Common use of Complaint Stage Clause in Contracts

Complaint Stage. A nurse who has a complaint relating to the interpretation, application, administration or alleged violation of the Agreement shall discuss their complaint with their immediate supervisor. Such a complaint must be brought to the attention of their immediate supervisor or Human Resources representative within seven (7) work days of the occurrence of the incident giving rise to the complaint or within seven (7) work days of the time of the incident giving rise to the complaint ought reasonably to have come to the attention of the nurse. The immediate supervisor or Human Resources representative shall state their decision verbally within seven (7) working days of receiving the complaint. If the issue cannot be resolved at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior to moving to Step 1. The nurse alone, or the nurse and an Association representative if the nurse desires such assistance, shall, within seven (7) working days of the origin of the grievance, submit the grievance in writing to their supervisor, and the reply to the grievance shall be given in writing. If a satisfactory settlement is not reached within seven (7) working days, or within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven (7) working days after the completion of Step I. Failing satisfactory settlement under Step I, the nurse and a member of the Grievance Committee, may then take up the grievance with the Grievance Representatives or appointee at a meeting arranged for that purpose within ten (10) working days by contacting the Human Resources management representative. If a satisfactory settlement is not reached within five (5) working days, or within any longer time that is mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after the completion of Step II. Failing a satisfactory settlement of the dispute under Step II, the Grievance Committee may then take the grievance up with the Medical Officer of Health, or appointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement at Step III the grievance may be filed to arbitration in accordance with Article 16 or the parties may agree to mediation in accordance with Article 15.04.

Complaint Stage. A nurse who has Before presenting a complaint relating grievance through his or her authorized Union representative, the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve the interpretation, application, administration or alleged violation of complaint. The employee is entitled to have an authorized Union representative accompany the Agreement employee during such a meeting. The written grievance shall discuss their complaint with their immediate supervisorbe submitted within thirty (30) days as provided for in Step paragraph below. Such a complaint must The written grievance shall be brought to the attention of their immediate supervisor or Human Resources representative submitted within seven thirty (730) work days of the occurrence of the incident giving rise to the complaint grievance or within seven (7) work days of from the time date when the should otherwise have reasonably been aware of the incident giving rise to the complaint ought reasonably to have come to the attention of the nursegrievance. The immediate supervisor or Human Resources representative shall state their decision verbally within seven (7) working days of receiving the complaint. If the issue cannot be resolved at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior to moving to Step 1. The nurse alone, or the nurse and an Association representative if the nurse desires such assistance, shall, within seven (7) working days of the origin of the grievance, submit the grievance in writing to their supervisor, and the reply to the written grievance shall be given in writing. If a satisfactory settlement form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it is not reached within seven (7) working daysin accordance with the form supplied by the Company. The appropriate General Manager, National Director or within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven (7) working days after the completion of Step I. Failing satisfactory settlement under Step I, the nurse authorized designate shall discuss and a member of the Grievance Committee, may then take up attempt to resolve the grievance with the Grievance Representatives authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) days following receipt of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf of the concerned, may within fifteen (15) days of the receipt of the Step response or appointee the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt of the grievance at Step Any Union grievance, Company grievance or a meeting arranged for that purpose grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within ten thirty (1030) working days by contacting of the Human Resources management representative. If a satisfactory settlement is not reached within five (5) working daysincident giving rise to the grievance or from the date when the Union, the Company, or within any longer time that is mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after the completion of Step II. Failing a satisfactory settlement employee ought to have reasonably been aware of the dispute under Step II, incident giving rise to the Grievance Committee may then take the grievance up with the Medical Officer of Health, or appointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either partygrievance. Failing settlement being reached at Step III the either party may refer their grievance may be filed to arbitration in accordance with Article 16 within thirty (30) days of the receipt of the Step response or the parties may agree expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to mediation in accordance with Article 15.04refer the dispute to Arbitration.

