Credits / Rewards Sample Clauses

Credits / Rewards. In order to have a mutual understanding with respect to key elements of the business, Key Performance Indicators have been defined for On Demand features, which, under a system of weighting factors (the Customer defines the weighting for each them), has defined the reference baseline for evaluating the performance of service. In the event of non-compliance with a Critical Service Level, XXXX shall xxxxx Level of Service Credits as defined below: Appendix A – On Demand Service Levels Grid establishes the information required to calculate the Service Level Credit in the event of non-compliance with a Critical Service Level. For each non- compliance with a Critical Service Level, XXXX shall xxxxx the Customer a Level of Service Credit, upon Customer request, within 3 days of verification by XXXX, to be calculated using the following formula: Service Level Credit = A x B Where: A = Monthly Billing Amount B = Percentage Customer Amount at Risk For example: If XXXX fails to comply with the Minimum Level of Service for a Critical Service Level, and the invoice amount for the month in which the Level of Service Non-compliance occurred is $1,000.00 and the percentage of the Amount at Risk is 3%, the Performance Credit due to the Customer for said Critical Service Level Non-compliance, shall be calculated as follows: A = $1,000.00 (Monthly Billing Amount) Multiplied by B = 3% (Percentage Customer Amount at Risk) = $30.00 (Service Level Credit Amount) If there has been more than one Critical Service Level Non-compliance within a month, the corresponding sum of Level of Service Credits will be credited to the Customer up to 6%. IMPORTANT
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Related to Credits / Rewards

  • Intercarrier Compensation Except as specifically described in this Section, the Agreement does not change or amend applicable intercarrier compensation arrangements (including but not limited to Switched Access, Signaling, or Transit charges) between any parties, including between Qwest and Carriers or IXCs.

  • Developer Compensation for Emergency Services If, during an Emergency State, the Developer provides services at the request or direction of the NYISO or Connecting Transmission Owner, the Developer will be compensated for such services in accordance with the NYISO Services Tariff.

  • How Are Contributions to a Xxxxxxxxx Education Savings Account Reported for Federal Tax Purposes? Contributions to a Xxxxxxxxx Education Savings Account are reported on IRS Form 5498-ESA.

  • Orientation and In-Service Program The Hospital recognizes the need for a Hospital Orientation Program of such duration as it may deem appropriate taking into consideration the needs of the Hospital and the nurses involved.

  • Benefits on Layoff (The following clause is applicable to full-time employees only) In the event of a lay-off of a full-time employee the Hospital shall pay its share of insured benefits premium up to three (3) months from the end of the month in which the lay-off occurs or until the laid off employee is employed elsewhere, whichever occurs first.

  • Compensation Complaints All complaints involving or concerning the payment of compensation shall be initially filed in writing with the Human Resources Director. Only complaints which allege that employees are not being compensated in accordance with the provisions of this MOU shall be considered as grievances. Any other matters of compensation are to be resolved in the meeting and conferring process, if not detailed in the MOU which results from such meeting and conferring process shall be deemed withdrawn until the meeting and conferring process is next opened for such discussion. No adjustment shall be retroactive for more than two (2) years from the date upon which the complaint was filed.

  • Career Services Placement assistance is not provided. It is understood that the School does not and cannot promise or guarantee neither employment nor level of income or wage rate to any Student or Graduate.

  • Career Ladder Effective July 1, 2014, TALC and the District agreed to the 11 implementation of a Career Ladder for the advancement of instructional staff on the 12 Performance Salary Schedule. Elements of the Career Ladder are outlined and posted on 13 the District website and include detailed descriptions of Career Ladder levels and the 14 requirements for movement. All instructional staff hired on or after January 8, 2018 will 15 be placed on the Apprentice level of the Career Ladder.

  • Payroll Errors a. This provision applies when the Director of Personnel Services determines that an error has been made in relation to the base salary, overtime cash payment, or paid leave accruals, balances, or usage. In such cases the County shall, for purposes of future compensation, adjust such compensation to the correct amount. The Director also shall give written notice to the employee.

  • Benefits on Sick Leave Effective for absences beginning on or after April 1, 2000, the Hospital will pay the employer portion of the benefit premiums while an employee is on sick leave, including the EI period prior to the commencement of long term disability and LTD, to a maximum of 30 months from the date the absence began.

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