DEFINITION OF A COMPLAINT Sample Clauses

DEFINITION OF A COMPLAINT. 4.1 A complaint is an expression of dissatisfaction by a client regarding the provision of investment and/ or ancillary services provided by the Company.
Sample 1
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DEFINITION OF A COMPLAINT. For the purposes of this procedure a complaint is defined as any serious and formal expression of dissatisfaction that requires action or redress. It includes repetitive failure to resolve or address a reported issue; serious failure of agreed service arrangement; serious breach of service agreement; serious inconvenience caused as a result of UCL Accommodation’s actions (or inaction) and inappropriate behaviour by a member of UCL Accommodation staff or contractors. The Process If you wish to make a complaint about your experience within UCL Accommodation, you should first try to resolve the matter informally in consultation with either the person who has caused the complaint or the Hall Manager as appropriate. Where the Hall Manager is not available an available member of staff will act on their behalf. At this stage, complaints logged in writing will be acknowledged within three working days and responded to fully within seven working days. If the complaint cannot be resolved informally you should put the details of the matter in writing to the relevant Deputy Head of Operations including, if you wish, the form of remedy which may be sought. The relevant Deputy Head of Operations can be identified from the display on your site notice board; details can also be provided by the Hall Manager. In order for a complaint to be considered, these details must be submitted to the Deputy Head of Operations no later than one calendar month after the date in which the incident has occurred. If the complaint is received after this time the Deputy Head of Operations will exercise discretion as to whether or not the matter in question is to be investigated. The outcome of your complaint will be issued to you in writing within 21 working days. Such notification will include details of UCL’s Student Complaints Procedure in the event that you remain dissatisfied with the outcome. The 28 day time limit for lodging a complaint under the UCL Student Complaints Procedure will start from the date you are notified of the outcome of your complaint under the procedure above. At all times during the processing of your complaint informal resolution is encouraged and students may wish to seek the advice of the UCL Student Mediator or the UCL Union’s Rights & Advice Service.
Sample 1
DEFINITION OF A COMPLAINT. For the purposes of this procedure a complaint is defined as any serious and formal expression of dissatisfaction that requires action or redress. It includes repetitive failure to resolve or address a reported issue; serious failure of agreed service arrangement; serious breach of service agreement; serious inconvenience caused as a result of UCL Accommodation’s actions (or inaction) and inappropriate behaviour by a member of UCL Accommodation staff or contractors.
Sample 1

Related to DEFINITION OF A COMPLAINT

  • Definition of a Grievance A grievance is defined as a dispute or disagreement as to the interpretation or application of the specific terms and conditions of this Agreement.

  • Definition of Grievance A grievance shall be defined as any difference arising out of the interpretation, application, administration, or alleged violation of the Collective Agreement.

  • Definition of Overtime Overtime means those hours worked in excess of normal hours of work as per Article 8.1 (Normal Work Week).

  • Definition of Overpayments An “Overpayment” means any funds that Xxxxxx receives or retains under any Federal health care program to which Xxxxxx, after applicable reconciliation, is not entitled under such Federal health care program.‌

  • Effect of cessation or determination of Agreement 35. (1) On the cessation or determination of this Agreement —

  • Definition of Working Days Working day" as used in the Grievance and Arbitration procedure shall mean a day other than Saturday, Sunday or a recognized holiday.

  • Definition of Layoff A layoff shall be defined as a reduction in the work force or a reduction in the regular hours of work as defined in this Agreement.

  • EVENTS CONSTITUTING MATERIAL BREACH OF AGREEMENT The Applicant shall be in Material Breach of this Agreement if it commits one or more of the following acts or omissions (each a “Material Breach”):

  • Definition of Service Fast Post‐Fault Active Power Recovery is the recovery of a Providing Unit’s MW Output to at least 90% of its pre‐Fault Disturbance MW Output within 250ms of the voltage at the Providing Unit’s Connection Point recovering to at least 90% of its pre‐Fault Disturbance value for any Fault Disturbance that is cleared within 900ms. The Providing Unit must be exporting Active Power to the Power System and must remain connected to the Power System for at least 15 minutes following the Fault Disturbance.

  • JOC Pricing of Itemized List of RS Means Non-Prepriced Items No response The Vendor may download the optional Pricing of Itemized List of RS Means Non-Prepriced Items form from the attachment tab, fill in the requested information, and upload the completed spreadsheet. DO NOT UPLOAD encrypted or password protected files. Reference Form (PARTS 1 & 2) 220107 Reference_Form.xls Valid Reference Email addresses are REQUIRED on the spreadsheet. The vendor must download the References spreadsheet from the attachment tab, fill in the requested information and upload the completed spreadsheet. DO NOT UPLOAD encrypted or password protected files.

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