Common use of COMPLAINTS AND GRIEVANCE PROCEDURE Clause in Contracts

COMPLAINTS AND GRIEVANCE PROCEDURE. Should any dispute arise between the Employer and a nurse, or between the Employer and the Association, as to the interpretation, application, administration or alleged violation of any of the provisions of this Agreement, an xxxxxxx effort shall be made to settle such differences within ten (10) days of the occurrence. The nurse shall first discuss the complaint informally with the Director of Care at the first opportunity prior to proceeding to Step If further action to be taken, then within ten (10) days of the discussion, the nurse, who may request the assistance of her nurse representative, shall submit the written grievance to the Administrator. A meeting will be held between the parties within ten (10) days. The Administrator shall give a written decision within ten (10) days of the meeting. Should the Administrator fail to render her decision or failing settlement of any grievance under the foregoing procedure, including any questions as to whether a matter arbitrable, the grievance may be referred to arbitration by either party. If no written notice of intent to submit the matter for arbitration is received within ten (10) days after the decision under Step No. received, the grievance shall be deemed to have been settled or abandoned. Time limits fixed in the grievance and arbitration procedures may be extended only by the written, consent of the parties. Should a grievance not be submitted within the various time limits specified this Agreement, unless mutually extended, the Employer or the Association will not be obligated to consider it, and the same shall expire and shall not be further considered, nor the subject of a further grievance. Saturday, Sunday and designated paid holidays shall not be counted in the time within which any action is to be taken or completed under the grievance procedure. In all steps of this grievance procedure an aggrieved nurse, she so desires may be accompanied by or represented by her nurse representative. At Step of the grievance procedure a representative of the Ontario Association may be present at the request of In cases of suspension or discharge, a nurse will be advised of her right to a union representative, prior to any meeting.

COMPLAINTS AND GRIEVANCE PROCEDURE. Should any dispute arise between 6.01 It is the Employer and mutual desire of the parties hereto that complaints of the employees shall be adjusted as quickly as possible. 6.02 The purpose of this Article is to establish a nurse, or between procedure for the Employer and the Association, as settlement of grievances. (a) An employee who has a complaint relating to the interpretation, application, administration or alleged violation of any of the provisions of this Agreement, an may discuss his/her complaint with his/her Supervisor. The Union xxxxxxx effort may accompany such employee, if he/she desires. Such a complaint shall be made brought to settle the attention of the Supervisor within four (4) working days of when the employee became aware, or ought to have become aware, of the incident giving rise to the complaint. The Supervisor shall state his/her decision in writing within four (4) working days after receiving the complaint. STEP 1: Should the employee be dissatisfied with the disposition of the complaint by the Supervisor or designate, he/she may, with the assistance of his/her union xxxxxxx, refer such differences matter on a written grievance form to the plant manager or designate within ten four (104) working days of receipt of the written reply of the Supervisor to the complaint. The grievor shall specify the article or articles of which violation is alleged, contain a statement of the facts, indicate the relief sought and be signed by the employee. The Plant Manager or designate shall respond to the grievance, in writing, within four (4) working days of receipt of the written grievance. STEP 2: If no settlement is reached at Step 1, the Union xxxxxxx and the Vice President – Operations or designate shall meet within four (4) working days of receipt of the Plant Manager’s reply to discuss the grievance. The Union’s Staff Representative or local Union President may be in attendance at this meeting. The Vice President – Operations will reply in writing within four (4) working days of the occurrence. The nurse shall first discuss the complaint informally with the Director of Care at the first opportunity prior to proceeding to Step If further action to be taken, then within ten (10) days of the discussion, the nurse, who may request the assistance of her nurse representative, shall submit the written grievance to the Administrator. A meeting will be held between the parties within ten (10) days. The Administrator shall give a written decision within ten (10) days of the 2 meeting. Should If the Administrator fail to render her decision or failing settlement of any grievance under the foregoing procedure, including any questions as to whether a matter arbitrableanswer is not satisfactory, the grievance may be referred to arbitration by either party. If no written notice of intent to submit the matter for arbitration is received within ten (10) days after the decision under Step No. received, the grievance shall be deemed to have been settled or abandoned. as hereinafter provided. 6.03 Time limits fixed in set out herein with respect to the grievance and arbitration procedures are mandatory for both the Company and the Union. Without limiting the generality of the foregoing, the Company shall have the right to refuse to consider any grievance not lodged within the time limits specified in this Agreement. If the Company fails to respond to a grievance in a timely fashion, the Union shall have the right to move the grievance to the next step in the Grievance Procedure. Any time limits established by the grievance or arbitration procedures may be extended only by the written, consent mutual agreement of the parties. Should parties in writing. 