Common use of Customer Service Standards Clause in Contracts

Customer Service Standards. Section 9.1 Office and Telephone 13 Section 9.2 Minimum Residential Customer Service Standards 13 Section 9.3 Liaison 15 ARTICLE X BREACH; EVENTS OF DEFAULT AND REMEDIES Section 10.1 Breach by Contractor 15 Section 10.2 Breach by Village 15 Section 10.3 Events of Default and Remedies of Village 16 Section 10.4 Events of Default and Remedies of Contractor 17 Section 10.5 Force Majeure……………………………………………………………. 17 ARTICLE XI INSURANCE AND INDEMNIFICATION Section 11.1 Insurance 18 Section 11.2 Indemnification 18 ARTICLE XII MISCELLANEOUS Section 12.1 Non-Assignability 19 Section 12.2 Equal Employment Opportunity 19 Section 12.3 Prevailing Wages 20 Section 12.4 Performance Bond 21 Section 12.5 Equipment to be Used by Contractor 21 Section 12.6 Compliance with Laws 22 Section 12.7 Care and Performance 22 Section 12.8 No Alcohol or Drugs 22 Section 12.9 Governing Law 22 Section 12.10 Severability 22 Section 12.11 Entire Agreement 23 Section 12.12 Notices 23 Section 12.13 Publicity 23 EXHIBIT A Pricing Sheet EXHIBIT B Insurance Provisions EXHIBIT C Village Collection Sites EXHIBIT D Designated Condominiums Included in Residential Service This SOLID WASTE & RECYCLING COLLECTION SERVICES AGREEMENT ("Agreement") is made and entered into , 2020 by and between

Customer Service Standards. 11 Section 9.1 Service Options; Changes in Service 11 Section 9.2 Office and Telephone 13 11 Section 9.2 9.3 Minimum Residential Customer Service Standards 12 Section 9.4 Cleanliness 13 Section 9.3 9.5 Customer Service Survey 13 Section 9.6 Liaison 15 13 ARTICLE X X. BREACH; EVENTS OF DEFAULT AND REMEDIES 14 Section 10.1 Breach by Contractor 15 14 Section 10.2 Breach by Village 15 Section 10.3 Events of Default and Remedies of Village 14 Section 10.3 Force Majeure 16 Section 10.4 Events of Default and Remedies of Contractor 17 Section 10.5 Force Majeure……………………………………………………………ARTICLE XI. 17 ARTICLE XI INSURANCE AND INDEMNIFICATION 16 Section 11.1 Insurance 18 16 Section 11.2 Indemnification 18 17 ARTICLE XII XII. MISCELLANEOUS 17 Section 12.1 Non-Assignability 19 17 Section 12.2 Equal Employment Opportunity 17 Section 12.3 Performance Bond 19 Section 12.3 Prevailing Wages 20 Section 12.4 Performance Bond 21 Section 12.5 Equipment to be Used by Contractor 21 19 Section 12.6 12.5 Compliance with Laws 22 20 Section 12.7 12.6 Care and Performance 22 20 Section 12.8 12.7 No Alcohol or Drugs 21 Section 12.8 Governing Law 21 Section 12.9 Severability 21 Section 12.10 Entire Agreement 21 Section 12.11 Notices 21 Section 12.12 Publicity 22 Section 12.9 Governing Law 12.13 No Interpretation against Drafter 22 Section 12.10 Severability 12.14 Independent Contractor 22 Section 12.11 Entire Agreement 23 Section 12.12 Notices 23 Section 12.13 Publicity 23 EXHIBIT A Pricing Sheet Schedule of Initial Rates and Prices EXHIBIT B Minimum Insurance Provisions EXHIBIT C Village Collection Sites EXHIBIT D Designated Condominiums Included in Residential Service Form of Performance Bond This COMMERCIAL SOLID WASTE & RECYCLING COLLECTION SERVICES FRANCHSE AGREEMENT ("Agreement") is made and entered into as of the day of , 2020 2024 by and betweenbetween , (the "Contractor") and the Village of Lindenhurst, Illinois (the "Village"). For convenience, the Contractor and the Village may be individually referred to as a “Party,” or collectively as “Parties.”

