Database Maintenance and Support. Service Provider responsibilities include:
1. Maintain the databases to meet performance standards, to maximize efficiency, and to minimize outages.
2. Maintain, update, and implement database archive tools, processes and procedures to maintain the integrity of the database and recover from an outage or corruption in a timely manner in order to meet DIR’s and DIR Customers’ business requirements.
2.1. Provide periodic recovery capability testing as requested by DIR Customers per guidelines identified in the Service Management Manual in specific DIR Business Operational sections.
3. Provide physical database management support, including providing backups and restores of data in a timely manner and according to DIR and DIR Customers required schedule and frequency defined in the Service Management Manual.
4. Install, maintain, and support database Software products.
5. Test and implement database environment changes, as approved by DIR or DIR Customers.
6. Monitor database capacity and proactively provide capacity planning to prevent situations caused by lack of capacity (for example: dataset or table space capacity events, full log files, etc.) in coordination with DIR and DIR Customers.
6.1. Monitor, alert and take action on threshold exceptions (e.g. dataset or table space capacity events, full log files, file systems, etc.), and provide alerts to DIR Customers as specified in the Service Management Manual.
6.2. Report on alerts and monitoring to DIR Customer, as specified in the Service Management Manual.
7. In the event of unusual activity (e.g. resource intensive queries),
7.1. Correct situations caused by lack of capacity in a timely manner (e.g. dataset or table space capacity events, full log files, etc.)
7.2. Assist the DIR Customer in analyzing and recommending improvements to prevent future occurrences.
8. Perform the creation, implementation and maintenance of scripts related to the physical database function for all databases, in all supported environments.
Database Maintenance and Support. Service Provider responsibilities include:
1. Maintain the databases to meet performance standards, to maximize efficiency, and to minimize outages.
2. Maintain, update, and implement database archive tools, processes and procedures to maintain the integrity of the database and recover from an outage or corruption in a timely manner in order to meet DIR Customers’ business requirements.
2.1. Provide periodic recovery capability testing as requested by DIR Customers per guidelines identified in the Service Management Manual in specific DIR Business Operational sections.
3. Provide physical database management support, including providing backups and restores of data in a timely manner.
4. Install, maintain, and support database Software products.
5. Test and implement database environment changes, as approved by DIR Customer.
6. Monitor database capacity and proactively provide capacity planning to prevent situations caused by lack of capacity (for example: dataset or table space capacity events, full log files, etc.) in coordination with DIR Customer.
7. In the event of unusual activity (e.g. resource intensive queries):
7.1. Correct situations caused by lack of capacity in a timely manner (for example, dataset or table space capacity events, full log files, etc.)
7.2. Assist the DIR Customer in analyzing and recommending improvements to prevent future occurrences.