6.04 It is understood that the Company may file a grievance not be submitted within the various time limits specified this Agreement, unless mutually extended, the Employer or the Association will not be obligated to consider it, and the same shall expire and shall not be further considered, nor the subject of with a further grievance. Saturday, Sunday and designated paid holidays shall not be counted in the time within which any action is to be taken or completed under the grievance procedure. In all steps of this grievance procedure an aggrieved nurse, she so desires may be accompanied by or represented by her nurse representative. At Step of the grievance procedure a staff representative of the Ontario Association Union and request a meeting with him/her to discuss any complaint with respect to the conduct of the Union, its officers, committee members, or other representatives, or with respect to a violation of any contractual obligation undertaken by the Union, at any time within four (4) full working days after the circumstances giving rise to such grievance occurred or originated. If such grievance by the Company is not settled to the mutual satisfaction of the conferring parties, it may be present at the request of In cases of suspension or discharge, a nurse will be advised of her right referred to a union representative, prior to any meetingarbitration as set forth in Article 7 below.

COMPLAINTS AND GRIEVANCE PROCEDURE. Should any dispute arise between the Employer All complaints and a nurse, or between the Employer and the Association, as to the interpretation, application, administration or alleged violation of any of the provisions of this Agreement, an xxxxxxx effort grievances shall be made taken up in the following manner: Step An employee having a question or complaint shall refer it to settle such differences his immediate Supervisor within ten (10) five working days of the occurrenceactual occurrence leading to the question or complaint. The nurse Supervisor shall first discuss reply to the employee, giving the answer to the complaint informally with or question within five working days from the Director date of Care at the first opportunity prior to proceeding to Step submission. If further action is then to be taken, then within ten (10) five working days of after the discussion, decision is given in Step the nurseemployee, who may request the assistance of his or her nurse representative, xxxxxxx shall submit the written grievance in writing to the Administrator. The grievance shall state the nature of the grievance and the remedy sought. A meeting will then be held between the parties within ten (10) daysAdministrator or his designated representative and the employee, It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire and that the employee may have his xxxxxxx and that the business agent of the Union or an International Representative of the Union may also be present at the request of either the employee or the Employer. The decision of the Administrator or his designated representative shall give a written decision be given in writing within ten (10) five working days of following the meeting. Should the Administrator fail to render her his decision as required in Step or failing settlement of any grievance under the foregoing procedureprocedure arising from the interpretation, application, administration, or alleged violation of this agreement, including any questions question as to whether a matter arbitrable, is the grievance may be referred to arbitration by either partythe Employer or the Union. If no written notice of intent to submit the matter request for arbitration Xxxxxxxxxxx is received within ten (10) five working days after the decision under Step No. receivedis given or within ten working days following the meeting under Step of the grievance procedure, the grievance shall be deemed to have been settled or abandoned. Time limits fixed in the grievance and arbitration procedures may be extended only by the written, consent of the parties. Should a grievance not be submitted within the various time limits specified this Agreement, unless mutually extended, the Employer or the Association will not be obligated to consider it, abandoned and the same shall expire and grievance shall not be further considered, nor the subject matter of a further grievance. Saturday, Sunday Any of the time allowances in this agreement relating to the processing of complaints and designated paid holidays shall not grievances may be counted extended by mutual agreement of the parties in writing. In determining the time within which any action is to be taken or completed under the grievance procedure. In all steps terms of this grievance procedure an aggrieved nurseagreement, such time limits shall be exclusive of Saturdays, Sundays, and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee’s personnel file, shall have the right if she so desires may be accompanied by or represented by her nurse representative. At Step requests, to the presence of the grievance procedure Union xxxxxxx or Union committee member, or if either of the above are not available, a member representative of the Ontario Association may be present at employee’s choice who is working on the request of In cases of suspension or discharge, a nurse will be advised of her right to a union representative, prior to any meetingcurrent shift.

