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Common use of Complaint Stage Clause in Contracts

Complaint Stage. Before presenting a grievance through his or her authorized Union representative, the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve the complaint. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty (30) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) days of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievance. The written grievance shall be in a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) days following receipt of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf of the concerned, may within fifteen (15) days of the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to Arbitration.

Appears in 2 contracts

Samples: Collective Agreement, Collective Agreement

Complaint Stage. Before presenting A nurse who has a grievance through his complaint relating to the interpretation, application, administration or her authorized Union representative, alleged violation of the employee Agreement shall meet discuss their complaint with his their immediate supervisor. Such a complaint must be brought to the attention of their immediate supervisor or her authorized Management Human Resources representative to discuss and attempt to resolve within seven (7) work days of the complaint. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty (30) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) days occurrence of the incident giving rise to the grievance complaint or from within seven (7) work days of the date when the should otherwise have reasonably been aware time of the incident giving rise to the grievancecomplaint ought reasonably to have come to the attention of the nurse. The written immediate supervisor or Human Resources representative shall state their decision verbally within seven (7) working days of receiving the complaint. If the issue cannot be resolved at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior to moving to Step 1. The nurse alone, or the nurse and an Association representative if the nurse desires such assistance, shall, within seven (7) working days of the origin of the grievance, submit the grievance in writing to their supervisor, and the reply to the grievance shall be given in writing. If a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it satisfactory settlement is not in accordance with reached within seven (7) working days, or within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven (7) working days after the form supplied by completion of Step I. Failing satisfactory settlement under Step I, the Company. The appropriate General Managernurse and a member of the Grievance Committee, National Director or authorized designate shall discuss and attempt to resolve may then take up the grievance with the authorized Union representative and render Grievance Representatives or appointee at a written response to meeting arranged for that purpose within ten (10) working days by contacting the Human Resources management representative. If a satisfactory settlement is not reached within five (5) working days, or within any longer time that is mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after the completion of Step II. Failing a satisfactory settlement of the dispute under Step II, the Grievance Committee may then take the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) days following receipt of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf of the concerned, may within fifteen (15) days of the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance up with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt Medical Officer of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the CompanyHealth, or the employee ought to have reasonably been aware of the incident giving rise to the grievanceappointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement being reached at Step either party III the grievance may refer their grievance be filed to arbitration within thirty (30) days of the receipt of the Step response in accordance with Article 16 or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, parties may agree to mediation in writing by registered mail of its intention to refer the dispute to Arbitrationaccordance with Article 15.04.