Complaint Stage. A nurse who has An employee(s) having a complaint relating to complaint, whether or not within the interpretation, application, administration or alleged violation jurisdiction of the Agreement immediate supervisor, shall first discuss their the complaint with their immediate supervisora supervisor at the appropriate level. Such a complaint must It shall be brought to mandatory that the attention of their immediate supervisor or Human Resources representative within seven (7) work days of the occurrence of the incident giving rise to the complaint or within seven (7) work days of the time of the incident giving rise to the complaint ought reasonably to have come to the attention of the nurse. The immediate supervisor or Human Resources representative shall state their decision verbally within seven (7) working days of receiving parties concerned fully discuss the complaint. The employee may have the employee's Area Representative or an alternate Area Representative in attendance if the employee so desires. The supervisor shall reply to the employee no later than the fifth (5th) working day following the day on which the complaint was discussed. 19.3 Step 1 If the issue cannot be resolved decision of the supervisor at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior is not satisfactory to moving the employee, the grievance shall be reduced to Step 1writing on the prescribed form and presented to the employee's Area Representative or an alternate Area Representative. The nurse alone, Area Representative or alternate Area Representative will present same to the nurse and an Association representative if the nurse desires such assistance, shall, employee's supervisor within seven five (75) working days of the origin supervisor's response to the complaint stage. A meeting of the supervisor, the employee and the Area Representative or an alternate Area Representative shall be convened within five (5) working days of the presentation of the written grievance, submit the . The grievance shall be fully discussed and an answer given in writing to their supervisorthe Area Representative, and an alternate Area Representative or the reply employee by the supervisor within five (5) working days from the date of the meeting. 19.4 Step 2 If the decision of the supervisor is not satisfactory to the employee, the grievance shall be given submitted by the employee in writing. If a satisfactory settlement is not reached writing to the Area Representative or an alternate Area Representative who shall submit it to the Director, Human Resources or the Director's designee within seven five (7) working days, or within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven (75) working days after following receipt of the completion written decision of the Supervisor at Step I. Failing satisfactory settlement under Step I1. An employee on a work assignment at the time the written decision is given shall have ten (10) working days to accomplish the above purpose. The written grievance shall be on a prescribed form and must contain the nature of the complaint, the nurse relief sought and a member of all pertinent facts. The Company reserves the Grievance Committee, may then take up right to return any grievance to the employee that does not contain complete information on the aggrieved situation. The grievance with the Grievance Representatives or appointee shall be fully discussed at a meeting arranged for that purpose to be held within ten (10) working days by contacting after receipt of the grievance from the Area Representative or an alternate Area Representative. At the meeting will be the Director, Human Resources management representativeor the Director's designee, the employee or a representative of the employees in case of a Group or Policy Grievance, and three (3) members of the Grievance Committee, one (1) of whom shall be the Chairman and one (1) of whom shall be the Area Representative or an alternate Area Representative of the employee(s). If a satisfactory settlement is the grievance cannot reached be resolved in discussion, the Company will provide the Chairman of the Grievance Committee with its written decision within five (5) working days, or within any longer time that is mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after the completion of Step II. Failing a satisfactory settlement of the dispute under Step II, the Grievance Committee may then take the grievance up with the Medical Officer of Health, or appointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement at Step III the grievance may be filed to arbitration in accordance with Article 16 or the parties may agree to mediation in accordance with Article 15.042 meeting.

Complaint Stage. A nurse who has grievance may arise only from a complaint relating to dispute concerning the interpretation, application, administration administration, or alleged violation of this Agreement. An xxxxxxx effort will be made by the Agreement supervisor and the employee to resolve a dispute at the initial stage. If a satisfactory resolution of the dispute acceptable to both parties is not reached, the grievance shall discuss their complaint with their immediate supervisor. Such a complaint must be brought submitted in writing and signed by the employee directly involved and processed in the following manner: Step 1 The employee shall present his written grievance to the attention of their his immediate supervisor or Human Resources representative within seven not later than twenty (720) work days of after the occurrence of the incident alleged circumstances giving rise to the complaint or within seven (7) work days grievance. Such an employee may have the assistance of his xxxxxxx, if he so desires, in the time presentation of the incident giving rise his grievance to the complaint ought reasonably to have come to the attention of the nursehis immediate supervisor. The immediate supervisor or Human Resources representative shall state their decision verbally within seven (7) working days of receiving the complaint. If the issue cannot be resolved at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior to moving to Step 1. The nurse alone, or the nurse and an Association representative if the nurse desires such assistance, shall, within seven (7) working days of the origin of the grievance, submit the grievance in writing to their supervisor, and the reply to the grievance shall be given in writing. If a settlement, satisfactory settlement to the employee concerned, is not reached within seven four (74) working daysdays following the presentation of the grievance, or within any longer period of time that is which may be mutually agreed upon, then Step II No.2 of the Grievance Procedure may be invoked provided that such latter action is commenced within four (4) working days thereafter. Failure of the supervisor to reply as provided herein shall not prevent the moving of the grievance to the next step. Step 2 Failing a further seven satisfactory settlement being reached in Step No. 1, the Union Grievance Committee, consisting of not more than four (74) employees, shall submit the matter to the Department Head who shall render his decision in writing within three (3) working days after the completion receipt of Step I. such submission. Failing a satisfactory settlement under being reached at this stage, Step INo. 3 may be invoked, the nurse and a member of the Grievance Committee, may then take up the grievance with the Grievance Representatives or appointee at a meeting arranged for that purpose provided such latter action is commenced within ten four (104) working days by contacting thereafter. Failure of the Department Head to reply as provided herein shall not prevent the moving of the grievance to the next step. Step 3 Failing a satisfactory settlement being reached in Step No. 2, the Union may request a meeting with the Director, Human Resources management representativeof the Health Centre, or his appointee, for the purpose of dealing with the grievance. The Director, Human Resources or his appointee, shall render a reply to the grievance in writing. If a satisfactory final settlement is not reached within five (5) working daysdays following the day upon which deliberations commenced, or within any longer time that is such additional times as may be mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after the completion of Step II. Failing a satisfactory settlement of the dispute under Step II, the Grievance Committee may then take the grievance up with the Medical Officer of Health, or appointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement at Step III the grievance may be filed referred to arbitration in accordance with Article 16 or the parties may agree to mediation in accordance with Article 15.04a Board of Arbitration as herein provided.