Customer Service Standards. 11 Section 9.1 Service Options; Changes in Service 11 Section 9.2 Office and Telephone 13 11 Section 9.2 9.3 Minimum Residential Customer Service Standards 12 Section 9.4 Cleanliness 13 Section 9.3 9.5 Customer Service Survey 13 Section 9.6 Liaison 15 13 ARTICLE X X. BREACH; EVENTS OF DEFAULT AND REMEDIES 14 Section 10.1 Breach by Contractor 15 14 Section 10.2 Breach by Village 15 Section 10.3 Events of Default and Remedies of Village 14 Section 10.3 Force Majeure 16 Section 10.4 Events of Default and Remedies of Contractor 17 Section 10.5 Force Majeure……………………………………………………………ARTICLE XI. 17 ARTICLE XI INSURANCE AND INDEMNIFICATION 16 Section 11.1 Insurance 18 16 Section 11.2 Indemnification 18 17 ARTICLE XII XII. MISCELLANEOUS 17 Section 12.1 Non-Assignability 19 17 Section 12.2 Equal Employment Opportunity 17 Section 12.3 Performance Bond 19 Section 12.3 Prevailing Wages 20 Section 12.4 Performance Bond 21 Section 12.5 Equipment to be Used by Contractor 21 19 Section 12.6 12.5 Compliance with Laws 22 20 Section 12.7 12.6 Care and Performance 22 20 Section 12.8 12.7 No Alcohol or Drugs 21 Section 12.8 Governing Law 21 Section 12.9 Severability 21 Section 12.10 Entire Agreement 21 Section 12.11 Notices 21 Section 12.12 Publicity 22 Section 12.9 Governing Law 12.13 No Interpretation against Drafter 22 Section 12.10 Severability 12.14 Independent Contractor 22 Section 12.11 Entire Agreement 23 Section 12.12 Notices 23 Section 12.13 Publicity 23 EXHIBIT A Pricing Sheet Schedule of Initial Rates and Prices EXHIBIT B Minimum Insurance Provisions EXHIBIT C Village Collection Sites EXHIBIT D Designated Condominiums Included in Residential Service Form of Performance Bond This COMMERCIAL SOLID WASTE & RECYCLING COLLECTION SERVICES FRANCHSE AGREEMENT ("Agreement") is made and entered into as of the day of , 2020 20 by and betweenbetween , (the "Contractor") and the Village of Lake Bluff, Illinois (the "Village").

Customer Service Standards. Section 9.1 Office and Telephone 13 Section 9.2 Minimum Residential Customer Service Standards 13 Section 9.3 Liaison 15 ARTICLE X BREACH; EVENTS OF DEFAULT AND REMEDIES Section 10.1 Breach by Contractor 15 Section 10.2 Breach by Village Township 15 Section 10.3 Events of Default and Remedies of Village Township 16 Section 10.4 Events of Default and Remedies of Contractor 17 Section 10.5 Force Majeure……………………………………………………………. 17 ARTICLE XI INSURANCE AND INDEMNIFICATION Section 11.1 Insurance 18 Section 11.2 Indemnification 18 ARTICLE XII MISCELLANEOUS Section 12.1 Non-Assignability 19 Section 12.2 Equal Employment Opportunity 19 Section 12.3 Prevailing Wages 20 Section 12.4 Performance Bond 21 Section 12.5 Equipment to be Used by Contractor 21 Section 12.6 Compliance with Laws 22 Section 12.7 Care and Performance 22 Section 12.8 No Alcohol or Drugs 22 Section 12.9 Governing Law 22 Section 12.10 Severability 22 Section 12.11 Entire Agreement 23 22 Section 12.12 Notices 23 Section 12.13 Publicity 23 EXHIBIT A Pricing Sheet EXHIBIT B Insurance Provisions EXHIBIT C Village Township Collection Sites EXHIBIT D Designated Condominiums Included in Residential Service This SOLID WASTE & RECYCLING COLLECTION SERVICES AGREEMENT ("Agreement") is made and entered into , 2020 2019 by and betweenbetween , (the "Contractor") and Fremont Township, Illinois (the "Township").

