Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. SCHEDULE 2.13.2
Appears in 2 contracts
Samples: Local Exchange Telecommunications Services Resale Agreement, Local Exchange Telecommunications Services Resale Agreement
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. 00694-AR_060804.doc Sch. 2.13 - 2 SCHEDULE 2.13.2
Appears in 1 contract
Samples: Local Exchange Telecommunications Services Resale Agreement
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s =s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. 2000-011_012600a.doc Sch. 2.13 - 2 SCHEDULE 2.13.2
Appears in 1 contract
Samples: Local Exchange Telecommunications Services Resale Agreement
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. 00605-AR_013103.doc Sch. 2.13 - 2 SCHEDULE 2.13.2
Appears in 1 contract
Samples: Local Exchange Telecommunications Services Resale Agreement
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. 00801-AR_111705.doc Sch. 2.13 - 2 SCHEDULE 2.13.2
Appears in 1 contract
Samples: Local Exchange Telecommunications Services Resale Agreement
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. 00626-AR_050503.doc Sch. 2.13 - 2 SCHEDULE 2.13.2
Appears in 1 contract
Samples: Local Exchange Telecommunications Services Resale Agreement
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. Xxxxxx RESALE_KY 08.doc Sch. 2.13 - 2 SCHEDULE 2.13.2
Appears in 1 contract
Samples: Local Exchange Telecommunications Services Resale Agreement
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. Xxxxxx XXXXXX_XX 08.doc Sch. 2.13 - 2 SCHEDULE 2.13.2
Appears in 1 contract
Samples: Local Exchange Telecommunications Services Resale Agreement