Complaint Stage. A nurse who has a complaint relating Prior to the interpretationsubmission of a grievance, application, administration or alleged violation of the Agreement nurse affected shall discuss their his/her complaint with their immediate supervisorhis/her manager in order to provide the manager with an opportunity to rectify the problem. Such a The nurse shall discuss the complaint must be brought to with his/her manager within five (5) working days after the attention of their immediate supervisor or Human Resources representative within seven (7) work days of the occurrence of the incident circumstances giving rise to the complaint it have occurred or within seven (7) work days of the time of the incident giving rise to the complaint ought reasonably to have come to the attention of the nurse. The immediate supervisor or Human Resources representative shall state their decision verbally Failing settlement within seven ten (7) working days of receiving the complaint. If the issue cannot be resolved at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior to moving to Step 1. The nurse alone, or the nurse and an Association representative if the nurse desires such assistance, shall, within seven (7) working days of the origin of the grievance, submit the grievance in writing to their supervisor, and the reply to the grievance shall be given in writing. If a satisfactory settlement is not reached within seven (710) working days, or the complaint may then be taken up as a grievance within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven five (75) working days after following the completion manager’s decision. The grievance shall be processed in the following manner and sequence: The nurse may submit a written grievance, signed by the nurse, to the Director of Step I. Failing satisfactory settlement under Step I, his/her division (or designate). The grievance shall identify the nature of the grievance and the remedy sought and shall identify the provisions of the Agreement which are alleged to be violated. The Director of his/her division (or designate) will meet with one or more members of the grievance committee and/or the nurse and will deliver a member of the Grievance Committee, may then take up the grievance with the Grievance Representatives or appointee at a meeting arranged for that purpose decision in writing within ten (10) working days by contacting following the Human Resources management representativeday on which the grievance was presented. If Failing settlement, then: Within five (5) working days following the decision under Step #1, the nurse may submit the written grievance to the Commissioner of Community Services, Housing and Health (or designate). The Commissioner of Community Services, Housing and Health (or designate) will meet with the grievance committee and/or the nurse and will deliver a satisfactory decision in writing within ten (10) working days from the date on which the written grievance was presented. Failing settlement, then: Within five (5) working days following the decision in Step #2, the grievance may be submitted in writing to the Chief Administrative Officer (or designate). The Chief Administrative Officer (or designate) will meet with the grievance committee and/or the nurse and will deliver a decision in writing within ten (10) working days from the date on which the written grievance was presented. Should no settlement is not be reached within five (5) working days, or within any longer time that is mutually agreed upon, then Step III the next step in the Grievance Procedure may be invoked provided that such latter action is commenced taken within a further five (5) working days after the completion of Step II. Failing a satisfactory settlement of the dispute under Step II, the Grievance Committee may then take the grievance up with the Medical Officer of Health, or appointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement at Step III the grievance may be filed to arbitration in accordance with Article 16 or the parties may agree to mediation in accordance with Article 15.04thereafter.

