Customer Support and Maintenance Agreements Sample Clauses

Customer Support and Maintenance Agreements. The Parties shall transition each of Reuters’ and its Affiliates’ customers of non-Embedded TSI Products to a support and maintenance agreement directly between TSI and such customer, no later than the expiration, termination or next renewal of such customer’s support and maintenance agreement with Reuters, but in no event later than October 1, 2004. If Reuters has the contractual option or other legal right to terminate its support and maintenance agreement for TSI Products with any customer, then upon TSI’s request, Reuters shall terminate such agreement and shall cooperate with TSI and use all reasonable efforts to enable TSI to promptly enter into a direct support and maintenance agreement with such customer, including without limitation holding joint meetings with each such customer. With respect to all other customers, the Parties shall discuss in good faith and mutually determine, on a customer-by-customer basis, promptly after the Transfer Date, whether to: (i) immediately assign Reuters’ support and maintenance agreement with such customer to TSI; (ii) immediately replace such support and maintenance agreement with a new support and maintenance agreement between TSI and such customer; or (iii) enter into a new support and maintenance agreement between TSI and such customer upon the expiration or next renewal of such customer’s support and maintenance agreement with Reuters, but in no event later than October 1, 2004. After mutually determining which of the foregoing options to pursue with respect to a particular customer, both Parties shall take all reasonably practicable steps and otherwise use all reasonable efforts to promptly accomplish such result, including without limitation holding joint meetings with each such customer to persuade such customer to agree to such result. After the Effective Date, for all sales of TSI Products by Reuters to the Project List pursuant to Section 6.2, and all sales of the TIBCO BusinessFactor product to Financial Services Companies pursuant to Section 2.6(c), Reuters shall cause each such customer to enter into a direct support and maintenance agreement with TSI in accordance with TSI’s standard support and maintenance terms.
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Related to Customer Support and Maintenance Agreements

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Yield Maintenance Agreement The Trustee is hereby authorized and directed to, and agrees that it shall, enter into the Yield Maintenance Agreement on behalf of the Trust Fund.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Maintenance and Support For so long as you timely pay your SaaS Fees according to the Invoicing and Payment Policy, then in addition to the terms set forth in the SLA and the Support Call Process, we will:

  • Customer Agreement In the event of a conflict between this Agreement and any other agreement between the Bank and the Customer relating to the Account, the terms of this Agreement will prevail, and in all other respects the terms of the other agreement relating to the Account shall apply with respect to any matters not covered by this Agreement. Regardless of any provision in any such agreement, the State of New York shall be deemed to be the Bank’s location for the purposes of this Agreement and the perfection and priority of the Secured Party’s security interest in the Account.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Information Systems Acquisition Development and Maintenance Security of System Files. To protect City Information Processing Systems and system files containing information, Service Provider will ensure that access to source code is restricted to authorized users whose specific job function necessitates such access.

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