement
Complaint Stage. It is the mutual desire of the parties that complaints of Casual Instructors shall be addressed as quickly as possible and it is agreed that a Casual an Instructor and a Xxxxxxx or a Xxxxxxx representing a group of Casual Instructors, Instructors shall first present a complaint to the Director of YUELI or designate to provide an opportunity of resolving the complaint. Such complaint shall be presented to the Director or designate within twenty (20) calendar days of being aware of the circumstance at issue. If the complaint is resolved at this stage, the resolution will be communicated in writing by the Director or designate within seven (7) calendar days of the meeting at which the complaint was presented presented, and the complainant will confirm in writing acceptance of the resolution within seven (7) calendar days.
Appears in 2 contracts
Samples: Collective Agreement, Collective Agreement
Complaint Stage. It is the mutual desire of the parties that complaints of Casual Instructors shall be addressed as quickly as possible and it is agreed that a Casual an Instructor and a Xxxxxxx xxxxxxx or a Xxxxxxx xxxxxxx representing a group of Casual Instructors, Instructors shall first present a complaint to the Director of YUELI or designate to provide an opportunity of resolving the complaint. Such complaint shall be presented to the Director or designate within twenty (20) calendar days of being aware of the circumstance at issue. If the complaint is resolved at this stage, the resolution will be communicated in writing by the Director or designate within seven (7) calendar days of the meeting at which the complaint was presented presented, and the complainant will confirm in writing acceptance of the resolution within seven (7) calendar days.
Appears in 2 contracts
Samples: Collective Agreement, Collective Agreement