Complaint Stage. A nurse who has a complaint relating Prior to the interpretationsubmission of a grievance, application, administration or alleged violation of the Agreement nurse affected shall discuss their her complaint with their immediate supervisorher manager in order to provide the manager with an opportunity to rectify the problem. Such a The nurse shall discuss the complaint must be brought to with her manager within five (5) working days after the attention of their immediate supervisor or Human Resources representative within seven (7) work days of the occurrence of the incident circumstances giving rise to the complaint it have occurred or within seven (7) work days of the time of the incident giving rise to the complaint ought reasonably to have come to the attention of the nurse. The immediate supervisor or Human Resources representative shall state their decision verbally Failing settlement within seven ten (7) working days of receiving the complaint. If the issue cannot be resolved at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior to moving to Step 1. The nurse alone, or the nurse and an Association representative if the nurse desires such assistance, shall, within seven (7) working days of the origin of the grievance, submit the grievance in writing to their supervisor, and the reply to the grievance shall be given in writing. If a satisfactory settlement is not reached within seven (710) working days, or the complaint may then be taken up as a grievance within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven five (75) working days after following the completion manager’s decision. The grievance shall be processed in the following manner and sequence: The nurse may submit a written grievance, signed by the nurse, to the Director of Step I. Failing satisfactory settlement under Step I, his/her division (or designate). The grievance shall identify the nature of the grievance and the remedy sought and shall identify the provisions of the Agreement which are alleged to be violated. The Director of his/her division (or designate) will meet with one or more members of the grievance committee and/or the nurse and will deliver a member of the Grievance Committee, may then take up the grievance with the Grievance Representatives or appointee at a meeting arranged for that purpose decision in writing within ten (10) working days by contacting following the Human Resources management representativeday on which the grievance was presented. If Failing settlement, then: Within five (5) working days following the decision under Step #1, the nurse may submit the written grievance to the Department Head (or designate). The Department Head (or designate) will meet with the grievance committee and/or the nurse and will deliver a satisfactory decision in writing within ten (10) working days from the date on which the written grievance was presented. Failing settlement, then: Within five (5) working days following the decision in Step #2, the grievance may be submitted in writing to the Chief Administrative Officer (or designate). The Chief Administrative Officer (or designate) will meet with the grievance committee and/or the nurse and will deliver a decision in writing within ten (10) working days from the date on which the written grievance was presented. Should no settlement is not be reached within five (5) working days, or within any longer time that is mutually agreed upon, then Step III the next step in the Grievance Procedure may be invoked provided that such latter action is commenced taken within a further five (5) working days after the completion of Step II. Failing a satisfactory settlement of the dispute under Step II, the Grievance Committee may then take the grievance up with the Medical Officer of Health, or appointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement at Step III the grievance may be filed to arbitration in accordance with Article 16 or the parties may agree to mediation in accordance with Article 15.04thereafter.

Complaint Stage. A nurse who has a complaint relating to It is the interpretation, application, administration or alleged violation mutual desire of the Agreement Parties hereto that complaints of employees shall discuss be adjusted as quickly as possible, and it is understood that an employee has no grievance until they have first given their immediate Commander/Manager or designate the opportunity of adjusting their complaint. STEP NO. 1 The employee may have the assistance of a Union xxxxxxx if they so desire. Such complaint shall be discussed with their immediate supervisor. Such a complaint must be brought to the attention of their immediate supervisor Commander/Manager or Human Resources representative designate within seven (7) work days of after the occurrence of the incident circumstance giving rise to the complaint it having occurred or within seven (7) work days of the time of the incident giving rise to the complaint ought reasonably to have come to the attention of the nurseemployee, and failing settlement it shall then be taken up as a written grievance in the following manner and sequence: STEP NO. 2 (a) If an issue is not resolved in discussion with the employee’s Commander/Manager or designate, the Union may submit a grievance on behalf of an employee to the Deputy Chief/Associate Director of Emergency Services or designate. The immediate supervisor or Human Resources representative grievance shall state identify the nature of the grievance and the remedy sought and shall identify the provisions of the Agreement that are alleged to be violated. It is understood that from this point forward and throughout the remaining grievance and arbitration procedure that the employee shall have the right to attend all meetings if they so choose with the Employer related to their decision verbally grievance. The Union and the Corporation may, if they so desire, meet to discuss the grievance within seven (7) working days of receiving the complaint. If the issue cannot be resolved at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior to moving to Step 1grievance being filed. The nurse alone, or the nurse and an Association representative if the nurse desires such assistance, shall, Corporation will deliver its decision in writing within seven (7) working days of following the origin day the Parties have met to discuss the details of the grievance, submit . (b) The Parties agree that a grievance may be submitted by email or fax. The hard copy of the grievance will be submitted via mail or at the first meeting when the grievance has not been submitted electronically as outlined herein. (c) If the grievance is not resolved at Step 2, signature of the President or their designee is required prior to proceeding to the next step. Item (b) will also apply to Article 9.04 and Article 9.05 Failing settlement or satisfactory response at Step 2 the grievance may proceed to Step 3; STEP NO. 3 Within seven (7) days following the Step No. 2 response, the grievance may be submitted in writing to their supervisor, Human Resources. A meeting will then be held between the Corporation and the reply to the grievance shall be given in writing. If a satisfactory settlement is not reached Grievance Committee within seven (7) working days, or days of the submission of the grievance at Step No. 3 unless extended by agreement of the parties. The decision of the Corporation shall be delivered in writing within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven (7) working days after following the completion date of Step I. Failing satisfactory settlement under Step I, the nurse and a member of the Grievance Committee, may then take up the grievance with the Grievance Representatives or appointee at a meeting arranged for that purpose within ten (10) working days by contacting the Human Resources management representative. If a satisfactory settlement is not reached within five (5) working days, or within any longer time that is mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after the completion of Step II. Failing a satisfactory settlement of the dispute under Step II, the Grievance Committee may then take the grievance up with the Medical Officer of Health, or appointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement at Step III the grievance may be filed to arbitration in accordance with Article 16 or the parties may agree to mediation in accordance with Article 15.04meeting.

