Common use of COMPLAINTS AND GRIEVANCE PROCEDURE Clause in Contracts

COMPLAINTS AND GRIEVANCE PROCEDURE. The School is committed to the early resolution of complaints and grievances. The Parent shall be entitled to report any concern they may have in relation to any matters of safety, care or quality of education, or where the Parent wishes to make a suggestion. These shall be addressed with the Director of the Centre, where in most incidences the issue can be rectified. For continued complaints or escalations parents can follow the complaints and grievance process as described on the school’s website.