Common use of Complaint Clause in Contracts

Complaint. Any employee having a complaint shall first take the matter up with her Supervisor when the employee became aware of the issue giving rise to the complaint. The Supervisor shall give a decision within seventy-two (72) hours of such discussion. If the Supervisor’s decision is not satisfactory to the employee, the employee may refer the complaint to the Union Committee. The Union Committee will then submit the grievance in writing to the Administrator, or designate within five (5) calendar days of the response. The Administrator shall respond to the grievance in writing to the Union Committee within five (5) calendar days of receipt. If the response is not satisfactory to the Union Committee, the parties shall arrange a meeting within five (5) calendar days of receipt of the Employer’s response to discuss the grievance. The meeting shall be attended by the Union Committee and representatives of the Employer. The Employer’s response shall be in writing within five (5) calendar days of the meeting. If the Union Committee is not satisfied with the response it may refer the grievance to arbitration as provided below within ten (10) calendar days of the receipt of the Employer’s response. The Union Chairperson will be provided with a reasonable time in advance of any Step 2 grievance meeting in order that he/she may prepare for such meeting.

Appears in 4 contracts

Samples: Collective Agreement, Collective Agreement, Collective Agreement

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Complaint. Any employee having a complaint shall first take the matter up with her Supervisor when the employee became aware of the issue giving rise to the complaint. The Supervisor shall give a decision within seventy-two (72) hours of such discussion. If the Supervisor’s decision is not satisfactory to the employee, the employee may refer the complaint to the Union Committee. . Step 1 The Union Committee will then submit the grievance in writing to the Administrator, or designate within five (5) calendar days of the response. The Administrator shall respond to the grievance in writing to the Union Committee within five (5) calendar days of receipt. . Step 2 If the response is not satisfactory to the Union Committee, the parties shall arrange a meeting within five (5) calendar days of receipt of the Employer’s response to discuss the grievance. The meeting shall be attended by the Union Committee and representatives of the Employer. The Employer’s response shall be in writing within five (5) calendar days of the meeting. If the Union Committee is not satisfied with the response it may refer the grievance to arbitration as provided below within ten (10) calendar days of the receipt of the Employer’s response. The Union Chairperson will be provided with a reasonable time in advance of any Step 2 grievance meeting in order that he/she may prepare for such meeting.

Appears in 2 contracts

Samples: Collective Agreement, Collective Agreement

Complaint. Any employee having a complaint shall first take the matter up with her Supervisor when the employee became aware of the issue giving rise to the complaint. The Supervisor shall give a decision within seventy-two three (723) hours days of such discussion. If the Supervisor’s decision is not satisfactory to the employee, the employee may refer the complaint to the Union Committee. . STEP 1 The Union Committee will then submit the grievance in writing to the Administrator, or designate within five (5) calendar days of the response. The Administrator shall respond to the grievance in writing to the Union Committee within five (5) calendar days of receipt. . STEP 2 If the response is not satisfactory to the Union Committee, the parties shall arrange a meeting within five (5) calendar days of receipt of the Employer’s response to discuss the grievance. The meeting shall be attended by the Union Committee and representatives of the Employer. The Employer’s response shall be in writing within five (5) calendar days of the meeting. If the Union Committee is not satisfied with the response it may refer the grievance to arbitration as provided below within ten five (105) calendar days of the receipt of the Employer’s response. The Union Chairperson will be provided with a reasonable time in advance of any Step 2 grievance meeting in order that he/she may prepare for such meeting.

Appears in 2 contracts

Samples: Collective Agreement, Collective Agreement

Complaint. Any employee having a complaint shall first take the matter up with her Supervisor supervisor when the employee became aware of the issue giving rise to the complaint. The Supervisor supervisor shall give a decision within seventy-two (72) hours of such discussion. If the Supervisorsupervisor’s decision is not satisfactory to the employee, the employee may refer the complaint to the Union Committee. . Step 1 The Union Committee will may then submit the grievance in writing to the Administrator, or designate her designate, within five (5) calendar days of the supervisor’s response. The Administrator parties shall arrange a meeting within five (5) calendar days (or such longer period as the parties may agree) of submission of the grievance to the Administrator. The meeting shall be attended by “in-house” representatives of the Union, and “in-house” management staff, and at the request of either party, by representatives of the Union and the Employer. The Administrator, or her designate, shall respond to the grievance in writing to the Union Committee within five (5) calendar days of receipt. the meeting. Step 2 If the response is not satisfactory to the Union Committee, the parties shall arrange a meeting within five ten (510) calendar days of receipt of the Employer’s response to discuss the grievance. The meeting shall be attended by the Union Committee and representatives of the Employer. The Employer’s response shall be in writing within five (5) calendar days of the meeting. If the Union Committee is not satisfied with the response it may refer the grievance to arbitration as provided below within ten (10) calendar days of the receipt of the Employer’s response. The Union Chairperson will be provided with a reasonable time in advance of any Step 2 grievance meeting in order that he/she may prepare for such meeting.ten

Appears in 1 contract

Samples: Collective Agreement

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Complaint. Any An employee having a question or complaint shall first take with the matter up with her Supervisor when the employee became aware assistance of a committeeperson, if requested refer it to their immediate supervisor within eight (8) working days of the issue giving rise actual occurrence leading up to the question or complaint. The Supervisor supervisor shall give a decision within seventy-two (72) hours of such discussion. If the Supervisorsupervisor’s decision is not satisfactory to the employee, the employee may refer the complaint to the Union Committee. a union committeeperson. Step 1 The Union Committee union committee will then submit the grievance in writing to the Administrator, or designate within five (5) calendar days of receipt of response to the responsecomplaint. The Administrator Administrator, or designate shall respond to the grievance in writing to the Union Committee union committee within five (5) calendar days having receipt of receipt. the grievance. Step 2 If the written response is not satisfactory to the Union Committeeunion committee, the parties shall arrange a meeting within five (5) calendar days of receipt of the Employeremployer’s response to discuss the grievance. The meeting shall be attended by the Union Committee union committee and representatives of the Employeremployer. A representative of the national and/or local union representative may also be in attendance at the step 2 meeting. The Employeremployer’s response shall be in writing within five (5) calendar days of the meeting. If the Union Committee union committee is not satisfied with the response it may refer the grievance to arbitration as provided below hereafter, within ten five (105) calendar days of the receipt of the Employeremployer’s response. The Union Chairperson will be provided with a reasonable time in advance of any Step 2 grievance meeting in order that he/she may prepare for such meeting.

Appears in 1 contract

Samples: Collective Agreement

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