Dealing with Incidents. (a) The Access Provider may take such steps as it considers appropriate to deal with an Incident. The Operator must comply with any directions of the Access Provider in connection with the Incident, including in relation to clearing tracks.
Dealing with Incidents. 8.1. An employee of the Service Provider will assess the Incident reported by the Client as soon as possible to subsequently record the Priority. The Priority will be determined on the basis of the Impact and Urgency of the Incident. The Urgency will be recorded in conformity with the overview below with the aid of the information provided by the Client. Days until the event The full application is Unavailable or general services do not function An important function is Unavailable and/or a large bug in the software, general services do not function A less important function is Unavailable and/or a small bug in the software, general services do not function 7 or more days High Low Low
Dealing with Incidents. 1. Any incidents involving the unintentional or deliberate accessing of inappropriate material by staff or students, must be recorded in handwriting with the date, time and other relevant details and given to the principal
