Customer Support/Returns. All Customer disputes, returns, claims, refunds, etc., are Seller's responsibility, subject to the requirements of this section. Unless otherwise approved in writing by Newegg, all returns shall be handled by Seller directly with the Customer pursuant to Seller's thirty (30) day replacement or money-back guarantee, which permits a Customer who purchases a Product on the Website to return it for a refund or exchange for at least 30 calendar days from the date the Product is delivered to the Customer. Newegg may provide Seller's e-mail address and/or other contact information to Customers who purchase Products. Seller must respond promptly to all Customer inquiries before close of the following business day. With respect to any Product returned to Newegg by a Customer, Newegg reserves the right to ship the Product to Seller and xxxx Xxxxxx for Newegg's actual shipping cost. Seller, not Newegg, shall have title to all Products returned by a Customer to Newegg or Seller, and Seller shall bear all risk of loss as to such returned Products.
Customer Support/Returns. All Customer disputes, returns, claims, refunds, etc., are Newegg’s responsibility, subject to the requirements of this section. Unless otherwise approved in writing by Newegg, all returns shall be handled by Seller directly with the Customer pursuant to Seller’s thirty (30) day replacement or money-back guarantee, which permits a Customer who purchases a Product on the Website to return it for a refund or exchange, with no charge for return shipping labels for products up to 50 pounds, for at least 30 calendar days from the date the Product is delivered to the Customer. Notwithstanding the foregoing, in the event of the return or exchange of any Product where the customer is not at fault due to reasons including but not limited to receiving a Product which is defective or receiving an incorrect or different item other than what was ordered, Seller shall acknowledge full liability for the return shipping label, irrespective of the weight of the package and such returning shipping label shall be provided to the customer at no charge to the customer. Newegg may provide Seller's e-mail address and/or other contact information to Customers who purchase Products. Seller must respond promptly to all Customer inquiries before close of the following business day. With respect to any Product returned to Newegg by a Customer, Newegg reserves the right to ship the Product to Seller and xxxx Xxxxxx for Newegg's actual shipping cost. Seller, not Newegg, shall have title to all Products returned by a Customer to Newegg or Seller, and Seller shall bear all risk of loss as to such returned Products. • Within two (2) business days of Seller's receipt of Product returned by Customer via an approved RMA request, Seller must provide prompt refunds to Customer in cases of shipment damage and/or non-conformity with product description. Where Seller receives a Customer notice of non-delivery, Seller will resolve the issue and/or refund the Customer within two (2) business days from the date of Customer's notification to Seller. • If Newegg receives a Customer complaint regarding any Seller Product or Seller's fulfillment or Seller's customer service, Newegg reserves the right to investigate the complaint, with the full cooperation of Seller. In response to such complaint, Xxxxxx agrees that Newegg shall have complete discretion to provide such Customer a full or partial refund or other payment, and Xxxxxx agrees to promptly reimburse Newegg for any such refund or payment. For ea...
Customer Support/Returns. All Customer disputes, returns, claims, and refunds shall be Newegg’s responsibility, subject to the terms of this Section 5.5. The obligations of the Parties under this Agreement with respect to customer service and the return of Products purchased by Customers (“Product Returns”) shall be subject to different rules depending on whether or not the applicable Customer is located in the People’s Republic of China (collectively, “PRC Customers”) or is located in any other jurisdiction (collectively, “Non-PRC Customers”).
Customer Support/Returns. All Customer disputes, returns, claims, refunds, etc., are Newegg’s responsibility, subject to the requirements of this section. Unless otherwise approved in writing by Newegg, all returns shall be handled by Seller directly with the Customer pursuant to Seller’s thirty