Appears in 2 contracts

Samples: Collective Agreement, Collective Agreement

Complaint Stage. Before presenting An employee having a complaint which may become a grievance through his or her authorized Union representative, the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve the complaint. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty (30) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) days arising out of the incident giving rise to the grievance interpretation application administration, or from the date when the should otherwise have reasonably been aware alleged violation of the incident giving rise to Collective Agreement will first take up the grievance. The written grievance shall be in a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) days following receipt of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf of the concerned, may complaint within fifteen (15) working days after the occurrence of the matter which is the subject of the complaint with the employee’s Supervisor, who will attempt to resolve it. Should the complaint fail to be resolved, the employee has the right to bring a Union Xxxxxxx who may then attempt to solve the complaint with the Supervisor and the employee. If the complaint remains unresolved, the employee may file a grievance at Step One of the Grievance Procedure. An employee may request the employee’s supervisor to call the Union Xxxxxxx to handle a specified grievance. The word “specified” as used in this paragraph is interpreted by the parties hereto to mean that an employee is required to “state the nature of the grievance.” The supervisor will arrange to send for the Union Xxxxxxx without undue delay and without further discussion of the grievance. The Union Xxxxxxx, with or without the employee present, will attempt to adjust the grievance with the supervisor, before it is given to the supervisor in writing. If the grievance is not resolved by the supervisor, it shall be summarized in writing on an employee grievance form provided by the University, and signed by the and the employee’s Xxxxxxx, and submitted to the Supervisor by the Union Xxxxxxx. The supervisor shall give an answer in writing to the Xxxxxxx within five (5) working days after the grievance has been presented in writing. If the grievance is not settled at Step One, the written grievance may be referred to the Library Manager Human Resources by the Chief Union Xxxxxxx within five (5) working days after receiving the answer in writing. A meeting shall be arranged between the Department Head and the Chief Union Xxxxxxx within three (3) working days of receiving the receipt of the Step response or the expiration of the Step time limits transmit grievance. The Department Head shall reply in writing to the Chief Union Xxxxxxx as soon as possible but not later than ten working days if the grievance is not settled at this meeting. If the grievance is not settled at Step Two, the written grievance may be referred to the Director of Labour Relations Relations, by the National Representative of the Union, or authorized designate, within five (5) working days of the Chief Xxxxxxx having received an answer in writing from the Department Head. The Director of Labour Relations or authorized designate together with the Chief Librarian or designate shall discuss and attempt to resolve the grievance meet with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and National Representative of the Union representative no later than thirty or designate within five (305) working days following of receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with in order to resolve the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievancedispute. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the The Director of Labour Relations or authorized designate shall reply in writing within five (5) working days if the grievance is not settled at this meeting. Any grievance dealing with staff changes, promotions, layoffs, recalls, or the authorized Union representativefilling of vacancies, in writing by registered mail may be initiated at Step Two of its intention to refer the dispute to Arbitrationgrievance procedure.

Appears in 1 contract

Samples: Collective Agreement

Complaint Stage. Before presenting a grievance through his or her authorized Union representative, the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve the complaint. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty (30) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) days of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievance. The written grievance shall be in a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General ManagerCompany’s Director, National Regional Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) days following receipt of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf of the concerned, may within fifteen (15) days of the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to Arbitration.

Appears in 1 contract

Samples: Collective Agreement

Complaint Stage. Before presenting An having a grievance through his complaint, whether or her authorized Union representativenot within the jurisdiction of the immediate supervisor, shall first discuss the employee shall meet complaint with his or her authorized Management representative to It is mandatory that the parties concerned fully discuss and attempt to resolve the complaint. The employee Employee may have the Employee's Area Representative or an alternate Area Representative in attendance if the Employee so desires. The supervisor shall reply to the Employee no later than the fifth (5th) working day following the day on which the complaint was discussed. If the decision of the supervisor at the cornplaint stage is entitled not satisfactory to the Employee, the grievance shall be reduced to writing on the prescribed form (where is the form?) and presented to the Employee's Area Representative or an alternate Area Representative. The Area Representative or alternate Area Representative will present same to the Employee's supervisor within five (5) working days of the supervisor's response to the complaint stage. A meeting of the supervisor, the Employee and the Area Representative or an alternate Area Representative shall be convened within five (5) working days of the presentation of the written grievance to the supervisor. The grievance shall be fully discussed and an answer given in writing to the Area Representative, an alternate Area Representative or the Employee by the supervisor within five (5) working days from the date of the meeting. If the decision of the supervisor is not satisfactory to the Employee, the grievance shall be submitted by the Employee in writing to the Area Representative or an alternate Area Representative who shall submit it to the Director, Human Resources or the Director's designee within five (5) working days following receipt of the written decision of the Supervisor at Step An Employee on a work assignment at the time the written decision is given shall have an authorized Union representative accompany ten working days to accomplish the employee during such a meetingabove purpose. The written grievance shall be submitted within thirty (30) days as provided for in Step paragraph belowon a prescribed form and must contain the nature of the complaint, the relief sought and all pertinent facts. The written Company reserves the right to return any grievance to the Employee that does not contain complete information on the aggrieved situation. The grievance shall be submitted within thirty (30) days of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievance. The written grievance shall be in fully discussed at a form approved by the parties, however a grievance shall not be deemed meeting to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) held within ten working days following after receipt of the grievance at Step Failing settlement being reached at Step by the authorized Union Company's Director, Human Resources or his designee from the Area Representative or an alternate Area Representative. At the meeting will be the Director, Human Resources or the Director's designee, the Employee or a representative on behalf of the concernedEmployees in case of a Group or Policy Grievance, may and three (3) members of the Grievance Committee, one of whom shall be the Chairman and one (1) of whom shall be the Area Representative or an alternate Area Representative of the If the grievance cannot be resolved in discussion, the Company will provide the Chairman of the Grievance Committee with its written decision within fifteen five (15) 5)working days of the receipt Step meeting. It is agreed that certain types of grievances cannot be resolved at either the Step response complaint stage or the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination These types of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to Arbitration.grievances include:

Appears in 1 contract

Samples: Collective Agreement

Complaint Stage. Before presenting It is understood that an Employee shall not have access to the grievance procedure until the Employee, with their Union representative if they so choose, has given the Employee’s immediate supervisor an opportunity to adjust any complaint. An Employee who has a grievance through his complaint shall discuss it orally with their immediate supervisor or her authorized Union representative, designate within fourteen (14) calendar days of the employee shall meet with his or her authorized Management representative circumstances giving rise to discuss and attempt to resolve the complaint. The employee supervisor shall provide a response within ten (10) calendar days. If the response of the supervisor is entitled to have an authorized Union representative accompany the employee during such unsatisfactory, a meeting. The written grievance shall be submitted processed according to the following procedure: Step 1 An Employee shall submit a grievance in writing to the Employee’s supervisor or designate within thirty fourteen (3014) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) calendar days of the incident giving rise to supervisor’s answer at the complaint stage. Such grievance or from shall state the date when the should otherwise have reasonably been aware nature of the incident giving rise grievance, the article(s) of the Collective Agreement alleged to have been violated, and shall be signed by the grievor. Within fourteen (14) calendar days of receipt of the grievance. The written grievance shall be in a form approved by , the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director supervisor or authorized designate shall discuss and attempt to resolve reply in writing. Step 2 Failing satisfactory settlement at Step 1, the grievance with the authorized Union representative and render a written response to grievor may submit the grievance to the authorized Union representative and provide a copy Executive Director or designate within fourteen (14) calendar days from the date of receipt of the reply to the concerned no later than fifteen grievance from Step 1. Where requested, a meeting will be held to discuss the grievance. Such meeting shall be held at a mutually agreeable time within fourteen (1514) calendar days. Within fourteen (14) calendar days following of receipt of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf of the concerned, may within fifteen (15) days of the receipt of the Step response or the expiration of meeting to discuss the Step time limits transmit in writing grievance, whichever is later, the grievance to the Executive Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, reply in writing by registered mail of its intention to refer the dispute to Arbitrationwriting.