COMPLAINTS AND GRIEVANCE PROCEDURE. Should any dispute arise between 6.01 It is the Employer and mutual desire of the parties hereto that complaints of the employees shall be adjusted as quickly as possible. 6.02 The purpose of this Article is to establish a nurse, or between procedure for the Employer and the Association, as settlement of grievances. (a) An employee who has a complaint relating to the interpretation, application, administration or alleged violation of any of the provisions of this Agreement, an may discuss his/her complaint with his/her Supervisor. The Union xxxxxxx effort may accompany such employee, if he/she desires. Such a complaint shall be made brought to settle such differences the attention of the Supervisor within ten four (104) working days of the occurrenceincident giving rise to the complaint. The nurse Supervisor shall first discuss state his/her decision in writing within four (4) working days after receiving the complaint. STEP 1: Should the employee be dissatisfied with the disposition of the complaint informally by the Supervisor or designate, he/she may, with the Director assistance of Care his/her Union xxxxxxx, refer such matter on a written grievance form to the Supervisor within four (4) working days of receipt of the written reply of the Supervisor to the complaint. The grievance shall specify the article or articles of which violation is alleged, contain a statement of the facts, indicate the relief sought and be signed by the employee. The Supervisor shall respond to the grievance, in writing, within four (4) working days of receipt of the grievance. STEP 2: Should the employee be dissatisfied with the Supervisor’s disposition of the grievance at Step 1, the first opportunity prior grievance may be referred to proceeding to the Plant Manager or designate who shall answer the grievance in writing within four (4) working days. The grievance at Step If further action to 2 must be taken, then filed with the Plant Manager within ten four (104) working days of the discussionreceipt of the Supervisor’s reply at Step 1. STEP 3: If no settlement is reached at Step 2, the nurse, who may request Union xxxxxxx and the assistance Vice President – Operations or designate shall meet within four (4) working days of her nurse representative, shall submit receipt of the written grievance Plant Manager’s reply to discuss the Administrator. A meeting will be held between the parties within ten (10) daysgrievance. The Administrator shall give a written decision Union’s Staff Representative or local Union President may be in attendance at this meeting. The Vice President – Operations will reply in writing within ten four (104) working days of the Step 3 meeting. Should If the Administrator fail to render her decision or failing settlement of any grievance under the foregoing procedure, including any questions as to whether a matter arbitrableanswer is not satisfactory, the grievance may be referred to arbitration by either party. If no written notice of intent to submit the matter for arbitration is received within ten (10) days after the decision under Step No. received, the grievance shall be deemed to have been settled or abandoned. as hereinafter provided. 6.03 Time limits fixed in set out herein with respect to the grievance and arbitration procedures are mandatory for both the Company and the Union. Without limiting the generality of the foregoing, the Company shall have the right to refuse to consider any grievance not lodged within the time limits specified in this Agreement. If the Company fails to respond to a grievance in a timely fashion, the Union shall have the right to move the grievance to the next step in the Grievance Procedure. Any time limits established by the grievance or arbitration procedures may be extended only by the written, consent mutual agreement of the parties. Should parties in writing. 6.04 It is understood that the Company may file a grievance not be submitted within the various time limits specified this Agreement, unless mutually extended, the Employer or the Association will not be obligated to consider it, and the same shall expire and shall not be further considered, nor the subject of with a further grievance. Saturday, Sunday and designated paid holidays shall not be counted in the time within which any action is to be taken or completed under the grievance procedure. In all steps of this grievance procedure an aggrieved nurse, she so desires may be accompanied by or represented by her nurse representative. At Step of the grievance procedure a staff representative of the Ontario Association Union and request a meeting with him/her to discuss any complaint with respect to the conduct of the Union, its officers, committee members, or other representatives, or with respect to a violation of any contractual obligation undertaken by the Union, at any time within four (4) full working days after the circumstances giving rise to such grievance occurred or originated. If such grievance by the Company is not settled to the mutual satisfaction of the conferring parties, it may be present at the request of In cases of suspension or discharge, a nurse will be advised of her right referred to a union representative, prior to any meetingarbitration as set forth in Article 7 below.

