Common use of Customer Service to MMCAP Infuse Clause in Contracts

Customer Service to MMCAP Infuse. ‌ The Wholesaler will designate an Account Management Team for MMCAP Infuse. The assigned Account Management Team will have the depth of experience needed to serve in a solution- oriented role. The principal resources identified by the Wholesaler are confirmed as to having the authority to make decisions on behalf of the Wholesaler and to be empowered to provide accountability. The Account Management Team will be staffed with qualified resources along with additional resources to provide sufficient back-up support in the event that the principal resources become unavailable. 1. The Wholesaler’s designated Primary Account Representatives for MMCAP Infuse will be Xxxxx Xxxxx, Director State Government, xxxxx.xxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000, Xxxx Xxxxxx, Manager State Government, xxxx.xxxxxx@xxxxxxxxxxxxxx.xxx , 000- 000-0000, and Xxxx Xxx, Manager State Government Compliance, xxxx.xxx@xxxxxxxxxxxxxx.xxx 614-757- 9449. 2. Additional functional contacts are: a. Contract issues/discrepancies (product stocking, product loading, pricing): Xxxxxxx Xxxxx, Consultant xxxxxxx.xxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000. b. Class of trade issues (contract eligibility, denials, etc.): Xxxxxxx Xxxxx, Consultant xxxxxxx.xxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000. c. Issues concerning MMCAP Infuse’s invoice auditing service: Xxxxxxx Xxxxx, Consultant xxxxxxx.xxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000. d. Wholesaler distribution service fees: Xxxx Xxx, Manager State Government Compliance, xxxx.xxx@xxxxxxxxxxxxxx.xxx , 000- 000-0000. e. Data/reporting issues: Xxxx Xxx, Manager State Government Compliance, xxxx.xxx@xxxxxxxxxxxxxx.xxx , 000- 000-0000. f. Shareback fee process: Xxxxx Xxxxxx, Consultant Account Management, Xxxxx.xxxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000 g. Electronic invoice auditing dispute resolution: Xxxxxxx Xxxxx, Consultant xxxxxxx.xxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000. h. Service fee /cost of goods discounts: Regional Leaders and Senior Specialists will be responsible for any service fee discount inquiries specific to their assigned member states. Any escalated inquiries surrounding service fee/cost of goods discounts should be directed to Xxxx Xxxxxx, xxxx.xxxxxx@xxxxxxxxxxxxxx.xxx, 000- 000-0000. i. DSCSA: Xxxx Xxx, Manager State Government Compliance, xxxx.xxx@xxxxxxxxxxxxxx.xxx , 000- 000-0000 j. Accounts receivable: Xxxxxxxx Xxxxxx, Collections Manager, xxxxxxxx.xxxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000

Customer Service to MMCAP Infuse. ‌ The Wholesaler will designate an Account Management Team for MMCAP Infuse. The assigned Account Management Team will have the depth of experience needed to serve in a solution- oriented role. The principal resources identified by the Wholesaler are confirmed as to having the authority to make decisions on behalf of the Wholesaler and to be empowered to provide accountability. The Account Management Team will be staffed with qualified resources along with additional resources to provide sufficient back-up support in the event that the principal resources become unavailable. 1. The Wholesaler’s designated Primary Account Representatives for MMCAP Infuse will be Xxxxx Xxxxx, Director State Government, xxxxx.xxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000, Xxxx Xxxxxx, Manager State Government, xxxx.xxxxxx@xxxxxxxxxxxxxx.xxx , 000- 000-0000, and Xxxx Xxx, Manager State Government Compliance, xxxx.xxx@xxxxxxxxxxxxxx.xxx 614-757- 9449. 2. Additional functional contacts are: a. Contract issues/discrepancies (product stocking, product loading, pricing): Xxxxxxx Xxxxx, Consultant xxxxxxx.xxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000. b. Class of trade issues (contract eligibility, denials, etc.): Xxxxxxx Xxxxx, Consultant xxxxxxx.xxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000. c. Issues concerning MMCAP Infuse’s invoice auditing service: Xxxxxxx Xxxxx, Consultant xxxxxxx.xxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000. d. Wholesaler distribution service fees: Xxxx Xxx, Manager State Government Compliance, xxxx.xxx@xxxxxxxxxxxxxx.xxx , 000- 000-0000. e. Data/reporting issues: Xxxx Xxx, Manager State Government Compliance, xxxx.xxx@xxxxxxxxxxxxxx.xxx , 000- 000-0000. f. Shareback fee process: Xxxxx Xxxxxx, Consultant Account Management, Xxxxx.xxxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000 g. Electronic invoice auditing dispute resolution: Xxxxxxx Xxxxx, Consultant xxxxxxx.xxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000. h. Service fee /cost of goods discounts: Regional Leaders and Senior Specialists will be responsible for any service fee discount inquiries specific to their assigned member states. Any escalated inquiries surrounding service fee/cost of goods discounts should be directed to Xxxx Xxxxxx, xxxx.xxxxxx@xxxxxxxxxxxxxx.xxx, 000- 000-0000. i. DSCSA: Xxxx Xxx, Manager State Government Compliance, xxxx.xxx@xxxxxxxxxxxxxx.xxx , 000- 000-0000 j. Accounts receivable: Xxxxxxxx Xxxxxx, Collections Manager, xxxxxxxx.xxxxxx@xxxxxxxxxxxxxx.xxx , 000-000-0000