Complaint Stage. A nurse who has An employee having a complaint relating to which may become a grievance arising out of the interpretationinterpretation application administration, application, administration or alleged violation of the Collective Agreement shall discuss their complaint with their immediate supervisor. Such a complaint must be brought to the attention of their immediate supervisor or Human Resources representative within seven (7) work days of the occurrence of the incident giving rise to will first take up the complaint or within seven fifteen (7) work days of the time of the incident giving rise to the complaint ought reasonably to have come to the attention of the nurse. The immediate supervisor or Human Resources representative shall state their decision verbally within seven (7) working days of receiving the complaint. If the issue cannot be resolved at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior to moving to Step 1. The nurse alone, or the nurse and an Association representative if the nurse desires such assistance, shall, within seven (7) working days of the origin of the grievance, submit the grievance in writing to their supervisor, and the reply to the grievance shall be given in writing. If a satisfactory settlement is not reached within seven (7) working days, or within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven (715) working days after the completion occurrence of Step I. Failing satisfactory settlement under Step Ithe matter which is the subject of the complaint with the employee’s Supervisor, who will attempt to resolve it. Should the complaint fail to be resolved, the nurse employee has the right to bring a Union Xxxxxxx who may then attempt to solve the complaint with the Supervisor and the employee. If the complaint remains unresolved, the employee may file a member grievance at Step One of the Grievance CommitteeProcedure. An employee may request the employee’s supervisor to call the Union Xxxxxxx to handle a specified grievance. The word “specified” as used in this paragraph is interpreted by the parties hereto to mean that an employee is required to “state the nature of the grievance.” The supervisor will arrange to send for the Union Xxxxxxx without undue delay and without further discussion of the grievance. The Union Xxxxxxx, may then take up with or without the employee present, will attempt to adjust the grievance with the Grievance Representatives or appointee at a meeting arranged for that purpose within ten (10) working days by contacting supervisor, before it is given to the Human Resources management representativesupervisor in writing. If a satisfactory settlement the grievance is not reached resolved by the supervisor, it shall be summarized in writing on an employee grievance form provided by the University, and signed by the and the employee’s Xxxxxxx, and submitted to the Supervisor by the Union Xxxxxxx. The supervisor shall give an answer in writing to the Xxxxxxx within five (5) working days, or within any longer time that is mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after the completion of grievance has been presented in writing. If the grievance is not settled at Step II. Failing a satisfactory settlement of the dispute under Step IIOne, the Grievance Committee may then take the grievance up with the Medical Officer of Health, or appointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement at Step III the written grievance may be filed referred to arbitration the Library Manager Human Resources by the Chief Union Xxxxxxx within five (5) working days after receiving the answer in accordance writing. A meeting shall be arranged between the Department Head and the Chief Union Xxxxxxx within three (3) working days of receiving the grievance. The Department Head shall reply in writing to the Chief Union Xxxxxxx as soon as possible but not later than ten working days if the grievance is not settled at this meeting. If the grievance is not settled at Step Two, the written grievance may be referred to the Director of Labour Relations, by the National Representative of the Union, or designate, within five (5) working days of the Chief Xxxxxxx having received an answer in writing from the Department Head. The Director of Labour Relations or designate together with Article 16 the Chief Librarian or designate shall meet with the National Representative of the Union or designate within five (5) working days of receipt of the grievance in order to resolve the dispute. The Director of Labour Relations or designate shall reply in writing within five (5) working days if the grievance is not settled at this meeting. Any grievance dealing with staff changes, promotions, layoffs, recalls, or the parties filling of vacancies, may agree to mediation in accordance with Article 15.04be initiated at Step Two of the grievance procedure.

