Common use of Customer Service Agent Clause in Contracts

Customer Service Agent. A. The work of a Customer Service Agent includes the functions which have been historically performed by Customer Service Agents at Southwest Airlines' stations and includes, but is not limited to, any or all of the following: 1) Provides total customer service to all people desiring to use customer or cargo service by being attentive to their needs and politely handling their inquiries promptly, completing required transactions. 2) Operates mechanical and electronic devices to handle ticketing and reservation transactions including restocking ticket stocks at gates, kiosks, STK’s, and ticket counters. 3) Charges and collects the proper fares, completes invoices, receipts and other documents needed to record ticketing and air cargo sales. 4) Books reservations, makes cancellations and changes to reservations, as required. 5) Maintains positive control over cash drawer and funds assigned and prevents overages/shortages by careful attention to duties so that accuracy is maintained. 6) Properly completes daily ticket report and cash drawer closeout. 7) Completes forms and reports as required by Company rules and procedures. 8) Properly maintains and wears the uniform and all its components as required by Company regulations and presents a neat, attractive appearance at all times while on duty. 9) Deals with mishandled customers as a result of oversales; delayed or canceled flights; lost, delayed or damaged luggage to resolve such problems quickly and in keeping with Company policy. 10) Has a good working knowledge of the currently effective Company tariffs and customer/cargo procedures. 11) Professionally handles the ticketing, check-in and boarding of all Southwest Airlines' domestic and international customers quickly and accurately while maintaining a pleasant manner and providing friendly and efficient service. 12) Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers to all other general inquiries from customers and other visitors to the airport terminal. 13) Provides assistance as required to customers at kiosks, STKs, and other checkin locations. 14) Customer Service Agents will have oversight for Unaccompanied Minors/youth supervision to the extent that the Customer experience allows and recognizing that other Southwest Employees may need to assist on occasion. 15) Where Skycap service is provided at airports with sixty (60) or more Southwest flight departures per day and in those other stations that are serviced by Southwest Airlines Skycaps, Customer Service Agents will be responsible for curbside Customer checkin. B. Southwest Airlines management and the International Association of Machinists District 142 share in the commitment to meet and discuss future Ground Operations technology initiatives and how these may impact the daily functions of Customer Service Agents. Furthermore, it is the intent of the Company to utilize our Customer Service Agents, when feasible, to continue to focus on and support our Customer Service commitment.

Customer Service Agent. A. The work of a Customer Service Agent includes the functions which have been historically performed by Customer Service Agents at Southwest Airlines' stations and includes, but is not limited to, any or all of the following: 1) Provides total customer service to all people desiring to use customer or cargo service by being attentive to their needs and politely handling their inquiries promptly, completing required transactions. 2) Operates mechanical and electronic devices to handle ticketing and reservation transactions including restocking ticket stocks at gates, kiosks, STK’s, kiosks and ticket counters. 3) Charges and collects the proper fares, completes invoices, receipts and other documents needed to record ticketing and air cargo sales. 4) Books reservations, makes cancellations and changes to reservations, as required. 5) Maintains positive control over cash drawer and funds assigned and prevents overages/shortages by careful attention to duties so that accuracy is maintained. 6) Properly completes daily ticket report and cash drawer closeout. 7) Completes forms and reports as required by Company rules and procedures. 8) Properly maintains and wears the uniform and all its components as required by Company regulations and presents a neat, attractive appearance at all times while on duty. 9) Deals with mishandled customers as a result of oversales; delayed or canceled flights; lost, delayed or damaged luggage to resolve such problems quickly and in keeping with Company policy. 10) Has a good working knowledge of the currently effective Company tariffs and customer/cargo procedures. 11) Professionally handles the ticketing, check-in and boarding of all Southwest Airlines' domestic and international customers quickly and accurately while maintaining a pleasant manner and providing friendly and efficient service. 12) Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers to all other general inquiries from customers and other visitors to the airport terminal. 13) Provides assistance as required to customers at kiosks, STKs, kiosks and other checkin locations. 14) Customer Service Agents will have oversight for Unaccompanied Minors/youth supervision to the extent that the Customer experience allows and recognizing that other Southwest Employees may need to assist on occasion. 15) Where Skycap service is provided at airports with sixty (60) or more Southwest flight departures per day and in those other stations that are serviced by Southwest Airlines Skycapsskycaps, Customer Service Agents will be responsible for curbside Customer checkin. B. Southwest Airlines management and the International Association of Machinists District 142 share in the commitment to meet and discuss future Ground Operations technology initiatives and how these may impact the daily functions of Customer Service Agents. Furthermore, it is the intent of the Company to utilize our Customer Service Agents, when feasible, to continue to focus on and support our Customer Service commitment.

Customer Service Agent. A. The work of a Customer Service Agent includes the functions which have been historically performed by Customer Service Agents at Southwest Airlines' stations and includes, but is not limited to, any or all of the following: 1) Provides total customer service to all people desiring to use customer or cargo service by being attentive to their needs and politely handling their inquiries promptly, completing required transactions. 2) Operates mechanical and electronic devices to handle ticketing and reservation transactions including restocking ticket stocks at gates, kiosks, STK’s, and ticket counters. 3) Charges and collects the proper fares, completes invoices, receipts and other documents needed to record ticketing and air cargo sales. 4) Books reservations, makes cancellations and changes to reservations, as required. 5) Maintains positive control over cash drawer and funds assigned and prevents overages/shortages by careful attention to duties so that accuracy is maintained. 6) Properly completes daily ticket report and cash drawer closeout. 7) Completes forms and reports as required by Company rules and procedures. 8) Properly maintains and wears the uniform and all its components as required by Company regulations and presents a neat, attractive appearance at all times while on duty. 9) Deals with mishandled customers as a result of oversales; delayed or canceled flights; lost, delayed or damaged luggage to resolve such problems quickly and in keeping with Company policy. 10) Has a good working knowledge of the currently effective Company tariffs and customer/cargo procedures. 11) Professionally handles the ticketing, check-in and boarding of all Southwest Airlines' domestic and international customers quickly and accurately while maintaining a pleasant manner and providing friendly and efficient service. 12) Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers to all other general inquiries from customers and other visitors to the airport terminal. 13) Provides assistance as required to customers at kiosks, STKs, and other checkin locations. 14) Customer Service Agents will have oversight for Unaccompanied Minors/youth supervision to the extent that the Customer experience allows and recognizing that other Southwest Employees may need to assist on occasion. 15) Where Skycap service is provided at airports with sixty (60) or more Southwest flight departures per day and in those other stations that are serviced by Southwest Airlines SkycapssSkycaps, Customer Service Agents will be responsible for curbside Customer checkin. B. Southwest Airlines management and the International Association of Machinists District 142 share in the commitment to meet and discuss future Ground Operations technology initiatives and how these may impact the daily functions of Customer Service Agents. Furthermore, it is the intent of the Company to utilize our Customer Service Agents, when feasible, to continue to focus on and support our Customer Service commitment.