Contractual Service Levels for Support Services Sample Clauses

Contractual Service Levels for Support Services eXo will use commercially reasonable efforts to provide Support Services in accordance with the Service Level Agreements (SLAs) set forth in the table below. eXo's normal business hours for Support Services are 8am-6pm GMT ("Business Hour(s)"), Monday through Friday, excluding French public holidays ("Business Day(s)"). Table: Contractual Service Levels for Support Services Target Response Time Standard Premium Severity 1 (Blocker): An Error that severely impacts the Customer's production environment (such as loss of production data) or a situation in which the Customer's production systems do not function. The situation interrupts the customer's activities, and no workaround procedure exists. 1 Working Hour 1 Hour (24/7 option) Severity 2 (Major): An error where the customer's system is functioning, but with severely reduced capacity. The situation causes a severe impact on certain parts of the customer's business, and there is no workaround. 4 Working Hours 4 Hours (24/7 option) Severity 3 (Minor): An Error that involves a partial, non-critical loss of functionality of a production or development system. There is a medium to low impact on the customer's activities, but they continue to function, if necessary by applying a workaround procedure. 2 working days 1 Business Day Severity 4 (None/Information): A general usage issue, the reporting of a documentation error, or a suggestion for future product improvement or change. There is little or no impact on the Customer's business or on the performance or operation of the Customer's system. 3 working days 2 working days
Sample 1
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Related to Contractual Service Levels for Support Services

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):

  • Extended Support Services As long as funding is available (through FFFS, etc.), the district will provide the following supportive services for individuals who are eligible under the TANF Services 200% of poverty eligibility guidelines: Services listed in the supportive services attachment are provided to TANF, SNAP and 200% eligible individuals.

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Directory Assistance Service Updates 8.3.3.1 BellSouth shall update end user listings changes daily. These changes include:

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

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