Complaint Stage. A nurse who a) It is understood that an employee has a complaint relating no grievance until the staff associate and the employee have had an opportunity to discuss and resolve the interpretationcomplaint. b) If the matter is unresolved after the discussion in (a), application, administration or alleged violation the employee may advise the employee’s immediate supervisor of the Agreement shall discuss their complaint with their immediate supervisor. Such a complaint must be brought to the attention of their immediate supervisor or Human Resources representative within seven (7) work days of the occurrence of the incident giving rise to the complaint or within seven (7) work days of the time of the incident giving rise to the complaint ought reasonably to have come to the attention of the nursecomplaint. The immediate supervisor or Human Resources representative shall state their decision verbally give a verbal reply within seven (7) working days following the receipt of receiving the complaint, to the employee. If Failing settlement of the issue cannot complaint, the matter may be resolved at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior to moving to Step 1. The nurse alone, or the nurse taken up as a grievance and an Association representative if effort shall be made to settle the nurse desires such assistance, shall, within seven dispute in the following manner: Step 1 Within ten (710) working days of the origin of supervisor’s reply to the complaint, the Association may submit the grievance, in writing, to the Executive Officer of Human Resources or designate. The Executive Officer of Human Resources or designate shall have ten (10) working days from the receipt of the grievance in which to reply in writing. Step 2 Failing satisfactory resolution at Step 1, the Association may submit the grievance in writing to their supervisor, and the reply to the grievance shall be given in writing. If a satisfactory settlement is not reached within seven (7) working days, or within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven (7) working days after the completion of Step I. Failing satisfactory settlement under Step I, the nurse and a member of the Grievance Committee, may then take up the grievance with the Grievance Representatives or appointee at a meeting arranged for that purpose 2 within ten (10) working days by contacting of receipt of the Step 1 Reply. Where the parties mutually agree in writing, through their authorized representatives, a meeting shall be held between the grievor, the Association Grievance Committee representative(s) the Executive Officer of Human Resources management representative. If a satisfactory settlement is not reached within five (5) working daysand such other persons as considered appropriate, or within any longer time that is mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after the completion of Step II. Failing a satisfactory settlement of the dispute under Step II, the Grievance Committee may then take the grievance up with the Medical Officer of Health, or appointee at a meeting arranged for that purpose within ten (10) working daysdays of the referral to Step 2. The Executive Officer of Human Resources shall reply in writing to the Association Grievance Committee Representative and the employee within ten (10) working days of the referral to Step 2 or of the date of the meeting, whichever is later. Step 3 Failing satisfactory resolution at Step 2, the Association may submit the grievance to Step 3 by referring the matter to the Director, within ten (10) working days of the receipt of the Step 2 reply. The Director shall convene a meeting at a mutually convenient time, including the grievor, the Association Grievance Committee Representative(s), the Director or designate and such other persons as considered appropriate in order to try to settle the grievance. The Director or designate shall reply in writing to the Association Grievance Committee Representative and the employee within ten (10) working days of the meeting. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement at Step III any step of the grievance procedure, if the respondent fails to respond within the designated time limits, the Association may submit the grievance to the next step. If a grievance is not submitted to the next step within the designated time limits, the grievance shall be filed deemed to arbitration in accordance with Article 16 or be abandoned and shall be considered settled on the basis of the Board’s last reply. The parties may agree however agree, in writing, to mediation in accordance with Article 15.04extend the time limits for any part of the grievance and arbitration procedure and shall be considered settled on the basis of the Board’s last reply.

