Dispatch. Personnel 11 1) CONTRACTOR shall have a comprehensive dispatcher and call taker program that 12 ensures effective dispatch operations with requirements for employee eligibility, education and training. 13 2) CONTRACTOR dispatchers, dispatch supervisors, and Data Management Liaison 14 shall maintain the obligation of accurate recording of all Computer Aided Dispatch (CAD) data. 15 a) Assigned dispatchers shall be familiar in the utilization of EOA regional 16 designations, OCEMS provided EOA shape files, and borders to make certain that calls are 17 appropriately assigned and captured for oversight and monitoring. 18 b) Assigned dispatchers shall be aware of the appropriate way to change the status 19 units as each call evolves. (e.g. actual cancellation of units that are removed from a call, dispatching 20 second units, opening secondary Patient Care Reports (PCR) and appropriately recording times prior to 21 closure of the call). 22 c) OCEMS will monitor Dispatch Operations through standards set in Paragraph
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Samples: Agreement for Provision of 9 1 1 Basic Life Support Emergency Ambulance Response, Transportation and Related Services, Agreement for Provision of Services, Agreement for Provision of Services
Dispatch. Personnel
11 10 1) CONTRACTOR shall have a comprehensive dispatcher and call taker program that 12 11 ensures effective dispatch operations with requirements for employee eligibility, education and training.
13 12 2) CONTRACTOR dispatchers, dispatch supervisors, and Data Management Liaison 14 13 shall maintain the obligation of accurate recording of all Computer Aided Dispatch (CAD) data.
15 14 a) Assigned dispatchers shall be familiar in the utilization of EOA regional 16 15 designations, OCEMS provided EOA shape files, and borders to make certain that calls are 17 16 appropriately assigned and captured for oversight and monitoring.
18 17 b) Assigned dispatchers shall be aware of the appropriate way to change the status 19 18 units as each call evolves. (e.g. actual cancellation of units that are removed from a call, dispatching 20 19 second units, opening secondary Patient Care Reports (PCR) and appropriately recording times prior to 21 20 closure of the call).
22 21 c) OCEMS will monitor Dispatch Operations through standards set in Paragraph
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