Default arrangements. 15. Any disputes in the first instance will be dealt with by nominated representatives or Chair of the LLAS and equivalent representative of XLAS who will discuss problems and agree ways to overcome these. There will be an expectation that any problems will be rectified.
Default arrangements. The default payment method for all staff exceeding 76 hours per fortnight will be Time off In Lieu (TOIL) to the maximum number of hours permitted at Clause 4.2.2 below, following which a cash payment at time and a half will be made, unless otherwise negotiated with their Manager.
Default arrangements. If the Operator and AT have not agreed the above items by the Variation Commencement Date the following default arrangements will apply in relation to the Full Year that commences on the Variation Commencement Date: a The Operations Management Plan for the Full Year that commences on the Variation Commencement Date shall be the Operations Management Plan that is in effect on 31 January 2012 (except as noted otherwise below): b The Approved Direct Cost Budget shall be the Target Reimbursable Costs that apply as at 31 January 2012 for the 2011/12 Full Year plus: i any increase in the Operator’s labour costs during that Full Year under any MECA that has been approved by AT (such approval not to be unreasonably withheld); ii a percentage increase, equivalent to the corresponding increase in the Consumers Price Index (All Groups) for the year ended 31 March 2012, on the Target Reimbursable Costs that apply as at 31 January 2012 (except in relation to any increased labour costs described in paragraph 3.3bi); c The Fare Revenue Target shall be the 2011/12 Full Year’s actual Fare Revenue (adjusted for any increase in revenue commensurate with any increase in Train Fares for the 2012/13 Full Year); d The KPIs for punctuality, reliability, and customer satisfaction shall be the 2011/12 Full Year’s KPIs and the fail threshold for the purposes of the Performance Notice regime shall be: Establishment plan i Punctuality – 78% in any one month. ii Reliability – 96% in any one month. iii Customer satisfaction – 74.75% in any one 6 month customer satisfaction survey. For the purposes of this sub-paragraph 3.3d, in considering whether or not the Operator has failed to meet a KPI "fail" threshold in respect of any period due allowance will be made for any failure of service performance caused by KiwiRail to the extent that the average performance by KiwiRail of its obligations under any Relevant Agreement, during that same period, is below the level of KiwiRail's average performance for the calendar year preceding that period. e Only half of the At Risk Direct Costs Margin shall be available until KPIs for the 2012/13 Full Year are agreed.