Complaint Stage. A nurse who has a complaint relating to It is the interpretation, application, administration or alleged violation mutual desire of the Agreement parties hereto that complaints of employees shall discuss their complaint with their be adjusted as quickly as possible, and it is understood that an employee has no grievance until she has first given her immediate supervisorsupervisor an opportunity of adjusting the complaint. Such a complaint must shall be brought to the attention of their discussed with her immediate supervisor or Human Resources representative within seven (7) work days of after the occurrence of the incident circumstances giving rise to the complaint or have become known. In order to resolve such complaint the Complainant shall give full details of the nature of the problem as perceived by the employee. If necessary, the discussion may be adjourned so that further details can be investigated provided the discussion shall be concluded within seven (7) work days. The Supervisor shall give her decision within seven (7) days after the discussion at the Complaint Stage has been concluded. Either the employee or the Supervisor may request the presence of the Union Xxxxxxx or another manager at the Complaint Stage. Step 1 Should the employee be dissatisfied with her immediate Supervisor's/Manager's decision at the Complaint Stage, she may, if she so desires, refer the grievance (as defined above) on a written grievance form to the immediate supervisor provided it has been discussed at the Complaint Stage. This shall constitute a formal grievance commenced at Step 1 and shall be filed within seven (7) working days of the time employee's receipt of her immediate Supervisor's/Manager's verbal reply as provided for in Article 6.01. Such grievance shall contain a statement of all of the incident giving rise to pertinent facts relied upon by the complaint ought reasonably employee(s), where applicable the specific section(s) of the Collective Agreement which is believed to have come been violated, indicate the relief sought, and be signed and dated by the employee, and the Union Xxxxxxx shall sign to confirm the attention xxxxxxx'x awareness of the nursegrievance. The parties will meet to discuss the grievance within seven (7) working days. This meeting will include the grievor, not more than two (2) Union Stewards, appropriate Management, the immediate Supervisor, and such witnesses to events as either party may require. The immediate supervisor or Human Resources representative shall state their decision verbally answer the grievance in writing within seven (7) days after the date of the Step 1 meeting. Step 2 If the grievance has been discussed at the Complaint Stage and Step 1, and if no settlement is reached at Step 1, the employee may, within seven (7) working days of receiving the complaint. If reply of the issue canimmediate Supervisor but not be resolved at this stage before such reply has been received, refer the nurse shall proceed matter to Step 12. All grievances must follow Such reference to be addressed to the complaint stage prior to moving to Human Resources Manager at Step 12. The nurse aloneA meeting will be held between the grievor(s), the Union Xxxxxxx involved, or the nurse Chief Xxxxxxx, an official representative of the Union if requested and an Association officer(s) of the Employer, together with any other representative if of the nurse desires such assistance, shall, Employer. The meeting will take place within seven (7) working days of the origin of referral to Step 2. After the grievanceStep 2 meeting, submit the grievance in writing to their supervisor, and the Management will provide a written reply to the grievance shall be given in writing. If a satisfactory settlement is not reached grievor within seven (7) working days, or within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven (7) working days after the completion of Step I. Failing satisfactory settlement under Step I, the nurse and a member of the Grievance Committee, may then take up the grievance with the Grievance Representatives or appointee at a meeting arranged for that purpose within ten (10) working days by contacting the Human Resources management representative. If a satisfactory settlement is not reached within five (5) working days, or within any longer time that is mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after the completion of Step II. Failing a satisfactory settlement of the dispute under Step II, the Grievance Committee may then take the grievance up with the Medical Officer of Health, or appointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement at Step III the grievance may be filed to arbitration in accordance with Article 16 or the parties may agree to mediation in accordance with Article 15.04.

Complaint Stage. A nurse who has An employee having a complaint relating to which may become a grievance arising out of the interpretation, application, administration administration, or alleged violation of the Collective Agreement shall discuss their complaint with their immediate supervisor. Such a complaint must be brought to the attention of their immediate supervisor or Human Resources representative within seven (7) work days of the occurrence of the incident giving rise to will first take up the complaint or within seven fifteen (7) work days of the time of the incident giving rise to the complaint ought reasonably to have come to the attention of the nurse. The immediate supervisor or Human Resources representative shall state their decision verbally within seven (7) working days of receiving the complaint. If the issue cannot be resolved at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior to moving to Step 1. The nurse alone, or the nurse and an Association representative if the nurse desires such assistance, shall, within seven (7) working days of the origin of the grievance, submit the grievance in writing to their supervisor, and the reply to the grievance shall be given in writing. If a satisfactory settlement is not reached within seven (7) working days, or within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven (715) working days after the completion occurrence of Step I. Failing satisfactory settlement under Step Ithe matter which is the subject of the complaint with the employee’s Supervisor, who will attempt to resolve it. Should the complaint fail to be resolved, the nurse employee has the right to bring a Union Xxxxxxx who may then attempt to solve the complaint with the Supervisor and the employee. If the complaint remains unresolved, the employee may file a member grievance at Step One of the Grievance CommitteeProcedure. Step One An employee may request the employee’s Supervisor to call the Union Xxxxxxx to handle a specified grievance. The word as used in this paragraph is