Referral to City. If the Contractor is unable to resolve a complaint in a manner satisfactory to both the Contractor and the Customer, then the Contractor, within forty- eight (48) hours after receipt of such complaint, shall deliver notice of such complaint to the City, which notice shall include the name and address of the Customer, the date and hour the complaint was received, the nature of the complaint, and the Contractor’s response to the complaint. The City Manager or his or her designee shall arbitrate each such complaint, and the City Manager’s or his or her designee’s decision concerning each such complaint shall be final and binding on the Contractor and the Customer.
Referral to City. If Franchisee is unable to resolve a complaint in a manner satisfactory to both Franchisee and the Customer, then Franchisee, within 48 hours after receipt of such complaint, shall deliver notice of such complaint to the City Administrator or his designee, which notice shall include the name and address of the Customer, the date and hour the complaint was received, the nature of the complaint, and Franchisee’s response to the complaint. The City Administrator or his designee shall arbitrate each such complaint, and the City Administrator’s or his designee’s decision concerning each such complaint shall be final and binding on Franchisee.
Referral to City. All development applications as described in paragraph (3) below, that are received by the County for development of lands located within the Cooperative Planning Area identified on Exhibit “A” shall be processed, reviewed and approved or denied by the County. Such applications, upon receipt thereof, shall be promptly referred to the City’s Director of Community Planning and Environmental Services for review and comment. No action of the County in either approving or denying any such development application shall be taken until it has received, in writing, the comments of the City, provided, however, that if the City fails to respond to such referral within twenty- one (21) days of receipt thereof, then the County may proceed to act upon such development application without the comments of the City.