Appears in 1 contract

Samples: Collective Agreement

Complaint Stage. Before presenting An employee having a complaint which may become a grievance through his or her authorized Union representative, the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve the complaint. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty (30) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) days arising out of the incident giving rise to the grievance interpretation, application, administration, or from the date when the should otherwise have reasonably been aware alleged violation of the incident giving rise to Collective Agreement will first take up the grievance. The written grievance shall be in a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) days following receipt of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf of the concerned, may complaint within fifteen (15) working days after the occurrence of the receipt matter which is the subject of the Step response or complaint with the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and employee’s Supervisor, who will attempt to resolve it. Should the complaint fail to be resolved, the employee has the right to bring a Union Xxxxxxx who may then attempt to solve the complaint with the Supervisor and the employee. If the complaint remains unresolved, the employee may file a grievance at Step One of the Grievance Procedure. Step One An employee may request the employee’s Supervisor to call the Union Xxxxxxx to handle a specified grievance. The word as used in this paragraph is interpreted by the parties hereto to mean that an employee is required to “state the nature of the grievance.” The Supervisor will arrange to send for the Union Xxxxxxx without undue delay and without further discussion of the grievance. The Union Xxxxxxx, with or without the employee present, will attempt to adjust the grievance with the authorized Union representative and render a written response Supervisor, before it is given to the Supervisor in writing. If the grievance is not resolved by the Supervisor, it shall be summarized in writing on an employee grievance form provided by the Employer and provide a copy signed by the employee involved and the employee’s Xxxxxxx, and submitted to the concerned Supervisor by the Union Xxxxxxx. The Supervisor shall give an answer in writing to the Xxxxxxx within five (5) working days after the grievance has been presented in writing. Step Two If the grievance is not settled at Step One, the written grievance may be referred to the Library Manager of Human Resources by the Chief Union Xxxxxxx within five (5) working days after receiving the answer in writing. A meeting shall be arranged between the Department Head and the Chief Union representative no Xxxxxxx within three (3) working days of receiving the grievance. The Department Head shall reply in writing to the Chief Union Xxxxxxx as soon as possible but not later than thirty ten working days if the grievance is not settled at this meeting. Step Three If the grievance is not settled at Step Two, the written grievance may be referred to the Director, Labour Relations, by the National Representative of the Union, or designate, within five (305) working days following of the Chief Xxxxxxx having received an answer in writing from the Department Head. The Director, Labour Relations or designate together with the Chief Librarian or designate shall meet with the National Representative of the Union or designate within five (5) working days of receipt of the grievance in order to resolve the dispute. The Director, Labour Relations or designate shall reply in writing within five (5) working days if the grievance is not settled at Step this meeting. Staff Changes Grievance Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Unionstaff changes, the Companypromotions, layoffs, recalls, or the employee ought to have reasonably been aware filling of vacancies, may be initiated at Step Two of the incident giving rise to the grievanceGrievance Procedure. Failing settlement being reached Technological Changes Grievance Any grievance dealing with transfers or re-locations caused by a technological change shall be initiated at Step either party may refer their grievance to arbitration within thirty (30) days Two of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to ArbitrationGrievance Procedure.

Appears in 1 contract

Samples: Collective Agreement

Complaint Stage. Before presenting A grievance may arise only from a grievance through his dispute concerning the interpretation, application, administration, or her authorized Union representativealleged violation of this Agreement. An xxxxxxx effort will be made by the supervisor and the employee to resolve a dispute at the initial stage. If a satisfactory resolution of the dispute acceptable to both parties is not reached, the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve the complaint. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty in writing and signed by the employee directly involved and processed in the following manner: Step 1 The employee shall present his written grievance to his immediate supervisor not later than twenty (3020) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) days after the occurrence of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident alleged circumstances giving rise to the grievance. Such an employee may have the assistance of his xxxxxxx, if he so desires, in the presentation of his grievance to his immediate supervisor. The written supervisor shall reply to the grievance shall in writing. If a settlement, satisfactory to the employee concerned, is not reached within four (4) working days following the presentation of the grievance, or within any longer period of time which may be in a form approved by mutually agreed upon, then Step No.2 of the parties, however a grievance Grievance Procedure may be invoked provided such latter action is commenced within four (4) working days thereafter. Failure of the supervisor to reply as provided herein shall not be deemed to be invalid by reason only that it is not in accordance with prevent the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to moving of the grievance to the authorized next step. Step 2 Failing a satisfactory settlement being reached in Step No. 1, the Union representative and provide a copy Grievance Committee, consisting of not more than four (4) employees, shall submit the matter to the concerned no later than fifteen Department Head who shall render his decision in writing within three (153) working days following after receipt of the grievance at Step such submission. Failing a satisfactory settlement being reached at this stage, Step the authorized Union representative on behalf No. 3 may be invoked, provided such latter action is commenced within four (4) working days thereafter. Failure of the concerned, may within fifteen (15) days Department Head to reply as provided herein shall not prevent the moving of the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director next step. Step 3 Failing a satisfactory settlement being reached in Step No. 2, the Union may request a meeting with the Director, Human Resources of Labour Relations the Health Centre, or authorized designatehis appointee, for the purpose of dealing with the grievance. The Director of Labour Relations Director, Human Resources or authorized designate his appointee, shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response reply to the grievance and provide a copy to the concerned and the Union representative no later than thirty in writing. If final settlement is not reached within five (305) working days following receipt of the day upon which deliberations commenced, or such additional times as may be mutually agreed upon, then the grievance at Step Any Union grievance, Company grievance or may be referred to a grievance dealing with the involuntary termination Board of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to ArbitrationArbitration as herein provided.