interpreted by the parties hereto to mean that an employee is required to “state the nature of the grievance.” The Supervisor will arrange to send for the Union Xxxxxxx without undue delay and without further discussion of the grievance. The Union Xxxxxxx, may then take up with or without the employee present, will attempt to adjust the grievance with the Grievance Representatives or appointee at a meeting arranged for that purpose within ten (10) working days by contacting Supervisor, before it is given to the Human Resources management representativeSupervisor in writing. If a satisfactory settlement the grievance is not reached resolved by the Supervisor, it shall be summarized in writing on an employee grievance form provided by the Employer and signed by the employee involved and the employee’s Xxxxxxx, and submitted to the Supervisor by the Union Xxxxxxx. The Supervisor shall give an answer in writing to the Xxxxxxx within five (5) working days, or within any longer time that is mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after the completion of grievance has been presented in writing. Step II. Failing a satisfactory settlement of Two If the dispute under grievance is not settled at Step IIOne, the Grievance Committee may then take the grievance up with the Medical Officer of Health, or appointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement at Step III the written grievance may be filed referred to arbitration the Library Manager of Human Resources by the Chief Union Xxxxxxx within five (5) working days after receiving the answer in accordance writing. A meeting shall be arranged between the Department Head and the Chief Union Xxxxxxx within three (3) working days of receiving the grievance. The Department Head shall reply in writing to the Chief Union Xxxxxxx as soon as possible but not later than ten working days if the grievance is not settled at this meeting. Step Three If the grievance is not settled at Step Two, the written grievance may be referred to the Director, Labour Relations, by the National Representative of the Union, or designate, within five (5) working days of the Chief Xxxxxxx having received an answer in writing from the Department Head. The Director, Labour Relations or designate together with Article 16 the Chief Librarian or designate shall meet with the National Representative of the Union or designate within five (5) working days of receipt of the grievance in order to resolve the dispute. The Director, Labour Relations or designate shall reply in writing within five (5) working days if the grievance is not settled at this meeting. Staff Changes Grievance Any grievance dealing with staff changes, promotions, layoffs, recalls, or the parties filling of vacancies, may agree to mediation in accordance be initiated at Step Two of the Grievance Procedure. Technological Changes Grievance Any grievance dealing with Article 15.04transfers or re-locations caused by a technological change shall be initiated at Step Two of the Grievance Procedure.

Complaint Stage. A nurse who has a complaint relating to It is mutually agreed between the interpretation, application, administration or alleged violation parties that the complaints of employees shall be presented within five (5) working days from the Agreement shall discuss their complaint with their immediate supervisor. Such a complaint must be brought to the attention of their immediate supervisor or Human Resources representative within seven (7) work days date of the occurrence of the incident giving rise to the complaint complaint, or within seven (7) work days from the date they became aware of the time of the incident giving rise to the occurrence and shall be adjusted as informally as possible. If an employee has any complaint ought reasonably to he shall confer personally with his immediate supervisor and have come to the attention of the nursehis xxxxxxx present. The immediate supervisor or Human Resources representative shall state their decision verbally and the employee(s) with his xxxxxxx will co-operate in making this informal complaint procedure effective in the clarification of misunderstanding, complaints and redress sought. If the complaint is not resolved within seven five (75) working days of receiving the complaint. If the issue cannot it may be resolved at this stage the nurse shall proceed referred to Step 11of the Grievance Procedure. All grievances must follow Failing satisfactory settlement in the complaint stage prior to moving to Step 1. The nurse alonestage, or the nurse and an Association representative if Union, through a shop xxxxxxx, shall file the nurse desires such assistance, shall, grievance in writing within seven five (75) working days of to the origin Department Head setting forth the particulars of the grievance, submit the grievance redress sought and, where possible, the article or clause of the Agreement violated. The shop xxxxxxx shall be advised of the decision in writing to their supervisor, and the reply to the grievance shall be given in writing. If a satisfactory settlement is not reached within seven five (7) working days, or within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven (75) working days after receiving the completion of Step I. written grievance. Failing satisfactory settlement under in Step I#1, the nurse and Union Grievance Committee shall advise the Chief Administrative Officer (with a member copy to the Manager of the Grievance Committee, may then take up the grievance with the Grievance Representatives or appointee at a meeting arranged for that purpose Human Resources) within ten (10) working days by contacting that the Human Resources management representativeUnion wishes to proceed to Step #3, setting forth the particulars of the grievance, the redress sought and, where possible, the article or clause of the Agreement violated. If a satisfactory settlement is not reached The Employer shall, within five (5) working days, or arrange a meeting with the Union Committee and the griever to discuss the grievance and if possible resolve the issue. The Union Committee shall be advised of the Employer’s decision in writing within any longer time that is mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after receiving the completion of Step IIwritten grievance. Failing a satisfactory settlement of and providing that the dispute under Step IIgrievance procedure has been properly observed, the Grievance Union Committee may then take the grievance up with the Medical Officer of Healthmay, or appointee at a meeting arranged for that purpose within ten fifteen (1015) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement at Step III , refer the grievance may be filed matter to arbitration as provided in accordance with Article 16 or the parties may agree to mediation in accordance with Article 15.048.