Common use of Customer Services and Grievances Clause in Contracts

Customer Services and Grievances. In case of any Customer Service issues/complaint/grievance regarding the loan, obtaining loan account statement, photocopy of title documents, return of original documents on closure/transfer of the loan the customer may approach Branch -In-charge of the business location where he/she had his/her account and make an entry in the Complaint Register maintained at the Branch (During the working hours from 9.30 am to 6 pm) Customer may also write / communicate with the concerned location for redressal of the grievance. The complaint would normally be resolved within 15 working days of receipt of the same . Grievance Redressal First Level Contact to lodge the complaint Branch Manager of the branch location where he/she has his/her account and register complaint letter /email / visiting the branch office, Xxxxx a written complaint Resolution time 15 working days Second Level E-mail ID / Contact no to lodge the complaint xxxxxxx@xxxxxxxx.xxx Call us at +000000000000 Contact to lodge the complaint XXXXX HOUSING FINANCE PRIVATE LIMITED 18th Floor, ZSI, Phiroj Jeejeebhoy Tower, BSE Building, Fort, Mumbai 400001, Maharashtra, India Contact: +00 00000 00000 Resolution time 10 working days In case the complainant is still dissatisfied with the response received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx/, OR in offline mode by post, in the prescribed format available at link at the following address: xxxx://xxx.xxx.xx/Grievance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical- Mode.pdf Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi-110003 or E-mail at xxxxxx@xxx.xxx.xx

Customer Services and Grievances. In case of any Customer Service issues/complaint/grievance regarding the loan, obtaining loan account statement, photocopy of title documents, return of original documents on closure/transfer of the loan the customer may approach Branch -In-charge of the business location where he/she had his/her account and make an entry in the Complaint Register maintained at the Branch (During the working hours from 9.30 am to 6 pm) Customer may also write / communicate with the concerned location for redressal of the grievance. The complaint would normally be resolved within 15 working days of receipt of the same . Grievance Redressal First Level Contact complaint to lodge the complaint Branch Manager of the branch location where he/she has his/her account and register complaint letter /email / visiting the branch office, Xxxxx a written complaint Resolution time 15 working days Second Level E-mail ID / Contact no to lodge the complaint xxxxxxx@xxxxxxxx.xxx Call us at +000000000000 Contact complaint to lodge the complaint XXXXX HOUSING FINANCE PRIVATE LIMITED 18th Floor, ZSI, Phiroj Jeejeebhoy Tower, BSE Building, Fort, Mumbai 400001, Maharashtra, India Contact: +00 00000 00000 Resolution time 10 working days In case the complainant is still dissatisfied with the response received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx/, OR in offline mode by post, in the prescribed format available at link at the following address: xxxx://xxx.xxx.xx/Grievance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical- Mode.pdf Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi-110003 or E-mail at xxxxxx@xxx.xxx.xx

Customer Services and Grievances. In case of any Customer Service issues/complaint/grievance regarding the loan, obtaining loan account statement, photocopy of title documents, return of original documents on closure/transfer of the loan the customer may approach Branch -In-charge of the business location where he/she had his/her account and make an entry in the Complaint Register maintained at the Branch (During the working hours from 9.30 am to 6 pm) Customer may also write / communicate with the concerned location for redressal of the grievance. The complaint would normally be resolved within 15 working days of receipt of the same . if possible Grievance Redressal First Level E-mail ID / Contact no to lodge the complaint Branch Manager of the branch location where he/she has his/her account and register complaint letter /email / visiting the branch office, Xxxxx a written complaint xxxxxxxxx@xxxxxxxxxxxx.xxx Call on 0000000000 Resolution time 15 working days Second Level E-mail ID / Contact no to lodge the complaint xxxxxxx@xxxxxxxx.xxx xxxxxxxxxx@xxxxxxxxxxxx.xxx Call us at +000000000000 Contact to lodge the complaint XXXXX HOUSING FINANCE PRIVATE LIMITED 18th Floor, ZSI, Phiroj Jeejeebhoy Tower, BSE Building, Fort, Mumbai 400001, Maharashtra, India Contact: +00 00000 00000 on 0000000000 Resolution time 10 21 working days In case the complainant is still dissatisfied with the response received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx/, OR in offline mode by post, in the prescribed format available at link at the following address: xxxx://xxx.xxx.xx/Grievance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical- Mode.pdf Complaint Redressal CellThe Officer-in-Charge, Department of Regulation & Non-Banking Supervision, National Housing BankReserve Bank of India, 4th Mumbai Regional Office, 3rd Floor, Core-5AOpposite Mumbai Central Station, India Habitat CentreByculla, Lodhi RoadMumbai- 400 008 Email: xxxxxxx@xxx.xxx.xx It is hereby agreed that for detailed terms and conditions of the loan, New Delhi-110003 the parties hereto shall refer to and rely upon the Loan Agreement and other security documents executed/ to be executed by them. The details contained in this document may be subject to change as per company policies and in line with the terms contained in the Loan Agreement. The above terms and conditions have been read by the Borrower(s) / read over to the Borrower(s) and have been understood by the Borrower(s). The Borrower(s) has received a copy of the MITC and has appended his/her/their signatures / thumb impression to this document of his free consent and volition in sound state of mind after understanding the terms and conditions mentioned herein, under the Loan Documents and the Sanction Letter. Signature or E-mail at xxxxxx@xxx.xxx.xxthumb impression of the Borrower/(s) Signature & Name of the authorized person /Guarantor(s) Note:

Customer Services and Grievances. In case of any Customer Service issues/complaint/grievance regarding the loan, obtaining loan account statement, photocopy of title documents, return of original documents on closure/transfer of the loan the customer may approach Branch -In-charge of the business location where he/she had his/her account and make an entry in the Complaint Register maintained at the Branch (During the working hours from 9.30 am to 6 pm) Customer may also write / communicate with the concerned location for redressal of the grievance. The complaint would normally be resolved within 15 working days of receipt of the same . Grievance Redressal First Level Contact complaint to lodge the complaint Branch Manager of the branch location where he/she has his/her account and register complaint letter /email / visiting the branch office, Xxxxx a written complaint Resolution time 15 working days Second Level E-mail ID / Contact no to lodge the complaint xxxxxxx@xxxxxxxx.xxx Call us at +000000000000 Contact to lodge the complaint XXXXX HOUSING FINANCE PRIVATE LIMITED complaint 18th Floor, ZSI, Phiroj Jeejeebhoy Tower, BSE BuildingXxxxxxxx, FortXxxx, Mumbai 400001Xxxxxx 000000, MaharashtraXxxxxxxxxxx, India Xxxxx Contact: +00 00000 00000 Resolution time 10 working days In case the complainant is still dissatisfied with the response received/ or where no response is received, the Complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link xxxxx://xxxxx.xxxxxxxxx.xxx.xx/, OR in offline mode by post, in the prescribed format available at link at the following address: xxxx://xxx.xxx.xx/Grievance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical- Mode.pdf Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi-110003 or E-mail at xxxxxx@xxx.xxx.xx