Appears in 1 contract

Samples: Collective Agreement

Complaint Stage. Before presenting a It is the mutual desire of the Parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance through his until they have first given their immediate Commander/Manager or her authorized Union representative, designate the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve the opportunity of adjusting their complaint. The employee is entitled may have the assistance of a Union xxxxxxx if they so desire. Such complaint shall be discussed with their immediate Commander/Manager or designate within seven (7) days after the circumstance giving rise to it having occurred or ought reasonably to have come to the attention of the employee, and failing settlement it shall then be taken up as a written grievance in the following manner and sequence: (a) If an authorized issue is not resolved in discussion with the employee’s Commander/Manager or designate, the Union representative accompany may submit a grievance on behalf of an employee to the Deputy Chief/Associate Director of Emergency Services or designate. The grievance shall identify the nature of the grievance and the remedy sought and shall identify the provisions of the Agreement that are alleged to be violated. It is understood that from this point forward and throughout the remaining grievance and arbitration procedure that the employee during such a meetingshall have the right to attend all meetings if they so choose with the Employer related to their grievance. The written Union and the Corporation may, if they so desire, meet to discuss the grievance shall be submitted within thirty seven (30) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (307) days of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievancebeing filed. The written grievance shall be Corporation will deliver its decision in a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen writing within seven (157) days following receipt the day the Parties have met to discuss the details of the grievance. (b) The Parties agree that a grievance may be submitted by email or fax. The hard copy of the grievance will be submitted via mail or at the first meeting when the grievance has not been submitted electronically as outlined herein. (c) If the grievance is not resolved at Step Failing settlement being reached at Step the authorized Union representative on behalf 2, signature of the concerned, may within fifteen (15) days of the receipt of the Step response President or the expiration of the Step time limits transmit in writing the grievance their designee is required prior to proceeding to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to Arbitrationnext step.

