Tests, Complaints, Measures Clause Samples
The "Tests, Complaints, Measures" clause establishes procedures for verifying the quality or conformity of goods or services, handling any complaints that arise, and outlining corrective actions to address issues. Typically, this clause details the process for conducting inspections or tests upon delivery, sets timeframes for raising complaints about defects or non-conformities, and specifies the steps the supplier must take to remedy any problems, such as repair, replacement, or refund. Its core function is to ensure that both parties have a clear, agreed-upon process for identifying and resolving quality issues, thereby minimizing disputes and ensuring accountability.
Tests, Complaints, Measures. The supplier shall subject his deliveries and services to an inspection (incoming goods, production, process and final inspection) and remedy any defects found in the process. Should reworking measures be necessary, these must be reported to GGB immediately. This must be documented accordingly and submitted on request. For drawing parts, GGB reserves the right to request quality planning if GGB quality management deems it necessary. The supplier shall carry out a suitable inspection planning (technical and scheduling) and document and archive the results. Tests performed shall be documented with date by the inspector at a suitable place. GGB must be allowed to participate on request. The supplier shall use suitable testing and measuring equipment and systematically check compliance with the permissible tolerances of the testing and measuring equipment (calibration). If special quality requirements exist on the part of GGB's customers which are relevant to the supplier's ordered service, these will be stated prior to the order and must be considered by the supplier (e.g. material certificates etc.). The functional characteristics of the part are determined in collaboration with GGB. The supplier equips itself with test equipment for agreed characteristics. The test equipment must be agreed between the supplier and GGB. Test fixtures for specially agreed characteristics must be documented with proof of test equipment capability. The supplier must prove process capability for these characteristics over the entire production period by means of suitable processes (e.g. statistical process control or manual control card technology). If the required process capability is not achieved, the quality must be assured by suitable test methods (100% testing); the production process must be optimized accordingly in order to achieve the required capability. (Required preliminary capability Ppk > 1.67 and for capabilities in the series Cpk > 1.33). Due to the level of quality sought by the parties and the production at the supplier's premises, GGB limits the incoming goods inspection for the respective product to determining the compliance with the quantity and identity of the ordered products and to the absence of externally visible transport and packaging damage. GGB will notify the supplier of any complaints detected during this inspection within ten (10) working days. In this respect, the supplier waives the objection of late notification of defects. As far as possible...