Common use of Customer Services and Grievances Clause in Contracts

Customer Services and Grievances. In case of any Customer Service issues/complaint/grievance regarding the loan, obtaining loan account statement, photocopy of title documents, return of original documents on closure/transfer of the loan the customer may approach Branch -In-charge of the business location where he/she had his/her account and make an entry in the Complaint Register maintained at the Branch (During the working hours from 9.30 am to 6 pm) Customer may also write / communicate with the concerned location for redressal of the grievance. The complaint would normally be resolved within 15 working days of receipt of the same . First Level Contact complaint to lodge the Branch Manager of the branch location where he/she has his/her account and register complaint letter /email / visiting the branch office, Xxxxx a written complaint Resolution time 15 working days Second Level E-mail ID / Contact no to lodge the complaint xxxxxxx@xxxxxxxx.xxx Call us at +000000000000 Contact to lodge the XXXXX HOUSING FINANCE PRIVATE LIMITED complaint 18th Floor, ZSI, Phiroj Jeejeebhoy Tower, BSE Xxxxxxxx, Xxxx, Xxxxxx 000000, Xxxxxxxxxxx, Xxxxx Contact: +00 00000 00000 Resolution time 10 working days In case the complainant is still dissatisfied with the response received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx/, OR in offline mode by post, in the prescribed format available at link at the following address: Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi-110003 or E-mail at xxxxxx@xxx.xxx.xx

Customer Services and Grievances. In case of any Customer Service issues/complaint/grievance regarding the loan, obtaining loan account statement, photocopy of title documents, return of original documents on closure/transfer of the loan the customer may approach Branch -In-charge of the business location where he/she had his/her account and make an entry in the Complaint Register maintained at the Branch (During the working hours from 9.30 am to 6 pm) Customer may also write / communicate with the concerned location for redressal of the grievance. The complaint would normally be resolved within 15 working days of receipt of the same . First Level Contact complaint to lodge the Branch Manager of the branch location where he/she has his/her account and register complaint letter /email / visiting the branch office, Xxxxx a written complaint Resolution time 15 working days Second Level E-mail ID / Contact no to lodge the complaint xxxxxxx@xxxxxxxx.xxx Call us at +000000000000 Contact complaint to lodge the XXXXX HOUSING FINANCE PRIVATE LIMITED complaint 18th Floor, ZSI, Phiroj Jeejeebhoy Tower, BSE XxxxxxxxBuilding, XxxxFort, Xxxxxx 000000Mumbai 400001, XxxxxxxxxxxMaharashtra, Xxxxx India Contact: +00 00000 00000 Resolution time 10 working days In case the complainant is still dissatisfied with the response received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx/, OR in offline mode by post, in the prescribed format available at link at the following address: Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi-110003 or E-mail at xxxxxx@xxx.xxx.xx

Customer Services and Grievances. In case of any Customer Service issues/complaint/grievance regarding the loan, obtaining loan account statement, photocopy of title documents, return of original documents on closure/transfer of the loan the customer may approach Branch -In-charge of the business location where he/she had his/her account and make an entry in the Complaint Register maintained at the Branch (During the working hours from 9.30 am to 6 pm) Customer may also write / communicate with the concerned location for redressal of the grievance. The complaint would normally be resolved within 15 working days of receipt of the same . Grievance Redressal First Level Contact complaint to lodge the complaint Branch Manager of the branch location where he/she has his/her account and register complaint letter /email / visiting the branch office, Xxxxx a written complaint Resolution time 15 working days Second Level E-mail ID / Contact no to lodge the complaint xxxxxxx@xxxxxxxx.xxx Call us at +000000000000 Contact to lodge the complaint XXXXX HOUSING FINANCE PRIVATE LIMITED complaint 18th Floor, ZSI, Phiroj Jeejeebhoy Tower, BSE XxxxxxxxBuilding, XxxxFort, Xxxxxx 000000Mumbai 400001, XxxxxxxxxxxMaharashtra, Xxxxx India Contact: +00 00000 00000 Resolution time 10 working days In case the complainant is still dissatisfied with the response received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx/, OR in offline mode by post, in the prescribed format available at link at the following address: Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi-110003 or E-mail at xxxxxx@xxx.xxx.xx

Customer Services and Grievances. In case of any Customer Service issues/complaint/grievance regarding the loan, obtaining loan account statement, photocopy of title documents, return of original documents on closure/transfer of the loan the customer may approach Branch -In-charge of the business location where he/she had his/her account and make an entry in the Complaint Register maintained at the Branch (During the working hours from 9.30 am to 6 pm) Customer may also write / communicate with the concerned location for redressal of the grievance. The complaint would normally be resolved within 15 working days of receipt of the same . First Level Contact complaint to lodge the complaint Branch Manager of the branch location where he/she has his/her account and register complaint letter /email / visiting the branch office, Xxxxx a written complaint Resolution time 15 working days Second Level E-mail ID / Contact no to lodge the complaint xxxxxxx@xxxxxxxx.xxx Call us at +000000000000 Contact to lodge the complaint XXXXX HOUSING FINANCE PRIVATE LIMITED complaint 18th Floor, ZSI, Phiroj Jeejeebhoy Tower, BSE XxxxxxxxBuilding, XxxxFort, Xxxxxx 000000Mumbai 400001, XxxxxxxxxxxMaharashtra, Xxxxx India Contact: +00 00000 00000 Resolution time 10 working days In case the complainant is still dissatisfied with the response received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx/, OR in offline mode by post, in the prescribed format available at link at the following address: Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi-110003 or E-mail at xxxxxx@xxx.xxx.xx