Dealing with Incidents. 8.1. An employee of the Service Provider will assess the Incident reported by the Client as soon as possible to subsequently record the Priority. The Priority will be determined on the basis of the Impact and Urgency of the Incident. The Urgency will be recorded in conformity with the overview below with the aid of the information provided by the Client. Days until the event The full application is Unavailable or general services do not function An important function is Unavailable and/or a large bug in the software, general services do not function A less important function is Unavailable and/or a small bug in the software, general services do not function 7 or more days High Low Low
Dealing with Incidents. Any incidents involving the unintentional or deliberate accessing of inappropriate material by staff or students, must be recorded in handwriting with the date, time and other relevant details and given to the principal
Dealing with Incidents. (a) The Access Provider may take such steps as it considers appropriate to deal with an Incident. The Operator must comply with any directions of the Access Provider in connection with the Incident, including in relation to clearing tracks.
(b) Without limiting any other provision of this Agreement, the Access Provider may move equipment or Rolling Stock of the Operator or require the Operator to do so, and may engage third party contractors for the purposes of moving or re-railing equipment or Rolling Stock. The Operator must reimburse the Access Provider for any reasonable costs incurred by the Access Provider as a result of the Incident to the extent that the Incident or those costs were caused or contributed to by the Operator or the Operator’s Associates. The Access Provider must use reasonable endeavours to minimise costs incurred under this paragraph (b).
Dealing with Incidents. (a) The Access Provider may take such steps as it considers appropriate to deal with an Incident. The Operator must comply with any directions of the Access Provider in connection with the Incident, including in relation to clearing tracks.
(b) Without limiting any other provision of this Agreement, the Access Provider may move equipment or Rolling Stock of the Operator or require the Operator to do so, and may engage third party contractors for the purposes of moving or re-railing equipment or Rolling Stock. The Operator must reimburse the Access Provider for any reasonable costs incurred by the Access Provider as a result of the Incident to the extent that the Incident or those costs were caused or contributed to by the Operator or the Operator’s Associates. The Access Provider must use reasonable endeavours to minimise costs incurred under this paragraph (b).
(c) The Operator acknowledges and agrees that passenger train services will have priority over the Operator’s Services in the case of an Incident.
(d) Where the Operator is required by ASX listing rules to disclose information about an Incident, the Operator must consult with the Access Provider as to the form and content of the comment prior to making any public disclosure.
Dealing with Incidents. (a) The Access Provider may take such steps as it considers appropriate to deal with an Incident. The Operator must comply with any directions of the Access Provider in connection with the Incident, including in relation to clearing tracks.
(b) Without limiting any other provision of this Agreement, the Access Provider may move equipment or Rolling Stock of the Operator or require the Operator to do so, and may engage third party contractors for the purposes of moving or re-railing equipment or Rolling Stock. The Operator must reimburse the Access Provider for any costs incurred by the Access Provider as a result of the Incident to the extent that the Incident or those costs were caused or contributed to by the Operator or the Operator’s Associates.
(c) The Operator acknowledges and agrees that passenger train services will have priority over the Operator in the case of an Incident.
(d) The Operator must not make any public comment concerning an Incident without the prior written approval of the Access Provider.
