Customer Satisfaction Improvement Plan. Three (3) months after the results of the Customer Satisfaction Surveys are available, the MSI, with the support of the Service Component Providers, shall provide a plan in accordance with Section 7.6(c) of the Agreement to address and improve the level of satisfaction. The progress of implementation and improvement shall be reported by the MSI on a monthly basis.
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Samples: pubext.dir.texas.gov, publishingext.dir.texas.gov, pubext.dir.texas.gov