Appears in 1 contract

Samples: Collective Agreement

Complaint Stage. Before presenting It is the mutual desire of the Parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until they have first given their immediate Commander/Manager or designate the opportunity of adjusting their complaint. STEP NO. 1 The employee may have the assistance of a Union xxxxxxx if they so desire. Such complaint shall be discussed with their immediate Commander/Manager or designate within seven (7) days after the circumstance giving rise to it having occurred or ought reasonably to have come to the attention of the employee, and failing settlement it shall then be taken up as a written grievance in the following manner and sequence: STEP NO. 2 (a) If an issue is not resolved in discussion with the employee’s Commander/Manager or designate, the Union may submit a grievance through his on behalf of an employee to the Deputy Chief/Associate Director of Emergency Services or her authorized Union representative, designate. The grievance shall identify the nature of the grievance and the remedy sought and shall identify the provisions of the Agreement that are alleged to be violated. It is understood that from this point forward and throughout the remaining grievance and arbitration procedure that the employee shall have the right to attend all meetings if they so choose with the Employer related to their grievance. The Union and the Corporation may, if they so desire, meet with his or her authorized Management representative to discuss and attempt to resolve the complaint. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty seven (30) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (307) days of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievancebeing filed. The written grievance shall be Corporation will deliver its decision in a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen writing within seven (157) days following receipt the day the Parties have met to discuss the details of the grievance. (b) The Parties agree that a grievance may be submitted by email or fax. The hard copy of the grievance will be submitted via mail or at the first meeting when the grievance has not been submitted electronically as outlined herein. (c) If the grievance is not resolved at Step 2, signature of the President or their designee is required prior to proceeding to the next step. Item (b) will also apply to Article 9.04 and Article 9.05 Failing settlement or satisfactory response at Step 2 the grievance may proceed to Step 3; STEP NO. 3 Within seven (7) days following the Step No. 2 response, the grievance may be submitted in writing to Human Resources. A meeting will then be held between the Corporation and the Grievance Committee within seven (7) days of the submission of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf No. 3 unless extended by agreement of the concerned, may within fifteen (15) days parties. The decision of the receipt of the Step response or the expiration of the Step time limits transmit Corporation shall be delivered in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty within seven (307) days following receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to Arbitrationsuch meeting.

Appears in 1 contract

Samples: Collective Agreement

Complaint Stage. Before presenting a a) It is understood that an employee has no grievance through his or her authorized Union representativeuntil the staff associate and the employee have had an opportunity to discuss and resolve the complaint. b) If the matter is unresolved after the discussion in (a), the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve may advise the employee’s immediate supervisor of the complaint. The employee is entitled supervisor shall give a verbal reply within seven (7) working days following the receipt of the complaint, to have the employee. Failing settlement of the complaint, the matter may be taken up as a grievance and an authorized Union representative accompany the employee during such a meeting. The written grievance effort shall be submitted within thirty made to settle the dispute in the following manner: Step 1 Within ten (3010) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) working days of the incident giving rise supervisor’s reply to the grievance complaint, the Association may submit the grievance, in writing, to the Executive Officer of Human Resources or designate. The Executive Officer of Human Resources or designate shall have ten (10) working days from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievance. The written grievance shall be in a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) days following receipt of the grievance in which to reply in writing. Step 2 Failing satisfactory resolution at Step 1, the Association may submit the grievance to Step 2 within ten (10) working days of receipt of the Step 1 Reply. Where the parties mutually agree in writing, through their authorized representatives, a meeting shall be held between the grievor, the Association Grievance Committee representative(s) the Executive Officer of Human Resources and such other persons as considered appropriate, within ten (10) working days of the referral to Step 2. The Executive Officer of Human Resources shall reply in writing to the Association Grievance Committee Representative and the employee within ten (10) working days of the referral to Step 2 or of the date of the meeting, whichever is later. Step 3 Failing settlement being reached satisfactory resolution at Step 2, the authorized Union representative on behalf of Association may submit the concernedgrievance to Step 3 by referring the matter to the Director, may within fifteen ten (1510) working days of the receipt of the Step response 2 reply. The Director shall convene a meeting at a mutually convenient time, including the grievor, the Association Grievance Committee Representative(s), the Director or designate and such other persons as considered appropriate in order to try to settle the expiration grievance. The Director or designate shall reply in writing to the Association Grievance Committee Representative and the employee within ten (10) working days of the Step meeting. At any step of the grievance procedure, if the respondent fails to respond within the designated time limits transmit in writing limits, the Association may submit the grievance to the Director next step. If a grievance is not submitted to the next step within the designated time limits, the grievance shall be deemed to be abandoned and shall be considered settled on the basis of Labour Relations or authorized designatethe Board’s last reply. The Director parties may however agree, in writing, to extend the time limits for any part of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to arbitration procedure and shall be considered settled on the concerned and the Union representative no later than thirty (30) days following receipt basis of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employeeBoard’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to Arbitrationlast reply.

Appears in 1 contract

Samples: Collective Agreement