Customer Service Standards. Service Options; Changes in Service 12 Section 9.1 9.2 Office and Telephone 13 12 Section 9.2 9.3 Minimum Residential Customer Service Standards 13 12 Section 9.3 9.4 Liaison 15 14 Section 9.5 Customer Service Survey 14 ARTICLE X BREACH; EVENTS OF DEFAULT AND REMEDIES Section 10.1 Breach by Contractor 15 14 Section 10.2 Breach by Village 15 City 14 Section 10.3 Events of Default and Remedies of Village 16 City 15 Section 10.4 Events of Default and Remedies of Contractor 17 Section 10.5 Force Majeure……………………………………………………………. 17 16 ARTICLE XI INSURANCE AND INDEMNIFICATION Section 11.1 Insurance 18 16 Section 11.2 Indemnification 18 16 ARTICLE XII MISCELLANEOUS Section 12.1 Non-Assignability 19 17 Section 12.2 Equal Employment Opportunity 19 17 Section 12.3 Prevailing Wages 20 18 Section 12.4 Performance Bond 21 19 Section 12.5 Equipment to be Used by Contractor 21 19 Section 12.6 Compliance with Laws 22 19 Section 12.7 Care and Performance 22 19 Section 12.8 No Alcohol or Drugs 22 20 Section 12.9 Governing Law 22 20 Section 12.10 Severability 22 20 Section 12.11 Entire Agreement 23 20 Section 12.12 Notices 23 20 Section 12.13 Publicity 23 21 EXHIBIT A Pricing Sheet EXHIBIT B Insurance Provisions EXHIBIT C Village Municipal Collection Sites Sites‌ EXHIBIT D Designated Condominiums Included in Residential Service Chapter 10 – City of Highwood Code This RESIDENTIAL SOLID WASTE & RECYCLING COLLECTION SERVICES AGREEMENT ("Agreement") is made and entered into , 2020 by and betweenbetween , (the "Contractor") and the City of Highwood, Illinois (the "City").

Customer Service Standards. Service Options; Changes in Service 17 Section 9.1 9.2 Office and Telephone 13 17 Section 9.2 9.3 Minimum Residential Customer Service Standards 13 17 Section 9.3 9.4 Liaison 15 19 Section 9.5 Customer Service Survey 19 ARTICLE X BREACH; EVENTS OF DEFAULT AND REMEDIES Section 10.1 Breach by Contractor 15 19 Section 10.2 Breach by Village 15 City 19 Section 10.3 Events of Default and Remedies of Village 16 City 20 Section 10.4 Events of Default and Remedies of Contractor 17 21 Section 10.5 Force Majeure……………………………………………………………. 17 Majeure 21 ARTICLE XI INSURANCE AND INDEMNIFICATION Section 11.1 Insurance 18 22 Section 11.2 Indemnification 18 22 ARTICLE XII MISCELLANEOUS Section 12.1 Non-Assignability 19 23 Section 12.2 Equal Employment Opportunity 19 23 Section 12.3 Prevailing Wages 20 24 Section 12.4 Performance Bond 21 25 Section 12.5 Equipment to be Used by Contractor 21 25 Section 12.6 Compliance with Laws 22 26 Section 12.7 Care and Performance 22 26 Section 12.8 No Alcohol or Drugs 22 26 Section 12.9 Governing Law 22 26 Section 12.10 Severability 22 26 Section 12.11 Entire Agreement 23 26 Section 12.12 Notices 23 27 Section 12.13 Publicity 23 28 EXHIBIT A Pricing Sheet EXHIBIT B Insurance Provisions EXHIBIT C Village Municipal Collection Sites EXHIBIT D Designated Condominiums Included in Residential Service Map of Streets This SOLID WASTE & RECYCLING COLLECTION SERVICES AGREEMENT ("Agreement") is made and entered into , 2020 2015 by and betweenbetween , (the "Contractor") and the City of Highland Park, Illinois (the "City").