COMPLAINTS AND GRIEVANCE PROCEDURE. Should any dispute arise between the Employer All complaints and a nurse, or between the Employer and the Association, as to the interpretation, application, administration or alleged violation of any of the provisions of this Agreement, an xxxxxxx effort grievances shall be made taken up in the following manner: Step An employee having a question or complaint shall refer it to settle such differences his immediate Supervisor within ten (10) five working days of the occurrenceactual occurrence leading to the question or complaint. The nurse Supervisor shall first discuss reply to the employee, giving the answer to the complaint informally with or question within five working days from the Director date of Care at the first opportunity prior to proceeding to Step submission. If further action is then to be taken, then within ten (10) five working days of after the discussion, decision is given in Step the nurseemployee, who may request the assistance of his or her nurse representative, xxxxxxx shall submit the written grievance in writing to the Administrator. The grievance shall state the nature of the grievance and the remedy sought. A meeting will then be held between the parties within ten (10) daysAdministrator or his designated representative and the employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire and that the employee may have his xxxxxxx and that the business agent of the Union or an International Representative of the Union may also be present at the request of either the employee or the Employer. The decision of the Administrator or his designated representative shall give a written decision be given in writing within ten (10) five working days of following the meeting. Should the Administrator fail to render her his decision as required in Step or failing settlement of any grievance under the foregoing procedureprocedure arising from the interpretation, application, administration, or alleged violation of this agreement, including any questions question as to whether a matter arbitrable, is the grievance may be referred to arbitration by either partythe Employer or the Union. If no written notice of intent to submit the matter request for arbitration Arbitration is received within ten (10) five working days after the decision under Step No. receivedis given or within ten working days following the meeting under Step of the grievance procedure, the grievance shall be deemed to have been settled or abandoned. Time limits fixed in the grievance and arbitration procedures may be extended only by the written, consent of the parties. Should a grievance not be submitted within the various time limits specified this Agreement, unless mutually extended, the Employer or the Association will not be obligated to consider it, abandoned and the same shall expire and grievance shall not be further considered, nor the subject matter of a further grievance. Saturday, Sunday Any of the time allowances in this agreement relating to the processing of complaints and designated paid holidays shall not grievances may be counted extended by mutual agreement of the parties in writing. In determining the time within which any action is to be taken or completed under the grievance procedure. In all steps terms of this grievance procedure an aggrieved nurseagreement, such time limits shall be exclusive of Saturdays, Sundays, and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee’s personnel file, shall have the right if she so desires may be accompanied by or represented by her nurse representative. At Step requests, to the presence of the grievance procedure Union xxxxxxx or Union committee member, or if either of the above are not available, a member representative of the Ontario Association may be present at employee’s choice who is working on the request of In cases of suspension or discharge, a nurse will be advised of her right to a union representative, prior to any meetingcurrent shift.