Common use of Complaints Processing Clause in Contracts

Complaints Processing. In the case of deliveries which do not meet the specified quality requirements, the following procedure will be followed: • GGB informs the supplier of the faulty delivery by means of a complaint report (e-mail). For each complaint report, the supplier will be charged €150.00 in complaint handling costs. • The supplier must respond within 24 hours of receipt of the complaint notification by means of 8D reports. • The supplier must examine the defect for its causes and immediately submit the results to GGB, including the specified immediate measures. • If the entire delivery is returned, this shall be at the expense of the supplier. The supplier must immediately provide a replacement delivery or a credit note. • Should GGB be forced to take special action for scheduling reasons (to meet its own delivery commitment to a customer), GGB may, at its discretion, have a sorting inspection or reworking carried out at the supplier's expense, unless the supplier provides the staff required for the sorting inspection or reworking. • Within 14 calendar days, the complaint report, including an analysis of the causes, corrective and remedial actions, must be completed and submitted to GGB. It must contain the cause of the error, analysis, corrective measures and implementation date. • Any long-term remedial measures determined must be transferred by the supplier to the FMEA. QM plan (control plan), inspection plan, etc. must be adjusted if necessary. Both contracting parties are committed to the ZERO error target.

Complaints Processing. In the case of deliveries which do not meet the specified specified quality requirements, the following procedure will be followed: • · GGB informs the supplier of the faulty delivery by means of a complaint report (e-mail). For each complaint report, the supplier will be charged €150.00 in complaint handling costs. • · The supplier must respond within 24 hours of receipt of the complaint notification notification by means of 8D reports. • · The supplier must examine the defect for its causes and immediately submit the results to GGB, including the specified specified immediate measures. • · If the entire delivery is returned, this shall be at the expense of the supplier. The supplier must immediately provide a replacement delivery or a credit note. • · Should GGB be forced to take special action for scheduling reasons (to meet its own delivery commitment to a customer), GGB may, at its discretion, have a sorting inspection or reworking carried out at the supplier's expense, unless the supplier provides the staff required for the sorting inspection or reworking. • · Within 14 calendar days, the complaint report, including an analysis of the causes, corrective and remedial actions, must be completed and submitted to GGB. It must contain the cause of the error, analysis, corrective measures and implementation date. • · Any long-term remedial measures determined must be transferred by the supplier to the FMEA. QM plan (control plan), inspection plan, etc. must be adjusted if necessary. Both contracting parties are committed to the ZERO error target.