Common use of Customer Complaint Investigations Clause in Contracts

Customer Complaint Investigations. ‌ When the City receives a complaint of a non-criminal nature against an employee, the employee will be notified of the complaint within one (1) week of receipt by the Department if an investigation will be made or if the employee’s evaluation will be affected. Such notice to the employee may be delayed up to thirty (30) days past the receipt of the complaint in situations where the investigation would be unduly jeopardized by such notice. If the employee faces discipline following an investigation, and if a written investigation report is available, the City shall give the involved employee(s) a written summary report of the result of the City’s investigation of non-criminal complaints, including a copy of the relevant complaint (redacted of complainant’s personal information, if necessary). The employee will be given the opportunity to respond in writing to the complaint. The employee’s written response will be permanently attached to the complaint and any copies thereof. If disciplinary action is taken, the City will comply with Article 17 - Discipline and Discharge.

Customer Complaint Investigations. ‌ When the City receives a complaint of a non-criminal nature against an employee, the employee will be notified of the complaint within one (1) week of receipt by the Department if an investigation will be made or if the employee’s evaluation will be affected. Such notice to the employee may be delayed up to thirty (30) days past the receipt of the complaint in situations where the investigation would be unduly jeopardized by such notice. If the employee faces discipline following an investigation, and if a written investigation report is available, the City shall give the involved employee(s) a written summary report of the result of the City’s investigation of non-criminal complaints, including a copy of the relevant complaint (redacted of complainant’s personal information, if necessary). The employee will be given the opportunity to respond in writing to the complaint. The employee’s written response will be permanently attached to the complaint and any copies thereof. If disciplinary action is taken, the City will comply with Article 17 - Discipline and Discharge.