Common use of Critical or Expedited Troubles Clause in Contracts

Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the Ameritech technician will offer a dispatch appointment and quoted repair time dependent upon Ameritech’s force-to-load condition. Ameritech's maintenance administrators will override this standard procedure on a non-discriminatory basis, using the same criteria as Ameritech uses to expedite intervals for itself and its subsidiaries, Affiliates and retail Customers. If Ameritech will be unable to meet a CLEC expedited request, Ameritech will notify CLEC and CLEC will have the option to implement the escalation process described in the Implementation Plan. Disaster Recovery The Implementation Plan will establish a process for disaster recovery that addresses the following: Events affecting Ameritech’s network, work centers and Operational Support Systems functions; Establishing and maintaining a single point of contact responsible for disaster recovery activation, statusing and problem resolution during the course of a disaster and restoration; Procedures for notifying CLEC of problems, initiating restoration plans and advising CLEC of the status of resolution; Definition of a disaster; and Equal priority, as between CLEC Customers and Ameritech Customers, for restoration efforts, consistent with FCC Service Restoration guidelines, including deployment of repair personnel, and access to spare parts and components.